Reclaimed Bank Charges SUCCESS stories

Twinkly

m123 wrote: »

Good morning all,

I am currently trying to recover the charges from Natwest going back 6 years.

I wrote initially and they offered 40% of the amount claimed. I have written a number of times since and telephone called, then faxed at their request copies of coorospondance (which has mainly been mine as except for the initial offer, have not returned any letters)

As a last resort i completed the online court application as suggested and they have indicated they intend to defend and have entered their solicitors details.

What is best to do now, do i just wait for their defence to be provided?

Thanks for your advice.

:eek:

Yes but dont worry too much on that basis alone. Some banks indicate they will defend and sometimes this is to have the effect of delaying resolution and intimidating the claimant. Not all banks actually file a defence. Deal with it if and when they do and good luck

ANJEL1310

Hi have received a response from lloyds saying chargers are fair etc etc, so am sending next letter. my question is how do i work how the interest and court charges, to incude in the letter.

Thanks in advance

Leaf

Twinkly wrote: »

Unfair Terms in Consumer Regulations has a few points you might wish to bring to the banks attention on your situation.

SCHEDULE 3

Unfair Terms in Consumer Contracts

1. Terms which have the object or effect of:

( d ) permitting the seller or supplier to retain sums paid by the consumer where the latter decides not to conclude or perform the contract, without providing for the consumer to receive compensation of an equivalent amount from the seller or supplier where the latter is the party cancelling the contract;

( o ) obliging the consumer to fulfil all his obligations where the seller or supplier does not perform his;

You are being charged but have none of the benefits.

:rolleyes: Wow......
Now you have my brain into overdrive! I've just phoned up Natwest and the end of month charges include penalty charges for going over my overdraft! So some of it is reclaimable! But it is not broken down. So how on earth am I to know what is interest and what is unlawful charges?? Sneaky devils!
About £300 they know I cannot unknit!
:mad:

jan49_2

For my Brother
Bank: Halifax
Amount reclaimed: 1340.07(including interest)
Amount they paid: 1274(cost of charges before interest)

He has received a letter 4 weeks after we sent the 1st letter as per template with interest to say he will have the charges refunded to his account within 14days.
Thanks so much to Martin and all who post on this link for enabling this to happen.

Twinkly

Leaf wrote: »

:rolleyes: Wow......
Now you have my brain into overdrive! I've just phoned up Natwest and the end of month charges include penalty charges for going over my overdraft! So some of it is reclaimable! But it is not broken down. So how on earth am I to know what is interest and what is unlawful charges?? Sneaky devils!
About £300 they know I cannot unknit!
:mad:

It might simplify it further if you can pinpoint one of their unlawful charges taking you into overdraft. if this is the case then the interest is reclaimable. If it was your own doing then no it isnt. Check month by month to see if thats the case.

Hope that helps a bit

esmerellda

or use a spreadsheet designed to work it out

http://www.cag-files.co.uk/barracad/Spreadsheets/England/Complex-bank-charges-calc.xls

cozza

thank u twinkle i will take your advice

nillet

Bank - Smile - Cooperative Bank
Steps taken

1. Letter 1 - list of 6 years bank charges please!
2. Letter 2 - Unfair charges
3. Letter 3 - Small Claims
4. Payout
   
   Payout - £4800
   
   :money: :beer:

TheHacker

TheHacker wrote: »

Got a letter from MBNA with a paltry offer of £163 !!:mad:
Rejected it immediately, have now written 2nd letter threatening court action.
Let's see what happens next!!

Watch this space....

After a few days of waiting, MBNA forcefully paid the £163 into my account.:mad:

I had just decided to begin court proceedings, when...
Got a letter offering to pay £376 as final settlement (I accepted).:T
Yes! I know I didn't get the extra interest, but hey!, not bad for two letters and postage!!

Thanx again martin - Everyone else keep up the fight!!!

icejet

I received a full list of my charges from Halifax and seny the 2nd template letter in asking for these charges to be refunded to me and they had 14 days to reply.

I received my reply which stated:

We are sorry to learn that you are unhappy with the charges debited to your bank account. Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to complaints.

It then goes on to say that they will respond at the earliest opportunity. However, if not thoroughly investigated in the next 4 weeks they'll write to update me.

Is this the correct timescale they are stating or is it just a way to prolong the process.