e2save problem (merged threads)

leeegglestone

im still awaiting cashback
Phone started in May.
my cashback periods are 6,8,10,12 month.

I sent October bill, still not cheque so emailed them. they said should be sent recorded as had no record of it. i told them my Recorded No, they seem to have found it and said it would be processed. How long should I wait?

As today I got my Dec Bill - which would be the next one to send off 8th bill. posting tomorrow

mobilejunkie

Nothing new there then!

dnevnasoba: If you've really read the threads you should kinow the answer. If it isn't a fraudulant email it should be; avoid E2Save like the plague, especially if you even have to ask such a question!

TREVORCOLMAN

:rotfl:

leeegglestone wrote: »

im still awaiting cashback
Phone started in May.
my cashback periods are 6,8,10,12 month.

I sent October bill, still not cheque so emailed them. they said should be sent recorded as had no record of it. i told them my Recorded No, they seem to have found it and said it would be processed. How long should I wait?

As today I got my Dec Bill - which would be the next one to send off 8th bill. posting tomorrow

To save time I suggest anyone contacting them gives the Rec Deliver Number in the first email!

They always seem to find it then!

Strange that isnt it!
:rotfl:

TREVORCOLMAN

TREVORCOLMAN wrote: »

:rotfl:

To save time I suggest anyone contacting them gives the Rec Deliver Number in the first email!

They always seem to find it then!

Strange that isnt it!

:rotfl:

I very much suspect that when you given them the Rec Del number they check the RM Web Site themselves!

ericthelobster

They recently attempted to screw me over so I thought I'd add my two penn'orth here...

I sent in my first claim at 6 months as instructed; and since I'd ported in my existing number I also included (as instructed) the 1st month's bill which showed the original number on the contract, to prove the contract was the same one. Fair enough.

However, they wrote back to me rejecting my claim stating that I'd sent them an out-of-date bill, and including a photocopy which they'd taken of my month 1 bill. In making the photocopy, I don't see how for one moment they could possibly have overlooked the fact that there was a second bill included in the envelope. All the enclosure were described in the covering letter, too.

I took pleasure in writing back pointing out the error of their ways, and that if they required further proof I would be pleased to email them a hi-res photo which I'd taken of the envelope and its contents just before mailing, clearly showing both correctly-dated bills. I added that I would have no qualms about taking the matter to the Small Claims Court if they refused to honour the claim, as (I added) I had successfully done in the past with another cash-back company.

I got my cheque within the week.

Just thought this was worth mentioning, as despite having used Special Delivery for this, I suspect that without the photo (which is only a recent addition to my procedure!) I might have had trouble proving the point.

mobilejunkie

When you are dealing with cheats and complete liars following all the groundrules is essential. They will fight tooth and nail to stop you getting your money unless they are convinced that you can prove in a court of law that they have ignored the legal t&c and denied a perfectly valid claim. Well done!

aj9648

Their systems are 'down' today apparently......as they have been for the last 5 weeks !!!!

aj9648

Does anyone have an email address for these guys??

mobilejunkie

There's one on this and other threads put there by them several times - if you care to waste your time sending them emails.

TREVORCOLMAN

aj9648 wrote: »

Their systems are 'down' today apparently......as they have been for the last 5 weeks !!!!

Bet its working if you wish to buy something!