We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
e2save problem (merged threads)
Comments
-
Mobile Junkie :- I did read T & C in the Mulerider's post. Unless I have misread the wording, I took the section from "REDEMPTION INFO (12 Months FREE by redemption): YOUR CHOSEN PLAN – with our Special Offer!Offer Summary" right up to the bit in red to be have been sent by E2Save at commencement of contract in May.
The following text that specified the actual bill dates I took as having come in on the email received today in December, particularly as it referred to the actual months he should be using to claim.
I haven't seen exactly what the original T&C contained, but unless there was a comparable example included, then the common acceptance of calendar month in English speech and law would be the point to use as a challenge.
However, I do appreciate your enormous experience in dealing with this mob and you probably know the wording of the various T&C off by heart, so I certainly wouldn't wish to disagree with your advice. But my original point that, if contradictory wording is contained in information sent by them at the same time and the court is persuaded that the reason for this was to deceive and negate obligations to pay, then they would lose any case.
This e-mail contains IMPORTANT information of how to claim your line rental / cheque back reward as part of your recently placed order. Please read the redemption info below for a step by step guide to the procedure for claiming your gift.
The exact T&Cs are below:
Your Unique Order Reference Number is ******
REDEMPTION INFO (12 Months FREE by redemption):
YOUR CHOSEN PLAN – with our Special Offer!Offer Summary:
18-month contract with O2 'O2 600 min + 500 sms 18M' on a basic monthly line rental of £35.00 per month.
Our Offer:
12 Months FREE by redemption
Saving £420.00 (over 18-month period)
Effective average monthly rental - £11.67 (over 18-month period)
Please note: the above calculations are based on the basic line rental and do not include billing.
GETTING YOUR CASHBACK – it's really easy!
(But remember to follow the rules below)Your £420.00 cashback needs to be claimed by you in 5 stages as detailed below.
Claim 1 – Send in the bill dated 6 calendar months from the date of connection, you will receive £84.00 by cheque within 28 days.
i.e. If you purchased on the 1st April 2008, you need to send in a bill that is dated within September 2008, your claim window is 60 days from the date of that bill.
Claim 2 – Send in the bill dated 9 calendar months from the date of connection, you will receive £84.00 by cheque within 28 days.
Claim 3 – Send in the bill dated 12 calendar months from the date of connection, you will receive £84.00 by cheque within 28 days.
Claim 4 – Send in the bill dated 15 calendar months from the date of connection, you will receive £84.00 by cheque within 28 days.
Claim 5 – Send in the bill dated 18 calendar months from the date of connection, you will receive £84.00 by cheque within 28 days.
Each of the above claims must:
be received by us within 60 days of the date on the bill
be made out on our official claim form (available online at https://www.secure-mobiles.com/files/pdfs/e2_Claim_Form_Jan_08.pdf)
be accompanied by your relevant network bill, as stated above (photocopies accepted).
This bill must:0 -
You connected at the end of May; that was the time they changed interpretations. The copy above is in the email sent afterwards; I always ignore those (and have been warnng against taking much notice of them, along with account dates on their website, for as long as I can remember). In this instance though the email APPEARS consistent with the actual t&c at the time - and people REALLY need to copy and follow THOSE!
NOW - using this example (and assuming it is the same as the ones at the poinjt of sale) clearly shows that it IS the October bill you need to send. The example above shows connection on 1st April and requires the bill dated "within September". Try counting! Bill dates from E2Save contracts tend to be just after connection. 1st April to around 1st September is actually FIVE MONTHS. SIX CLEAR months would in fact be 1st October. A court might agree with me - I'd only fancy my chances there had I sent the September bill and had it rejected for being too early before sending the October one.
In your case, NOT sending the October one could well lead into a court battle with an uncertain outcome.
All that I said before is clear and correct and well known to me.
There really is nothing new under the sun. E2Save used these tactics years ago (as I have also said). Their notorius "price-match" t&c were a) a lie (didn't price match ANYTHING!) and b) STOLEN from another dealer who had follwed them for about a year (so I was quite glad to see E2Save steal them, since it created problems for them which they were stupid enough to not foresee). All the other variations (automaitc first cheque etc.) are also not at all new and are very familiar to me. However, they perceive an advantage in chopping and changing to catch many people out - and they do.
I am rarely wrong where E2Save is concerned - and have thousands of pounds successfully back from them, as have the other people I look after. Anyone thinking and advising differently ought to put the time and legwork in and not rely on a handful of contracts at different times. I run many all the time and have done for a long time - and I watch and research every day.0 -
This has all been discussed before - see my post back in April around the time e2save changed the t&c:
http://forums.moneysavingexpert.com/showthread.html?p=10453121#post10453121Having a look at e2save now and here's a full quote for instalment 1 (from order summary/description page just prior to checkout).Instalment 1 - You will need to claim by sending the bill dated 6 calendar months from the month that you received your handset and you have 60 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 60 days when we receive it and have no balance brought forward.)
i.e. if you purchased on the 1st of April 2008, you need to send in a bill that is dated within September 2008, your claim window is 60 days from the date of that bill.
month 1 - April
month 2 - May
month 3 - June
month 4 - July
month 5 - August
month 6 - September
And they only provide a short t&a and no pdf compared to the old Price Match terms.0 -
That is correct; you have been paying close attention, obviously. I will admit that I almost got these ones wrong myself, but realised before any claims were needed there was ambiguity and had to look VERY closely until I realised what they were up to. Plain sailing since then - but it is easy to be complacent and they really do everything they can to mislead and confuse.
It's great to see someone following the groundrules with these things. There aren't really any shortcuts in order to cover yourself and avoid future problems (or overcome them if/when they still occur).0 -
I don't think anyone could be certain how e2save would handle those ambiguous t&c at the time. But your general advice to cover yourself is the way to go and mitigates the ambiguity.0
-
Sorry, meybe I'm not at the wright place, but I have a question. I'm from Croatia and I would order mobile phones from e2save. Do the do that? Because I found some adverse i y send e-mail and somebody answer me, but I'm afraid that this could be a frod.0
-
does enybody know?0
-
im still awaiting cashback
Phone started in May.
my cashback periods are 6,8,10,12 month.
I sent October bill, still not cheque so emailed them. they said should be sent recorded as had no record of it. i told them my Recorded No, they seem to have found it and said it would be processed. How long should I wait?
As today I got my Dec Bill - which would be the next one to send off 8th bill. posting tomorrow0 -
Nothing new there then!
dnevnasoba: If you've really read the threads you should kinow the answer. If it isn't a fraudulant email it should be; avoid E2Save like the plague, especially if you even have to ask such a question!0 -
:rotfl:leeegglestone wrote: »im still awaiting cashback
Phone started in May.
my cashback periods are 6,8,10,12 month.
I sent October bill, still not cheque so emailed them. they said should be sent recorded as had no record of it. i told them my Recorded No, they seem to have found it and said it would be processed. How long should I wait?
As today I got my Dec Bill - which would be the next one to send off 8th bill. posting tomorrow
To save time I suggest anyone contacting them gives the Rec Deliver Number in the first email!
They always seem to find it then!
Strange that isnt it!
:rotfl:I am NOT a mortgage & insurance adviser - or anything to do with finance, that was put on by the new system I dont know why?!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards