e2save problem (merged threads)

Moviestar

dov wrote: »

Moviestar - was the recorded delivery tracked and received or did the post office 'loose it'? Hence the request for a copy of the RD slip/receipt and not your bill/claim form or just the RD number.

The letter was sent by recorded delivery but when you put the tracking number into Royal Mail tracker facility it said it could not find any information.

I sent them a scanned image (pdf) of the bill, the little claim form and the proof of purchase and they excepted the lot must admit though I have not yet received the cheque yet only the confirmation that it will arrive within the next 14-28 days.

dov

Thanks for clarifying. Can you let us know if you actually receive the cashback? I ask because I know someone in a similar situation.

mobilejunkie

If you contact Royal Mail when that happens they sometimes confirm delivery and correct the tracking information. I would always check that first before relying on gifts from a Trojan Horse.

musehead

I thought i'd add my positive experience to this thread to show that e2save aren't always bad.

I was connected on 8th June, and sent the bill for my first claim (dated in November 2008) along with a short cover letter, printout of claim dates from the website and a printed email confirmation of the claim dates.

My claim was received by them on 5th December via recorded delivery and I received a cheque from them dated 19th December, on the 22nd.

All went very smoothly

TREVORCOLMAN

musehead wrote: »

I thought i'd add my positive experience to this thread to show that e2save aren't always bad.

I was connected on 8th June, and sent the bill for my first claim (dated in November 2008) along with a short cover letter, printout of claim dates from the website and a printed email confirmation of the claim dates.

My claim was received by them on 5th December via recorded delivery and I received a cheque from them dated 19th December, on the 22nd.

All went very smoothly

Thats good for you.

I did exactly the same and sent i.e

Covering letter
Copy of Bill
Print from their Web Site Giving date timescales
(printed at the time of taking out contract)
Copy of their email informing me how to claim
Copy of Original Invoice
Copy of "Your offer explained"

Sent it by RM Guaranteed Spec Delivery (at cost of £4.60). However they still messed me around by informing me that I had claimed too early.

:mad:

mobilejunkie

The thing is that usually they pay up without a problem. HOWEVER, they select a few lucky ones for special treatment - and then 1) ignore the actual t&c (and constantly change the retrospective ones they attempt to impose), 2) constantly mislead people with wrong claim dates on their accounts, contradictory t&c sent with the phone, via email and later (compared with the ones people sign up to at the time - NOT afterwards!), 3) deny perfectly valid and correct claims for no good reason whatsoever and 4) pretend to not receive some claims and only miraculously "find" them when the sender can PROVE they received it via Royal Mail's tracking "service".

Having been employing these (and worse) practices for 18 months now - deliberately and without remorse - it will take a LOT more consistent and genuine action by them before I would ever give them any benefit of the doubt again. Their offers are utter c**p now in any case and there is at least one FAR better place to go - with much better deals. No contest!

Doc_N

At the risk of being VERY boring, can I just repeat this request to people to complain formally to Ofcom, which e2save really do not want.

Just to repeat (apologies, but it is important that people complain to Ofcom so that this lot get a formal investigation):

Everybody having difficulties should send details of those problems to Ofcom, using both of the two email addresses below.

Whatever others may think of Ofcom (and I don't think that much of them myself), they do have some powers, and they do occasionally even use them, as they have done with Phones 4U over mis-selling. What e2Save/CPW are doing here does fall within their definition of mis-selling, and they already have a number of complaints. Every additional complaint increases the chances of a formal investigation into CPW, and whilst that would be very bad news (and very costly) for CPW, it would be very good news for consumers.

Miriam Martin was the Case leader for the Phones 4U investigation, incidentally.



[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL] [EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

http://www.ofcom.org.uk/bulletins/co...en_all/cw_985/

Here's a link to the Phones 4U outcome - not a good one for them:

http://www.ofcom.org.uk/bulletins/co...ed_all/cw_985/


Add your complaints about e2save, as outlined above. Ofcom are logging these complaints and watching the situation - once it hits a certain number of complaints (as it did with Phones4U) the investigation WILL follow. Let's make sure it does - send your complaint to Ofcom now.

siendi

hi

i posted a couple of days before xmas regarding a 2nd contract phone i had taken out with t-mobile via OneStopPhoneShop. I had received a ps3 as the free gift and was able to use the phone to call but it wouldnt text. It was only when i investigated this that i was told by t-mobile that a 2nd contract had been refused

I did try contacting OSPS, to no avail. T-mobile said that when i did finally get in touch with them, to ask them to ring t-mob and request another new account be set up for this new phone i had received

I have just received a call from OSPS. They tell me i have failed to get a 2nd contract and i must send everything back immediately!! I explained to them that they needed to ring t-mobile to try set up a new account for me and she told me 'sorry, cant do that until i receive everything back'

I then asked her why she had sent the stuff out if i hadnt passed the check for a 2nd contract. She said 'well you passed everything at our end, so we sent the stuff out, but you didnt pass at t-mobile (although i have a contract with them already), so we need everything back

I then went on to ask 'well isnt it a bit silly that you send your things out before the actual network passes the customer??'
She replied that thats the way it is and if i dont send it back immediately i will be taken to court and invoiced for the full amount for phone and ps3.

I asked 'well doesnt the contract work both ways? It states that once the sim is used you cannot get out of the contract under any circumstances.' She replied that i would not have been able to use the sim so it doesnt make a difference. I then went on to inform her that i had indeed used the sim as soon as the phone arrived and t-mobile even rang me on it!!!' She brushed this off and said 'well we will take you to court'

How rude are these people?? I told her i will be taking legal advice before i make any moves.

I will definately not be using my own money to return the products!! No way!! I am willing to pay the contract, which i have entered into. This was a xmas gift, so i am very very angry as you can imagine.

I received the items 19dec and its taken until now for them to contact me

Any advice would be gratefully received

TREVORCOLMAN

e2cs wrote: »

Dear siendi

We would like to offer our assistance in this matter.

Can you please contact us on [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] and we will do our best to assist you.

Kind Regards

E2save Customer Support.

I emailed you ([EMAIL="forumsupport@e2Save.com"]forumsupport@e2Save.com[/EMAIL]) on 21 Dec 08 with a VERY simple question. It is now 19 days and you have NOT replied.:rotfl:

Doc_N

e2cs wrote: »

Dear siendi

We would like to offer our assistance in this matter.

Can you please contact us on [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] and we will do our best to assist you.

Kind Regards

E2save Customer Support.

And up they pop again, every time there's a suggestion that people should contact Ofcom. Take the hint - please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]