e2save problem (merged threads)

mobilejunkie

All a waste of time. LBA then sue. E2Save are the only ones who will (potentially and if they have any intelligence left since the IIC arrived) do anything. Forget the rest. If the email and call don't get anywhere, get on with it! Lol!

wolfman

Cool ok. Cc'ing the trading standards is just to try and add a bit of muscle, so I maybe the do something rather than me having to take the court route. But yeah I'll get it sorted. Cheers for the help.

mobilejunkie

Good luck. Let us know how you get on - I'm still logically convinced there'll be a major avalanche of these any time now!

PM

I need to send my cashback ASAP. I just realised the cashback form they sent was old type and not the new price match type.

On the Price match form it says we dont accept photocopys But can I send the printed Pricematch Slip and online O2 bill with no probs?

mobilejunkie

Depends who you ask. t&c specifically say not - sometimes over the phone (apparently) they say yes, other times no. You have made the basic error of not reading the t&c before you signed up - and taking very careful note of them and what you were signing up to. Since you are out of time you are completely stuck now. Lose this one and kiss goodbye to all the rest of your claims. Seems to me you have 2 choices; call and ask (IF they say yes, record the name, date/time etc; if they say no you could still send it - but unlikely to get paid); or send without asking and if they decline write a pleeding letter to the 'leeding company.

I don;t rate your chances with this place now since you haven't fulfilled the basic t&c. But you never know - maybe they'll surpise me on the upside for once!

sc52

Apologies if previously answered. I have searched but to no avail.

I've looked at the T&C's on the e2save website but where is the set pertaining to the Pricematch deals?

Do they come with the phone or are they only visible during the ordering process?

Cheers

SC

FOUND THEM FOUND THEM FOUND THEM - They were in the help section - not under the terms and conditions tab!!!

wolfman

Phew, ok. What a week.

I spoke to one cashback person last Thursday. Explained the situation and emailed her my copy of the terms. I got no response so I called up again on Friday, spoke to a different cashback person. Did exactly the same, asked them to send me confirmation they got the email, but got no response. Phoned up on Monday, but couldn't get through.

Today I spoke to someone, made them stay on the phone and emailed them my terms. It was difficult trying to explain things to them though. There's obviously a great deal of confusion, mixed possibly with a combination of making things difficult for me too.

1) They say the early bill they rejected was ok, but didn't want to accept that was the case until I sent them mail tracking id's etc... And said for future bills I should send the one I currently have when my cashback date comes along, which goes against the original (and emailed) terms.

2) They claim the emailed terms are my legal ones (spoke to their manager Tracy Falther). I tried explaining to them, they aren't as they are not the ones on the page when I signed up to the deal. They said those are their general terms so don't apply to Price Match deals. I even tried explaining they could send me any terms via email, and the emailed terms come after the ones I signed up to. Then I gave up explaining.

3) The cashback person acknowledged receiving my bill on a set date. Then when I explained how their allowed claim period was wrong, refused to acknowledge that date any more, and said they would only look into it if I sent them the bill again with any tracking numbers again!!!

They're now asking me to send the September bill again with any dates, tracking numbers etc... and they'll look into it.

Is it worth me doing this, or do you think I'm just being further delayed from getting my cashback. My next cashback is now due too, so that's just going to cause more confusion/problems.

Part of me thinks issuing an LBA with all the details would be more formal and get faster results. What do you think?

Quentin

Issuing a LBA will certainly shortcut all this - but the shortcut will only work if you are prepared to follow up on the LBA (if they ignore it) by issuing the summons.

mobilejunkie

Personally I'd go for the LBA. I've been there with them on something different but it's exactly the same responses. Send, re-send, send again... and again... we'll acknoweldge and reply... nothing... deny t&c and try to impose different ones (which they themselves don't understand). As far as I'm concerned I will give them a degree of leeway and then stand no more - but I won't chop and change for them and wait forever. I am hoping a cheque arrives on something this week, if not the LBA will be off next. Otherwise it'll be an endless slog before every claim through no fault of your own. Ask yourself the question; just how many times are you prepared to send things they've already had just because they've got it completely wrong and aren't exactly enthusiastic about putting it right?

Why not kill two birds with one stone; send the LBA enclosing all the information they asked for, giving them a clear deadline to receive payment and informing them that you will commence a legal claim if it's not received by that date? I would also point out that you don't expect the same problems with subsequent claims or the same will apply. That way you've covered both options as long as you allow a reasonable amount of time for the cheque.

e2savescam

I also won my court claim and they had to employ a solicitors, so result.

Note: They are still up to usual tricks. Summary in 1 line is: New contracts state Cashback after 4 months of connected, e2save.com myaccount gives an exact period eg 25th march-24th april when its really one month sooner eg 25th feb-24th march. con artists undoubtedly.

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