e2save problem (merged threads)

Forgetful

I have got a new clearance phone on a 12 month contract . free for 12 months with e2save.

I recieved the phone on Monday 11 november 2007.
Th fone was faulty..it wouldnt charge up...even tried another charger so I call up e2save.... They told me they needed to close down the order with the warehouse first b4 they could exchange my fone for another one.

So I waited until the nextday as dvised...no the order still had not been closed down so another email was sent to the warehouse to close it down...also the sim was not coneected yet....
So called again on Wednesday 21 nov. still not closed the order so can do nothing about the exchange and sim card still not connected...

so it goes on everyday I call.............

On Tuesday 27th Nov i recieve a bill for £46xxx, for my sim card which was still not connected , from O2 themselves...So I call them and they tell me to call CPW (e2save).
So I immedialtely call them and go throught the business of talking about the order being closed and the email has been sentto warehouse...etc... and during the talk the SIM card gets connected....

So on Wednesday 28 nove.. as adivised I call again but still order has not been closed an another email is being sent to warehouse..........

Eventually I get told my order needed a signature so wot I need to do is go to a CPW shop and ask them to print off a contract for me to sign and then the order would be closed.........

So drives throught rain and traffic and end up in CPW shop..........they cannot get access into my account to do anything.........

So Im still waiting for thisaccount to be closed which strangely is my sim should not be conected yet if its not been closed yet..........so the CPW salesman told me..........

He even had a long fone call to the e2save cs for me too...


headache

So got a working sim card in a old fone of mine....but no new fone...

I keep ssaying to e2save,,,everyday is TOMORROW...we will be still dealing with this NEXT YEAR!!!!!!

Wulge

mobilejunkie wrote: »

Wulge:- If you ARE on a price-match deal (as you must be) then you cannot send a copy. It has to be the original.

I wanna make a photocopy just in case they "lose" the original that I send.

I've read the T&Cs now and I think I fully understand it all now. Thanks again.

MEMBER02

Wulge wrote: »

I was just wondering if someone could double-check when I'm supposed to claim. I thought I was clear on when to do it, but after reading some of this thread I clearly need to make extra sure that I've got it right! I've tried phoning e2save but obviously it was impossible to get through.

I signed up on a 12 month contract on the 13th of July.

Bill 1 - 21st July
Bill 2 - 21st August
Bill 3 - 21st September
Bill 4 - 21st October
Bill 5 - 20th November

So when I receive my next bill (presumably 21st Decemember) I have to send it off immidietly? And do I just send the december bill or do I include all of them?

Also, when I first got the phone they told me to download some vouchers that I need to send when claiming cashback... but the vouchers that come with the welcome pack, which they also say you need to send, are slightly different and go to a slightly different address. Which ones should I use?

Sorry if all this has been addressed and thanks in advance for any help.

I connected for the pricematch deal on 12th july,i sent in the october bill dated 21st,but i never posted until 12th nov,i sent by special delivery,they received on 13th nov,now the october 21 bill is ok as it is not older than 28 days old when e2 save received it,also by waiting until 12th nov to post they cannot say they received it too early.you are also fine sending the nov 21 bill as long as they receive before around the 10th dec.
I also have a normal contract which i sent correct bill in oct but they sant it back saying it weas too early??advising me to send nov bill,i did send nov bill,ive contacted e2 save as ive received no cheques yet,all they say is they have a back log??would anyone here keep calling them and pushing them??

wolfman

MEMBER02 wrote: »

I connected for the pricematch deal on 12th july,i sent in the october bill dated 21st,but i never posted until 12th nov,i sent by special delivery,they received on 13th nov,now the october 21 bill is ok as it is not older than 28 days old when e2 save received it,also by waiting until 12th nov to post they cannot say they received it too early.you are also fine sending the nov 21 bill as long as they receive before around the 10th dec.
I also have a normal contract which i sent correct bill in oct but they sant it back saying it weas too early??advising me to send nov bill,i did send nov bill,ive contacted e2 save as ive received no cheques yet,all they say is they have a back log??would anyone here keep calling them and pushing them??

That advice doesn't stick to the terms and conditions though. The way I understand it.

1) You have to send the bill dated 120 days after connection. I'm not gonna do the maths, but I think your October 21st bill wouldn't be 120 days after connection. Your November 21st bill is the "required bill".

2) You don't have until 10th December. You need to re-read your terms and conditions properly.

They wrongly state on the phone you have from the 10th November till 10th December, when if you read the terms it says you have "one calendar month from the required bill". Your required bill is November 21st, so you have until December 20th to get it to them.


3) If you stick to the terms your legally ok, however they're running via news terms. If you want less hassle, it may be better to use the method you have mentioned. I followed my terms legally but they have rejected my cashback so I've had to issue a Letter Before Action, and will possibly have to take legal action.

MEMBER02

wolfman wrote: »

That advice doesn't stick to the terms and conditions though. The way I understand it.

