e2save problem (merged threads)

cptncanary

pknottm wrote: »

I called them on:- (took 10 minutes holding on before I could get to speak to an operator! at 11:30am today)
0871 522 3403 (cashback or free gift queries)

Another number is:-
0871 522 3400 (general customer enquiries)

Cheers! :T

dov

Use saynoto0870.com to avoid the 0871 number. The geographical number works.

cashbackproblems

hi

having viewed the many problems with this company, i have finally registered to seek advice as to my own!

basically i was on a 12month cashback deal with them and i recently made my final claim. I sent off all the correct documents as it was just following on from before so that isnt an issue, but usually i recieve a text saying we have recieved your claim blah blah, however this time after 2/3 weeks i hadnt heard anything so contacted them and they said that they hadnt recieved anything....could this have anything to do with the fact that iv switched my deal to cpw and cancelled this one?

they said to send them the recorded delivery track number (which shows that they have recieved it) however having done that, cs said they still couldnt do anything as the claim time had passed. Its only £65 but as a student, it is alot.

now i had done everything i was supposed and apparently they have even received it, so what can i do now?

just to note to anyone considering e2save...they firstly sent me 2 faulty phones and it took ALOT of hassle to repair and nearly all cb claims iv had to prompt before they pay you..so stay away from this company!

mobilejunkie

And the complaints go on... and not just the standard ones now! Believe it or not, there are still a lot of people under the illusion that they are as before!!

I'm afraid you can't win this on in my view. I send standard post but if Im not sure (and can prove) that it's been received I resend withing the window - you didn't. Your only chance is to use the instructions to resend - provided you have it in writing and were prompt in so doing.

With all the "errors" they now make you can't afford to make any of your own!

cptncanary

dov wrote: »

Use saynoto0870.com to avoid the 0871 number. The geographical number works.

By using the regional number on this site, I got through within a couple of rings!! The guy confirmed that Carphonewarehouse O2 online bills are accepted, but as these don't show my address, I'm wondering if they will bother to check my bill details against whatever documentation they have on me?

bassman

bassman wrote: »

After being so careful to do everything right re the correct bill.........I have just realised that on the claim form, i have given my "unique order reference number" instead of the stated, "transaction number"

I sent this special delivery yesterday, so they should be receiving it before 1pm today.

Am i now doomed to fail....or has anyone else sent this number and got away with it.

And is it actually part of the "vitals"...ie is the deal finished because ive sent the wrong number, if ive got the rest of it correct.

mobilejunkie wrote: »

1) Depends how long left in your claim window (which in turn depends on whether you got that right etc). 2) If you have (say) 3 weeks left, let it run for 10 days, then send an email or call and simply ask if the cheque has been raised. If it has, say nothing. If not you will still have time to get a correct claim form to them to go with the bill they already have.

They received my claim on the 7th.....I decided to leave it the 10days as you originally suggested.......so on the 16th/17th, what do you suggest i do....Email them asking if a cheque has been raised, or write to them, or just send my photocopied bill in with the claim form and transaction number....and what happens if they dont reply....remembering of course that i will possibly need my second posting to be in by the end of next week.....(Christmas week after)................

Is there anyone on their team who is approachable and i am likely toget a favourable decision from.....although putting the URN rather than the Transaction Number may not be a Capital offence....(it doesnt say it is in the TandCs)

Any help appreciated....

I am really at a loss of what to do next...

bassman

cptncanary wrote: »

By using the regional number on this site, I got through within a couple of rings!! The guy confirmed that Carphonewarehouse O2 online bills are accepted, but as these don't show my address, I'm wondering if they will bother to check my bill details against whatever documentation they have on me?

Is that the 01270 number

mobilejunkie

bassman:- can't find all the dates in your case, but would make the following points:- 1) Email is probably best, but they can take 3 days to reply (if they do). 2) Telephone call might or might not help - but then you've got nothing in writing. 3) If they have raised the cheque in 8 days since receipt it would be very fast - but has been known.

I think I would send an email on Monday and simply ask if everything is in order and whether the cheque has been raised. If no reply on Wednesday and you don't have time left you could call and if that's not helpful (and you must note the name/time etc.) can send the letter and claim form pointing out the transaction number in relation to your current claim.

macaroni

cashbackproblems wrote: »

hi

having viewed the many problems with this company, i have finally registered to seek advice as to my own!

basically i was on a 12month cashback deal with them and i recently made my final claim. I sent off all the correct documents as it was just following on from before so that isnt an issue, but usually i recieve a text saying we have recieved your claim blah blah, however this time after 2/3 weeks i hadnt heard anything so contacted them and they said that they hadnt recieved anything....could this have anything to do with the fact that iv switched my deal to cpw and cancelled this one?

they said to send them the recorded delivery track number (which shows that they have recieved it) however having done that, cs said they still couldnt do anything as the claim time had passed. Its only £65 but as a student, it is alot.

now i had done everything i was supposed and apparently they have even received it, so what can i do now?

just to note to anyone considering e2save...they firstly sent me 2 faulty phones and it took ALOT of hassle to repair and nearly all cb claims iv had to prompt before they pay you..so stay away from this company!

I made my final claim back in august, after Id sent it off I purchased a 6 month contract full cash back virgin sim with CPW. A few weeks went by and I got a letter stating I was claiming too early !! They had put my claim through in my NEW CPW account despite my claim being in my MAIDEN name and having the correct details on my claim., The guy I spoke to took my tracking number and confirmed it had been received ( through checking on Royal Mail website I believe) but said I need to resend all the bills etc. After a lot of tooing and froing and sending proof of my new name (!!) I eventually got my final cheque. When I received the inital refusal letter I was already out of time but they still managed to process it for me.

I also used the geographical number from saynotto0870 whcih got me straight through without having to go through lots of menus.

bassman

mobilejunkie wrote: »

bassman:- can't find all the dates in your case, but would make the following points:- 1) Email is probably best, but they can take 3 days to reply (if they do). 2) Telephone call might or might not help - but then you've got nothing in writing. 3) If they have raised the cheque in 8 days since receipt it would be very fast - but has been known.

I think I would send an email on Monday and simply ask if everything is in order and whether the cheque has been raised. If no reply on Wednesday and you don't have time left you could call and if that's not helpful (and you must note the name/time etc.) can send the letter and claim form pointing out the transaction number in relation to your current claim.

My last bill was dated Nove 29th...my Tand C say i must have the correct docs in with in 30 days of bill date...which is roughly 28th Dec.....My last letter was received by them on the 7th Dec

I will do as you say Monday/Tuesday....but dont want to let them think i may have made an error, so was going to say i was going on holiday, and wondered if the cheque had been raised...if negative reply or no answer, was then going to send new claim form with transaction number, copy bill...(as original already sent), and another covering letter...again by Special Delivery....Ive looked through all the info i can find, and theres no mention of a penalty for sending in incorrect T number....so if i fail i am quite willing to then send an LBA and follow it through.....as the other info on the claim form is correct, so they cant say they couldnt find who the claim belonged to.