e2save problem (merged threads)

antispam246

I have a query regarding my contract and e2save.

I'm on an orange Dolphin (35) contract with Orange which I took out with e2save cashback scheme. So far it's all gone well and I have 2 redemptions left to claim.

My query is, when I took the contract I also took out internet browsing on my mobile for £7.99 a month. Now I don't really need it. Can I call up orange and cancel that extra payment without affecting the T+C's of my e2save redemptions?

mobilejunkie

Assuming it wasn't on the original tariff relating to the cashback contract there shouldn't be a problem. Then again, this is E2Save we're talking about!

antispam246

mobilejunkie wrote: »

Assuming it wasn't on the original tariff relating to the cashback contract there shouldn't be a problem. Then again, this is E2Save we're talking about!

Hehe, that's exactly it. I don't see any definitive mention of it in the original cashback contract but I've read enough about e2save to know anything can go wrong.

While I'm here, many thanks again mobilejunkie, you originally answered my queries many months back when I started doing the cashback and everythings worked out great, not flawlessly but it's still worked

mobilejunkie

Thanks. Not everyone appreciates my acerbicity! If you hunt around on the E2Save website you may well find a reference in the generic t&c (which conveniently change regularly) saying you can move to a higher tariff but not a lower one (though I have done more than once when the relevant t&c permitted it). Besides, you aren't changing the tariff - merely a bolt on which wasn't part of the original package anyway. If you do find anything ALWAYS print it off and date it - just in case!

TREVORCOLMAN

It wont affect your Cashback.

antispam246

TREVORCOLMAN wrote: »

It wont affect your Cashback.

Is that from personal experience?

TREVORCOLMAN

Yes

The cashbacks if you look at the T&C say something like

12 months free - for example £360 cash back on a 12 month £30 per month contract.

Any extras dont count.

Lots of experience of taking them to Court - but thats a different matter!

:rotfl:

Blodwen

Just to let people know that I've just had a simliar run in over cashback with e2save - I took out a contract last May, so my first bill which covered the whole of my contract up to the point of billing was in June, so I sent my 6th monthly (as it stated in the t&c's) bill, which was November. When I hadn't heard anything by February I rang them and they said that I should have sent the October bill and had let me know this, however I never received anything. The guy on the phone was completely unhelpful and laboured the point about it being the 6th month rather that the 6th bill, but that bill covered the 6th bill and I had made sure that I had followed the t&c's to the letter, i.e. 6th monthly bill (I can't see any other way that can be taken - either 6th bill or bill covering 6th month - either way I complied). Anyway I sent a letter of complaint 3 days ago and today I got a phone call saying that they were going to refund me after all, as the t&c's I'd been sent were the old ones and they'd actually changed by the time I took my contract out (and probably 12 times since...). It was a pleasant surprise since I'd been expecting a fight, especially after reading the threads on here. I did mention taking them to court and complaining to Ofcom though (I still will, even though I got the result I wanted).

I am in no way praising their actions as I still think they're cheating scum, and will never deal with them again, but I am pleased with the way it has been handled in this case.

saad_awal

e2save are messing about with my claim because i lost my proof of delivery.

could someone please let me know their tracking number to e2save so I can give them as proof?

needless to say please pm it to me to avoid "prying eyes"

many thanks in advance!

mobilejunkie

That obviously depends on the date you sent it.