1) You have to send the bill dated 120 days after connection. I'm not gonna do the maths, but I think your October 21st bill wouldn't be 120 days after connection. Your November 21st bill is the "required bill".

2) You don't have until 10th December. You need to re-read your terms and conditions properly.

They wrongly state on the phone you have from the 10th November till 10th December, when if you read the terms it says you have "one calendar month from the required bill". Your required bill is November 21st, so you have until December 20th to get it to them.


3) If you stick to the terms your legally ok, however they're running via news terms. If you want less hassle, it may be better to use the method you have mentioned. I followed my terms legally but they have rejected my cashback so I've had to issue a Letter Before Action, and will possibly have to take legal action.

I was told by 2 cashback team employees this was ok,i enclosed a copy of my t&cs with a breif explanation of who i spoke to their ext numbers and the reason behind sending in this bill ect,if i am refused i will certainately isssue them with court action,they really p*ss me off:mad:

wolfman

MEMBER02 wrote: »

I was told by 2 cashback team employees this was ok,i enclosed a copy of my t&cs with a breif explanation of who i spoke to their ext numbers and the reason behind sending in this bill ect,if i am refused i will certainately isssue them with court action,they really p*ss me off:mad:

Yeah, that's the problem. You either

1) Go by what they say (ignoring the legally binding terms). This is generally ok from what I've heard, although to be honest it's difficult to predict what outcome you may get. If you phone them and keep asking if they have received it, and is it ok, then you should be fine. As you'll still have time to send off the other bill should they reject the first one you sent.

2) Stick to the legal terms, but if they receive the bill outside of their wrongly calculated claim period, they'll reject it. You are however covered by the terms and conditions (as long as the bill gets there in the time the terms outlines).

I actually originally followed path 1) and they rejected my bill. I sent the following months bill and they rejected that too, as it was outside of their wrongly calculated claim period.

When I phoned up, they contradicted themselves and said the first bill was ok, but as they don't have details regarding that issue, can't over turn it. I then tried explaining that the other bill I sent arrived within the allowed time according to my terms and conditions. But despite trying as much as I could, then couldn't (or wouldn't) understand why I was right, and they were wrong.

I sent an LBA. Waiting to hear from them now, and will start legal action if I don't. I've been fair, but if they're not going to act on, and fix the problem they've created, I'm forced to seek legal action.

MEMBER02

wolfman wrote: »

That advice doesn't stick to the terms and conditions though. The way I understand it.

1) You have to send the bill dated 120 days after connection. I'm not gonna do the maths, but I think your October 21st bill wouldn't be 120 days after connection. Your November 21st bill is the "required bill".

2) You don't have until 10th December. You need to re-read your terms and conditions properly.

They wrongly state on the phone you have from the 10th November till 10th December, when if you read the terms it says you have "one calendar month from the required bill". Your required bill is November 21st, so you have until December 20th to get it to them.


3) If you stick to the terms your legally ok, however they're running via news terms. If you want less hassle, it may be better to use the method you have mentioned. I followed my terms legally but they have rejected my cashback so I've had to issue a Letter Before Action, and will possibly have to take legal action.

Contacted them earlier and both claims have been prossesed:j

XXXX

Just received my first cashback cheque from e2save today, very happy. :j I submitted my claim in early November, did not receive any confirmation at all. Just wondering if I should contact them and chase it up, the cheque turned up this morning.

e2save is still one of the best, unlike the disastrous CNM and PBD. The Mobile Outlet is also increasing dodgy, got a claim successful email on the 5th of November, still no sign of a cheque.

kaytata_2

XXXX wrote: »

Just received my first cashback cheque from e2save today, very happy. :j I submitted my claim in early November, did not receive any confirmation at all. Just wondering if I should contact them and chase it up, the cheque turned up this morning.

e2save is still one of the best, unlike the disastrous CNM and PBD. The Mobile Outlet is also increasing dodgy, got a claim successful email on the 5th of November, still no sign of a cheque.

hey ya'll

i got lucky too. i wrote a pretty strong-worded accompanying letter with my forms and bill. i wrote how annoyed i was that they changed the t&cs and how they were TRYING to confuse me and how i expected the cheques within 30days of sending in the bills as i kept to their t&cs of sending it within 30days so they should do the same for me.

i sent it via recorded delivery on 12th nov. got 2 cheques in the post this morning.

pleased as punch.

kaytata_2

mobilejunkie wrote: »

I do. However, if you aren't on the Price-Match t&c you should have sent the October bill. You may be lucky though - they have recently been trying to force people to claim a month later where there wasn't a bill in month one (which they sometimes now reversed) so it may depend on their mood on the day. The numbers on the bills are irrelevant - although should you need to sue you could at least argue that it was the sixth bill they asked for and that was the one you sent. Will be interesting to hear what happens to your claim!

i got both the cheques in the post this morning hun.
hopefully it was my strong wording that got it

:j