e2save problem (merged threads)

mobilejunkie

Download one from the Orange website. Send it in and they should now honour it if it's in time, despite being a price-match deal. Meanwhiloe, if the original turns up send that in too within the deadline.

pjmony

urban_fox wrote: »

I am on a 12 months price -match deal with orange. I need December's bill to send e2save for my cashback claim. My bill is 2 weeks overdue and not arrived. I allowed for the Christmas post.I got in touch with orange and they reckon it has been posted. I am running out of time to get the p/work forwarded to e2save (30 day window from bill print date). In my t&c it states that only original bills will be accepted.If I ask orange to send me duplicates, they might not reach me in time.Don't think e2save will accept them anyway.Do you know if they are now accepting online bills?How do I get around this one?

By mistake, on a Price Match deal, I switched to on-line billing. I didn't realise that
also meant the paper bills STOPPED!
I ended up printing off the on-line bills at work using a colour laser printer.
e2Save accepted these. However, I don't know if they accept these anyway or
whether they didn't spot they were printed on-line bills.
For later claims the on-line bills had extra text that made it obvious they weren't
the original paper ones. I used a Firefox add-on (Aardvark I think) to remove
any of these bits, printed them and they were accepted. They looked quite
similar to the original paper ones (I had some to compare against)
(Forgot to say this was on an O2/CPW bill)

mobilejunkie

For quite a while E2Save have been saying quietly that they accept copy bills etc. Of course, I'd only rely on what they say when I didn't have any other choice. To cover myself (for example) I copied statements on their ewebsite at various times saying they now accept copy bills etc. I've never had to use them, but things come and go there frequently and you should always copy anything relevant at the time - just in case.

In thgis instance there's a good chance they will accept the on-line bill, in any case, there isn't much choice except to quietly go for that and see what happens. If they "lose" it and you can prove delivery they can hardly then reject it because it's a copy - and they "lose" a few claims it seems!

By the way - again historical; for a spell they used to accept copy bills on cpw O2 for price-match deals, but not on other networks. However, things have changed several times since then. Remember one of the groundrules - keep up to date throughout the contract!

Moviestar

dov wrote: »

Moviestar - was the recorded delivery tracked and received or did the post office 'loose it'? Hence the request for a copy of the RD slip/receipt and not your bill/claim form or just the RD number.

The letter was sent by recorded delivery but when you put the tracking number into Royal Mail tracker facility it said it could not find any information.

I sent them a scanned image (pdf) of the bill, the little claim form and the proof of purchase and they excepted the lot must admit though I have not yet received the cheque yet only the confirmation that it will arrive within the next 14-28 days.

dov

Thanks for clarifying. Can you let us know if you actually receive the cashback? I ask because I know someone in a similar situation.

mobilejunkie

If you contact Royal Mail when that happens they sometimes confirm delivery and correct the tracking information. I would always check that first before relying on gifts from a Trojan Horse.

musehead

I thought i'd add my positive experience to this thread to show that e2save aren't always bad.

I was connected on 8th June, and sent the bill for my first claim (dated in November 2008) along with a short cover letter, printout of claim dates from the website and a printed email confirmation of the claim dates.

My claim was received by them on 5th December via recorded delivery and I received a cheque from them dated 19th December, on the 22nd.

All went very smoothly

TREVORCOLMAN

musehead wrote: »

I thought i'd add my positive experience to this thread to show that e2save aren't always bad.

I was connected on 8th June, and sent the bill for my first claim (dated in November 2008) along with a short cover letter, printout of claim dates from the website and a printed email confirmation of the claim dates.

My claim was received by them on 5th December via recorded delivery and I received a cheque from them dated 19th December, on the 22nd.

All went very smoothly

Thats good for you.

I did exactly the same and sent i.e

Covering letter
Copy of Bill
Print from their Web Site Giving date timescales
(printed at the time of taking out contract)
Copy of their email informing me how to claim
Copy of Original Invoice
Copy of "Your offer explained"

Sent it by RM Guaranteed Spec Delivery (at cost of £4.60). However they still messed me around by informing me that I had claimed too early.

:mad:

mobilejunkie

The thing is that usually they pay up without a problem. HOWEVER, they select a few lucky ones for special treatment - and then 1) ignore the actual t&c (and constantly change the retrospective ones they attempt to impose), 2) constantly mislead people with wrong claim dates on their accounts, contradictory t&c sent with the phone, via email and later (compared with the ones people sign up to at the time - NOT afterwards!), 3) deny perfectly valid and correct claims for no good reason whatsoever and 4) pretend to not receive some claims and only miraculously "find" them when the sender can PROVE they received it via Royal Mail's tracking "service".

Having been employing these (and worse) practices for 18 months now - deliberately and without remorse - it will take a LOT more consistent and genuine action by them before I would ever give them any benefit of the doubt again. Their offers are utter c**p now in any case and there is at least one FAR better place to go - with much better deals. No contest!

Doc_N

At the risk of being VERY boring, can I just repeat this request to people to complain formally to Ofcom, which e2save really do not want.

Just to repeat (apologies, but it is important that people complain to Ofcom so that this lot get a formal investigation):

Everybody having difficulties should send details of those problems to Ofcom, using both of the two email addresses below.

Whatever others may think of Ofcom (and I don't think that much of them myself), they do have some powers, and they do occasionally even use them, as they have done with Phones 4U over mis-selling. What e2Save/CPW are doing here does fall within their definition of mis-selling, and they already have a number of complaints. Every additional complaint increases the chances of a formal investigation into CPW, and whilst that would be very bad news (and very costly) for CPW, it would be very good news for consumers.

Miriam Martin was the Case leader for the Phones 4U investigation, incidentally.



[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL] [EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

http://www.ofcom.org.uk/bulletins/co...en_all/cw_985/

Here's a link to the Phones 4U outcome - not a good one for them:

http://www.ofcom.org.uk/bulletins/co...ed_all/cw_985/


Add your complaints about e2save, as outlined above. Ofcom are logging these complaints and watching the situation - once it hits a certain number of complaints (as it did with Phones4U) the investigation WILL follow. Let's make sure it does - send your complaint to Ofcom now.