e2save problem (merged threads)

Doc_N

Cypherite wrote: »

They usually reply to this email address quite quickly.

[EMAIL="customer.support@e2save.com"]customer.support@e2save.com[/EMAIL]

Or if that doesn't do the trick, use the one below from one of their posts in this thread:

Dear Unreal,

We have read your above post and wish to offer further assistance to you. Please contact [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] so that we may investigate this matter for you.

Kind Regards

Customer Support
e2save

foxyloxy

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

Quentin

It's up to you to decide whether to accept or not. Bear in mind what they would say to you if you told them you were going to send your claim in a month late.

If you don't want to accept this delay, then you can reject their suggestion and ask to be paid in accordance with your agreement. Send this in a LBA and if it is ignored go down the MCOL route.

Mandles

foxyloxy wrote: »

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

They are ALWAYS trying it on! if they can get out of paying you or drag out paying you they will. The last year i had with them i have found they have got worse than ever. I suggest getting a LBA template on your computer and send it out the minute that it is late. They will then say that they need to check your payment details but they don't(i dont reply to those letters anymore), the money soon comes after that.

foxyloxy

Late as in give them the 28 days they have asked for or send it now?
Thanks for your help.

Mandles wrote: »

I suggest getting a LBA template on your computer and send it out the minute that it is late.

Quentin

Once they are a minute late paying you they have breached their contract with you.

It's your call to accept this, or go for them (straight away) over their breach of the contract.

Doc_N

foxyloxy wrote: »

I received the usual text message on my phone from e2savegrp "your cash back claim has been successful" when they received my paperwork on 2nd feb. Today 9th march I get another txt "Theres been a delay with your cashback, this is now resolved. Please allow up to 28 days to receive, we apologise for any incovenience caused."
Are they trying it on? any advice on whether to let this go or next steps?

Just an excuse to delay payment - and there's always the chance that you'll forget to chase it up. That's the way they operate.

Please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

Mandles

foxyloxy wrote: »

Late as in give them the 28 days they have asked for or send it now?
Thanks for your help.

I always give them a month after my claim details are recieved by them.

premierfella

E2Save have definitely dropped out of my list for my next contract sadly, after being a customer for a few years with no problems.

The last payment claim on a recent contract was sent in accordance with previous claims by recorded delivery - no payment received.

Emailed the forum support and got a message back very quickly asking for my signed for delivery number (even though this was confirmed on the Royal Mail site as signed for and I had given all details of my contract and claim which should have shown as claimed on E2Save systems - so this appeared to be just a message hoping that I had used standard post or had lost my signed for delivery number).

Emailed back the details and quickly received a response promising payment within 28 days, which of course has not materialised (now 2 months later).

I still have another contract running with a cashback claim left to pay. Once that payment is received my LBA will be winging its way in the post. It does seem to have turned into pot luck whether claims are paid or not now.

Update: cheque received 11MAR09

mobilejunkie

You aren't alone in hitherto being a loyal customer. There are still people who have been fortunate enough not to have (as yet) been selected for the special treament and who still therefore support this company on here.

Why wait for the other claim on a separate contract? In my experience (myself and those whose contracts I look after) they don't try it on again once they know you won't lie down!