e2save problem (merged threads)

madkitty

Can I just double check on an 18 month contract and upgraded so my first bill was 5th July and according to e2save I send in the 6, 9, 12, 15 and 18th bill. Now I make this
Dec
March
June
Sept
Dec
please tell me I havent messed up?

mobilejunkie

Easy answer. Read all the relevant threads on OSPS and E2Save. There's plenty on them and the answers are all there; had you read them before you claimed you might have saved yourself a lot of problems!

mobilejunkie

You may have. Read these threads (again). Bill numbers are irrelevant and much of what they tell you is WRONG!

madkitty

Then they will be getting a nasty letter as last years claims worked on bill numbers LOL

mobilejunkie

Read the threads; it's all changed, including the t&c you signed up for this time. Nasty letters are water off a duck's back nowadays too.

soolin

madkitty wrote: »

Then they will be getting a nasty letter as last years claims worked on bill numbers LOL

The problem is way beyond a nasty letter.

Please believe what mobilejunkie is saying, forget previous years things have changed..the only way of even getting them to acknowledge any letter at all is for it to go special delivery, don't waste your money using recorded. I run contracts for all my immediate family and always used to use E2save with few problems, then bang, suddenly one day they changed and the only way I could get them to pay out on my last remaining contract was to start proceedings against them.

madkitty

LOL LBA is a nasty letter to me! Can someone explain the "nth" bill compared to days thing though as I still dont understand it. Does that mean that my 6th bill should be the one that shows Ive been connected for 180 days?

edited: just re-read everything and still dont understand it as every bill I work out seems to be the dec one.

If someone can help that would be great.
Upgraded 5th July and first bill was 23rd july which covered 23.7-22.8

mcmanlyn

Was it deffo the 4th bill you needed to send? Or does it say anything about 120 days after connection on your t&c's - it usually makes a difference in the bill you send off!

Old_Gold

abbas5001 wrote: »

However, received a letter today saying they had received my claim but cannot pay out as it was outside the valid timeframe. Also, as part of the T+C's all subsequent claims cannot be accepted.

.

I would be asking them exactly how it was outside the valid timeframe. Ask for exact details. You could include that if you disagree with their assessment of this you will be referring the matter on to the court so would they make a final check as you contest their decision. Another thing you could ask for is their appeals procedure.
Keep all documentation.

madkitty

LOL have worked it out now and understand - under the new terms I should be sending in my jan bill not dec as I have done!

is there anyway at all to find a copy of the terms I signed up to?