e2save problem (merged threads)

Quentin

Yes .

bigfoot125

i have a final bill to submit to e2save for my cashback,i am advised it will state 0 to pay there,will this be okay to send in to claim the final cashback

mobilejunkie

Sounds like the wrong bill to me. Normally the final claim uses the previous one! However, if you are correct (sounds doubtful to me!) it won't affect your claim. Unless, of course, E2Save decide to try to make something of it!

RabbitMad

MB, I'm interested in why you think the final claim uses the previous bill.

I'm about to make my final claim - 25 feb as I signed up 25 feb 2008 and the t's&c's of my offer say I need to claim 12 months from connection and send a bill no older than 28 days.

I therefore intend to send this off around 1st march once I've received my final bill dated 25/2/2009.

I have already written to O2 to cancel my contract from the end of the year and they will issue me with the final bill showing that I need to pay £0 unless I make any calls above my allotted mins.

If you think this is wrong please let me know asap as I still have time to submit the claim with Jan's bill.

mobilejunkie

Then your final bill won't show £0. They charge you in advance and you end up with a credit on the final bill - which you need to reclaim. It would be most unusual to receive a bill with "£0". Either way, if it is the correct bill it should not affect your claim.

mobilejunkie

Ah... there's the rub! Yes, you have fallen into the trap. Asking for the pc code can terminate a contract early as i understand it - thus the £0 on the final bill. I have never gone for a pac code or ported a number - with cashback deals too much can go wrong (especially with this particular shark!). Still, of late they have been a little more cirumspect (due to concern over the rising number of complaints to ofcom and other interested parties possibly). I wouldn;t draw anything to their attention (they aren't exactly efficient at the best of times so don't flag it for them). I would add that they certainly do monitor this forum and (in particular) this thread.

bigfoot125

something tells me MJ that i only have a time window of 30 days when this contract was taken out jan 07,worth maybe sending both bills as previously mentioned

thanks again

mobilejunkie

No wonder you get confused! You mean 2008. At that time you would have only 30 days, but they now allow 60 despite the t&c at the time. However, I wouldn't count on that. I suggest you print this off and keep it safe (dating it) before/in case it disappears as things on their site have a strange habit of doing when it helps them deny claims:-

http://www.e2save.com/helpdesk/?PHPSESSID=jdbkf4njej959e78mhcq1rs2b5

Further, I suspect it's your january bill which needs to be sent - but that all depends on the relevant dates and t7c at the time. If I was looking after your contract I wouldn't get into such a confused situation!

unreal_3

e2cs wrote: »

Dear Unreal,

We have read your post above and wish to offer our assistance to you. Please email forumsupport@e2save.com with your query.

Regards

Customer Support
e2save

I received a call from e2save promising a cheque in the post, no cheque ever arrived. I have not had a reply from an email I sent to check the progress. If you can contact me again that would be very much appreciated! Thanks!

Mandles

I send them a LBA everytime they miss which always is followed by a load of old bull saying that they need me to contact them to check my detail. I never ring but they always send the cheque straight afterwards.(they have a right problem with their cheque printing machine!!!


By the way, i have forgotten how i usually end with them. I have cancelled my contract as it is the end of the 12 months now with 02 do i have to cancel with e2save too and do i need to give them notice??