e2save problem (merged threads)

mobilejunkie

Apart from E2save changing the t&c almost daily on existing contracts it is not safe to answer the question anyway, since it's quite possible that the person who posted it is looking at the wrong t&c for their contract! However, since it almost certainly isn't a so-called "price match" contract it's likely they will accept a scanned copy. Whether they will try it on with a scanned claim form is another matter - and why would anyone risk scanning a claim form when they should have printed out lots of spare copies at the point of sale? Seems to me that this is asking to be picked upon as a candidate for an "incorrect" claim, though E2Save doesn't exactly follow any kind of logic since the IIC wrecked all pretence of good customer relations and reputation.

Moviestar

Well e2save did say they did not get my latest claim so asked me to send in my proof of postage. I did by email (pdf) because it was sent by recorded delivery and they have just emailed me back stating that they can see it was posted by the due date so are happy to pay the claim.

So perhaps they are starting to take note of people’s concerns, I did mail the address as shown on this forum.

So thanks were thanks is due to [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL]

TREVORCOLMAN

You have to wonder how many of these claims "go missing" and it is only when people contact them that they action them!

mobilejunkie

Is rubbish! Firstly they restart the 28 day payment clock when it is plainly THEIR "error" for saying they didn't receive it when they did. Second, stuff re-sending. Quote the rc number and tell them to pay or you'll sue. They haven't changed in the least - unless you count that in totally the WRONG direction!

dov

Moviestar - was the recorded delivery tracked and received or did the post office 'loose it'? Hence the request for a copy of the RD slip/receipt and not your bill/claim form or just the RD number.

mobilejunkie

It tracked. E2save don't "do" "lost by the post office" or "it was sent by rc"! They would simply tell you to get lost - along with most of their previously loyal customers who've already legged it!

urban_fox

I am on a 12 months price -match deal with orange. I need December's bill to send e2save for my cashback claim. My bill is 2 weeks overdue and not arrived. I allowed for the Christmas post.I got in touch with orange and they reckon it has been posted. I am running out of time to get the p/work forwarded to e2save (30 day window from bill print date). In my t&c it states that only original bills will be accepted.If I ask orange to send me duplicates, they might not reach me in time.Don't think e2save will accept them anyway.Do you know if they are now accepting online bills?How do I get around this one?

mobilejunkie

Download one from the Orange website. Send it in and they should now honour it if it's in time, despite being a price-match deal. Meanwhiloe, if the original turns up send that in too within the deadline.

pjmony

urban_fox wrote: »

I am on a 12 months price -match deal with orange. I need December's bill to send e2save for my cashback claim. My bill is 2 weeks overdue and not arrived. I allowed for the Christmas post.I got in touch with orange and they reckon it has been posted. I am running out of time to get the p/work forwarded to e2save (30 day window from bill print date). In my t&c it states that only original bills will be accepted.If I ask orange to send me duplicates, they might not reach me in time.Don't think e2save will accept them anyway.Do you know if they are now accepting online bills?How do I get around this one?

By mistake, on a Price Match deal, I switched to on-line billing. I didn't realise that
also meant the paper bills STOPPED!
I ended up printing off the on-line bills at work using a colour laser printer.
e2Save accepted these. However, I don't know if they accept these anyway or
whether they didn't spot they were printed on-line bills.
For later claims the on-line bills had extra text that made it obvious they weren't
the original paper ones. I used a Firefox add-on (Aardvark I think) to remove
any of these bits, printed them and they were accepted. They looked quite
similar to the original paper ones (I had some to compare against)
(Forgot to say this was on an O2/CPW bill)

mobilejunkie

For quite a while E2Save have been saying quietly that they accept copy bills etc. Of course, I'd only rely on what they say when I didn't have any other choice. To cover myself (for example) I copied statements on their ewebsite at various times saying they now accept copy bills etc. I've never had to use them, but things come and go there frequently and you should always copy anything relevant at the time - just in case.

In thgis instance there's a good chance they will accept the on-line bill, in any case, there isn't much choice except to quietly go for that and see what happens. If they "lose" it and you can prove delivery they can hardly then reject it because it's a copy - and they "lose" a few claims it seems!

By the way - again historical; for a spell they used to accept copy bills on cpw O2 for price-match deals, but not on other networks. However, things have changed several times since then. Remember one of the groundrules - keep up to date throughout the contract!