e2save problem (merged threads)

mobilejunkie

No. Nothing to do with e2save.

Doc_N

e2cs wrote: »

Dear Unreal,

We have read your above post and wish to offer further assistance to you. Please contact [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] so that we may investigate this matter for you.

Kind Regards

Customer Support
e2save

I love these people. It's almost as if they care!

Mandles

Just send the letter below and they will sort it for you. They always bluff like this. Just go straight in with a LBA sent by recorded delivery.I would not bother emailing them or ringing them, it is all a waste of time.

RabbitMad wrote: »

This is what I sent. I received their reply on the date I specified saying the auto cashback would be with me within 21 days so I submitted a MCOL

On xxx I purchased a xxxxx Mobile Phone on an xxxx contract. The offer I signed up to was a £xx per month contract with £xxx Cashback by redemption.

The unique order reference number is: xxxxx
My phone number is: xxxxxx

You have not paid the automatic £xxx within 2 months of the start of the contract as agreed. This is a fundamental breach of the contract and I now require payment of £xxx (being the full amount outstanding from the original contract) to be received by me on or before xxxx.

If I have not received the full outstanding amount by xxxx I will take action to get paid via the county court.

mobilejunkie

How nice. E2Save rearing their **** again playing lip instead of customer service! Would take an awful lot of genuine change of hear for a reasonable period before I would ever trust them again, after about 20 months of slime!

owitemisermusa

What does LBA or MCOL mean?

Doc_N

Letter before Action and Money Claim Online - see above for further details.

Fortyfoot

LBA etc see THIS POST

Fortyfoot

antispam246

I have a query regarding my contract and e2save.

I'm on an orange Dolphin (35) contract with Orange which I took out with e2save cashback scheme. So far it's all gone well and I have 2 redemptions left to claim.

My query is, when I took the contract I also took out internet browsing on my mobile for £7.99 a month. Now I don't really need it. Can I call up orange and cancel that extra payment without affecting the T+C's of my e2save redemptions?

mobilejunkie

Assuming it wasn't on the original tariff relating to the cashback contract there shouldn't be a problem. Then again, this is E2Save we're talking about!

antispam246

mobilejunkie wrote: »

Assuming it wasn't on the original tariff relating to the cashback contract there shouldn't be a problem. Then again, this is E2Save we're talking about!

Hehe, that's exactly it. I don't see any definitive mention of it in the original cashback contract but I've read enough about e2save to know anything can go wrong.

While I'm here, many thanks again mobilejunkie, you originally answered my queries many months back when I started doing the cashback and everythings worked out great, not flawlessly but it's still worked