e2save problem (merged threads)

urban469

Good luck sending in the earlier bill. Under the legal T&Cs they will not accept it, and they will invalidate all your future claims. Also, you won't have a leg to stand on in court.

It seems E2Save are doing a terrific job of convicing you to make inaccurate claims.

Note that the first claim must be the one: "that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May"

There are quite clearly TWO conditions in that one clause. So, you must first show that you have been connected for four months, and the bill date must be as close as possible to 1st May (assuming you connected on 1st Jan).

So, let's take the Vodafone example.

Bill 1 = Feb 15
Bill 2 = Mar 15
Bill 3 = Apr 15
Bill 4 = May 15

In this case you ONLY have the option of sending in the May 15 bill. That will show that you have been connected for 4 months, and is dated around 1 May.

With o2 it is even more clear:

Bill 1 = 3 Jan
Bill 2 = 3 Feb
Bill 3 = 3 Mar
Bill 4 = 3 Apr
Bill 5 = 3 May

Now in this case, the 3 May bill clearly shows you have been connected for four months, and is dated around 1 May.

BUT these rules only apply to one particular set of T&Cs. As Mobile Junkie has explained, different customers are being issued different T&Cs. So read, read, read, decide how the court will interpret it, and then claim.

DON'T call E2S, their job is not to help you. Their job is to help you lose. And relying on what they've told you on the phone will not help one bit in court.

And if you feel that all this talk of being prepared to claim in court is scaremoungering, or you wouldn't take it that far anyway, you can kiss all your claims goodbye now.

Be prepared NOT to receive a cheque. All you have to do is jump through the hoops, and be prepared to prove to a court that you have jumped through the hoops.

Lynsey

MJ, sorry I was referring to the 6 month claim as being the 2nd claim.

Urban, I can understand your concerns. But sending in an early claim WON'T invalidate all future claims, although they might say so. They have already climbed down from one mistake at least.

I will have to take e2save's advice at face value, so far they have APPEARED to be very helpful, a lot more than other suppliers.

Afraid to claim via court?? No chance of that and would hope ALL would go that route IF valid, but would rather it went more smoothly.

With o2 the first bill has NOT been for the full month, it includes a "part month", which is why e2save support has given the reason why either of 2 bills can be sent. The examples I have given previously are for o2 contracts.
If Vodafone only give full monthly bills if simplifies things.

Only time will tell, but I will be sending off my early o2 bill which covers the 4 month date of connection. They will receive this on the Tuesday 13th Nov. (my 4 month date is Monday 12th Nov). I could of course send it on Saturday 10th Nov. for them to receive on the 12th Nov.
We shall know in the next few weeks which claims are valid and indeed any that are not. My first time with e2save, but so far they have been helpful, or so it seems, they have the benefit of doubt - so far.

Lynsey

mobilejunkie

More red herrings. Vodafone isn't relevant - they dumped cpw almost a year ago so there won't be any price-match t&c for their deals. Also the part bill is irrelevant to to the price of bread - we aren;t counting bills here! Sending an realy bill WILL invalidate a claim under the legal t&c; the mess currently was for a MONTH early! This time, they will be in the window but the wrong bill IF you go by the legal t&c. By the time you get rejected (though I agree they SAY they aren't follwing those; or, rather reckon they are when they plainly aren't!) it would be too late and you'd have greater difficulty in court than if you had followed the legal, written and VERY clear t&c.

Lynsey

Vodafone was Urbans example, if it's not available then it's not an option.
All the advice from e2save regarding o2 bills has been because of the first "part bill". No bills will be received from them at around 4 months from connection. When they clarified things it made sense why either of the 2 bills can be sent, though confusing at first. I agree we aren't counting bills but going on actual dates. On the first claim they are asking for the bill which shows you have been connected for 4 months, only my early bill shows this, no other possibly can.
Only time will tell, it will go smoothly or all hell will break out.

Lynsey

Quentin

Lynsey wrote: »

Only time will tell, it will go smoothly or all hell will break out.

I don't think they are too worried about anything that comes as a result of the appalling attitude of the cpw divisions to customers.

For years osps and e2save have had bad reviews across the net - their main way of doing business - yet they remain in business. E2save have nothing but bad customer reviews on their own website, yet they don't do anything to improve matters. Even Mobileshop has the sense to only publish comments from happy customers (though presumably written by the staff's relatives).

More recently e2s got MSE Martin to endorse the Virgin free sim deal. Then they started their games with customers they got from this site.

Martin took up the fight on hearing what they were doing, so some MSE members who were caught up were told by e2save there was a "mistake", and have been told to wait 28 days for a cheque.

But that was months ago - yet people are still joining MSE and posting that their claims have been rejected. Clearly e2save are trying it on with all customers, and only the minority who come here and read these threads are getting the motivation to fight back.

Lynsey

Quentin, I understand where you are coming from. This is my first dealing with e2save and so far they have APPEARED to be very helpful, much more than expected. Maybe I'm too honest and trustworthy, or perhaps GUILLIBLE, again time will tell.
I can only take them at face value. If what they have informed me with and advice given proves to be wrong, then they will become liars and cheats and even fraudulent operators. So far nothing like that has given any suspicion.
I wish e2save would come back on here to clarify the situation and stop it going round and round, but it seems until claims are paid or rejected we will have speculation. I hope the doubters are wrong and I was one of them and we can all "sing their praises". What has happened with CNM and others, although Mobileshop have been excellent of late (at our house anyway), is not necessarily the way e2save will operate.


Lynsey

mobilejunkie

LAST time "Rebecca" was on here she was giving advice on Virgin 6 month deals and other 12 month contracts from E2Save (which was CORRECT until recently) which NOW the cashback claims department says was "wrong" and they aren't following - blaming it the external cashback processing centre who were the BEST you'll ever come across. No more though. They obviously want to cut costs, cut successful cashback AND cut customers.

Lurker

I'm just about to send in my first claim, but I'm confused as to where to send it to.
1) The claimform that was emailed to me to print out states Crewe on each claim section.
2) At the bottom of the email about my cashback it says to send to Dunstable. As does the 'How to claim' leaflet that I was told to ignore.
3) On the phonespot website it says send them to Wednesbury.

Confusing! Are they trying to get me to send it to the wrong place?

mobilejunkie

Send it to Crewe.

Lurker

mobilejunkie wrote: »

Send it to Crewe.

Thanks, but......!
I'd been doing a bit more browsing the web to find the answer, and now it turns out there are TWO addresses in Crewe.
The one I have on my claim form (PO Box 337, Crewe CR2 8WE)
and the one from the e2save website (PO Box 462, Crewe CW1 9DY)
which the e2save forumites are told to use.
(Apparently any Dunstable claims are being redirected to Crewe, btw)



Should I stick to my original, PO Box 337?

BTW, thanks to the earlier posters. I have amended my covering letter to go into more detail why I am sending my 4th airtime bill, which covers both the "4th bill" instructions and the "connected for 120 days" instructions. Hopefully this will get my claim passed successfully.