e2save problem (merged threads)

mobilejunkie

No wonder you get confused! You mean 2008. At that time you would have only 30 days, but they now allow 60 despite the t&c at the time. However, I wouldn't count on that. I suggest you print this off and keep it safe (dating it) before/in case it disappears as things on their site have a strange habit of doing when it helps them deny claims:-

http://www.e2save.com/helpdesk/?PHPSESSID=jdbkf4njej959e78mhcq1rs2b5

Further, I suspect it's your january bill which needs to be sent - but that all depends on the relevant dates and t7c at the time. If I was looking after your contract I wouldn't get into such a confused situation!

unreal_3

e2cs wrote: »

Dear Unreal,

We have read your post above and wish to offer our assistance to you. Please email forumsupport@e2save.com with your query.

Regards

Customer Support
e2save

I received a call from e2save promising a cheque in the post, no cheque ever arrived. I have not had a reply from an email I sent to check the progress. If you can contact me again that would be very much appreciated! Thanks!

Mandles

I send them a LBA everytime they miss which always is followed by a load of old bull saying that they need me to contact them to check my detail. I never ring but they always send the cheque straight afterwards.(they have a right problem with their cheque printing machine!!!


By the way, i have forgotten how i usually end with them. I have cancelled my contract as it is the end of the 12 months now with 02 do i have to cancel with e2save too and do i need to give them notice??

mobilejunkie

No. Nothing to do with e2save.

Doc_N

e2cs wrote: »

Dear Unreal,

We have read your above post and wish to offer further assistance to you. Please contact [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] so that we may investigate this matter for you.

Kind Regards

Customer Support
e2save

I love these people. It's almost as if they care!

Mandles

Just send the letter below and they will sort it for you. They always bluff like this. Just go straight in with a LBA sent by recorded delivery.I would not bother emailing them or ringing them, it is all a waste of time.

RabbitMad wrote: »

This is what I sent. I received their reply on the date I specified saying the auto cashback would be with me within 21 days so I submitted a MCOL

On xxx I purchased a xxxxx Mobile Phone on an xxxx contract. The offer I signed up to was a £xx per month contract with £xxx Cashback by redemption.

The unique order reference number is: xxxxx
My phone number is: xxxxxx

You have not paid the automatic £xxx within 2 months of the start of the contract as agreed. This is a fundamental breach of the contract and I now require payment of £xxx (being the full amount outstanding from the original contract) to be received by me on or before xxxx.

If I have not received the full outstanding amount by xxxx I will take action to get paid via the county court.

mobilejunkie

How nice. E2Save rearing their **** again playing lip instead of customer service! Would take an awful lot of genuine change of hear for a reasonable period before I would ever trust them again, after about 20 months of slime!

owitemisermusa

What does LBA or MCOL mean?

Doc_N

Letter before Action and Money Claim Online - see above for further details.

Fortyfoot

LBA etc see THIS POST

Fortyfoot