e2save problem (merged threads)

netherside7

mobilejunkie wrote: »

You'll have to go the legal route. You have got it wrong I'm afraid - but if you get the rest right the legal route should be quite straightforward. Meanwhile, send in the claim on the CORRECT dates separately to a Letter Before Action.

The thing is when I took the deal out for my sister, it had no mention of the 120 day stuff. I'm sure it didn't. I copied and pasted what it said on the site and even though, yes it said the T&c was different it didn't have a link below like it said it would . .

12 Months FREE on O2 300 min + 250 sms 12M
Send your 4th, 6th, 8th, 10th and 12th monthly bills within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £84.00 each time.

This will save you £420.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £0.00 per month.
Please note: the above calculations are based on the basic line rental of the tariff and do not include itemised billing.
The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below:

Another thing, there is NO mention of any of this in the welcome back nor the leaflet that I received . . :mad:

netherside7

Lynsey wrote: »

Tell them the T&C's are UNFAIR and if your claim is not re-instated you will sue via Moneyclaim online and recover ALL costs. Give them a deadline to re-instate you claim. Why did they void all future claims and not just charge a £10 fee for early claim??
Is this a "pricematch" deal??

Lynsey

Yes, it's a price match deal.

They say we should've sent in after 120 days not 4 bills. I was talking about my account (I myself don't have this deal) and in general asked the question on behalf of my sister . .

mobilejunkie

You need to 1) copy the full t&c from the website. You obviously didn't find them last time. Find a 12 month free deal, click on "12 months free". 2) You can point out that the information provided was (at best) confusing and (at worse and most likely) misleading to the extent that you were prompted to send in a bill too early. 3) The actual t&c say you lose all claims if you fail to make one. You haven't - you still can in the timeframe for the first claim.

netherside7

When I originally took this offer out it didn't have all this stuff beneath it. I'm sure of this - otherwise I would've save it along with the first bit! I because I have had good experaince with them in the past, thought nothing of it and naturally just went ahead with it, as I thought it'd be the same as before. D'OH!

I was not sent a special terms cashback leaflet that they are displaying on these new offers either . .

Also, even though the guy told me different, there is no mention in the T&C that I just read on their site, that early claims result in no claims at all . . or did I miss it 'cos I can't find it?!

netherside7

Another thing, when I go to claim in October - what voucher do I send it??

mobilejunkie

The "stuff" was always there - you just didn't find it. I have been warning people for a couple of months now about their "past" experiences with this company. When you write the LBA you shouldn't put in things which are incorrect i.e. that the t&c weren't there when you bought it. You should concentrate on the incorrect information which was also given to you - AND until a week ago would have been showing in your "account" section where the dates actually TOLD people to send claims in a month early. There was a link in the confirmation email for the vouchers I believe.

netherside7

mobilejunkie wrote: »

The "stuff" was always there - you just didn't find it. I have been warning people for a couple of months now about their "past" experiences with this company. When you write the LBA you shouldn't put in things which are incorrect i.e. that the t&c weren't there when you bought it. You should concentrate on the incorrect information which was also given to you - AND until a week ago would have been showing in your "account" section where the dates actually TOLD people to send claims in a month early. There was a link in the confirmation email for the vouchers I believe.

I'll have to recheck my sisters confirmation email when she comes home.

However, the cheque back offer cashback voucher leaflet they sent me (by post) is not the same as online and does not require the same info as the one online . .

mobilejunkie

I have sent you a pm. The fact they actually sent you an email with the (presumably) wrong form merely adds weight to your argument in court.

netherside7

Oh dear - is this confusing . . :mad:

I've replied to your PM mj!

Just phoned 'em again and they say that the t&c clearly states that early cashback claims void the whole cashback deal. I STILL CAN'T SEE IT! Where it says that! Grrrrrrrrrrrrrr . . Yes, I see a £10 charge, yes I see it's void if you send it in LATE but not anything for early . . .

Also, please help- If I got the Phone on JUNE the 5th when do I send in my first claim. I thought it would've been in October (12th - that's when the bills come) but the e2save site is saying November?

Quentin

When you are involved in a dispute of this nature, ringing for answers is just a waste of effort. They can deny giving you the answer etc.

You need to get answers in writing (on paper, not e-mails).

And to try and get these from them you need to write in to them.

Keep copies of the correspondence as they may be needed should this end up in you having a court hearing to resolve the issue.