e2save problem (merged threads)

TREVORCOLMAN · 24 December 2008 at 1:50PM

They must have a lot of practice as they seem to have it down to a fine art!

:rotfl:

Moviestar · 28 December 2008 at 3:37PM

Have people tried sending in a pdf (scanned) copy of there bill and claim form to see if it is honored as proof as bill etc there T&C's don't say you carn't?

TREVORCOLMAN · 28 December 2008 at 5:05PM

Moviestar wrote: »

Have people tried sending in a pdf (scanned) copy of there bill and claim form to see if it is honored as proof as bill etc there T&C's don't say you carn't?

Since when do they go by the T&C - from my experience they just make it up as they go along!

:rotfl:

mobilejunkie · 28 December 2008 at 6:36PM

Apart from E2save changing the t&c almost daily on existing contracts it is not safe to answer the question anyway, since it's quite possible that the person who posted it is looking at the wrong t&c for their contract! However, since it almost certainly isn't a so-called "price match" contract it's likely they will accept a scanned copy. Whether they will try it on with a scanned claim form is another matter - and why would anyone risk scanning a claim form when they should have printed out lots of spare copies at the point of sale? Seems to me that this is asking to be picked upon as a candidate for an "incorrect" claim, though E2Save doesn't exactly follow any kind of logic since the IIC wrecked all pretence of good customer relations and reputation.

Moviestar · 31 December 2008 at 5:31PM

Well e2save did say they did not get my latest claim so asked me to send in my proof of postage. I did by email (pdf) because it was sent by recorded delivery and they have just emailed me back stating that they can see it was posted by the due date so are happy to pay the claim.

So perhaps they are starting to take note of people’s concerns, I did mail the address as shown on this forum.

So thanks were thanks is due to [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL]

TREVORCOLMAN · 31 December 2008 at 6:20PM

You have to wonder how many of these claims "go missing" and it is only when people contact them that they action them!

mobilejunkie · 31 December 2008 at 10:19PM

Is rubbish! Firstly they restart the 28 day payment clock when it is plainly THEIR "error" for saying they didn't receive it when they did. Second, stuff re-sending. Quote the rc number and tell them to pay or you'll sue. They haven't changed in the least - unless you count that in totally the WRONG direction!

dov · 31 December 2008 at 11:34PM

Moviestar - was the recorded delivery tracked and received or did the post office 'loose it'? Hence the request for a copy of the RD slip/receipt and not your bill/claim form or just the RD number.

mobilejunkie · 31 December 2008 at 11:45PM

It tracked. E2save don't "do" "lost by the post office" or "it was sent by rc"! They would simply tell you to get lost - along with most of their previously loyal customers who've already legged it!

urban_fox · 1 January 2009 at 3:11AM

I am on a 12 months price -match deal with orange. I need December's bill to send e2save for my cashback claim. My bill is 2 weeks overdue and not arrived. I allowed for the Christmas post.I got in touch with orange and they reckon it has been posted. I am running out of time to get the p/work forwarded to e2save (30 day window from bill print date). In my t&c it states that only original bills will be accepted.If I ask orange to send me duplicates, they might not reach me in time.Don't think e2save will accept them anyway.Do you know if they are now accepting online bills?How do I get around this one?