e2save problem (merged threads)

saad_awal

mobilejunkie wrote: »

That obviously depends on the date you sent it.

good point... any sent from 08-dec-08 to 06-feb-09 (so i have been told by the cashback team)!!

ericthelobster

mobilejunkie wrote: »

If you hunt around on the E2Save website you may well find a reference in the generic t&c (which conveniently change regularly) saying you can move to a higher tariff but not a lower one (though I have done more than once when the relevant t&c permitted it).

I need to change my own tariff, as I'm talking way over the fixed number of minutes and it's ridiculously expensive. I'm on Orange's Dolphin 30 (100mins talk, 300 texts); what I want to do (and Orange is fine with it) is change to Racoon 30 (225 mins, 100 texts) - cost is identical; therefore this is neither a higher or lower tariff than the original.

I suspect e2save might try to weasel their way out of the cashback deal if I do it (correct?!), so I want something in writing from them to approve it first - is there an email address they'll respond to? All I can find on their site are phone numbers, and I don't trust them on a verbal response!

Cypherite

They usually reply to this email address quite quickly.

customer.support@e2save.com

Doc_N

Cypherite wrote: »

They usually reply to this email address quite quickly.

[EMAIL="customer.support@e2save.com"]customer.support@e2save.com[/EMAIL]

Or if that doesn't do the trick, use the one below from one of their posts in this thread:

Dear Unreal,

We have read your above post and wish to offer further assistance to you. Please contact [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] so that we may investigate this matter for you.

Kind Regards

Customer Support
e2save

foxyloxy

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

Quentin

It's up to you to decide whether to accept or not. Bear in mind what they would say to you if you told them you were going to send your claim in a month late.

If you don't want to accept this delay, then you can reject their suggestion and ask to be paid in accordance with your agreement. Send this in a LBA and if it is ignored go down the MCOL route.

Mandles

foxyloxy wrote: »

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

They are ALWAYS trying it on! if they can get out of paying you or drag out paying you they will. The last year i had with them i have found they have got worse than ever. I suggest getting a LBA template on your computer and send it out the minute that it is late. They will then say that they need to check your payment details but they don't(i dont reply to those letters anymore), the money soon comes after that.

foxyloxy

Late as in give them the 28 days they have asked for or send it now?
Thanks for your help.

Mandles wrote: »

I suggest getting a LBA template on your computer and send it out the minute that it is late.

Quentin

Once they are a minute late paying you they have breached their contract with you.

It's your call to accept this, or go for them (straight away) over their breach of the contract.

Doc_N

foxyloxy wrote: »

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

Just an excuse to delay payment - and there's always the chance that you'll forget to chase it up. That's the way they operate.

Please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]