e2save problem (merged threads)

wakeupalarm

I've already sent my 4th claim a month ago and am still waiting for payment from my 3rd claim. Other family members on two other contracts are still waiting for payment on 3rd claims after 3 months.

The first two claims were paid if late but they have come up with excuse after excuse for the last two claims.

I think they must be in trouble and CPW will let OSPS/e2save go bust and not payout. I went through this with other companies and won't be touching CPW/OSPS/e2save again.

Avoid if you don't want to lose your money.

premierfella

mobilejunkie wrote: »

Why wait for the other claim on a separate contract? In my experience (myself and those whose contracts I look after) they don't try it on again once they know you won't lie down!

I'm only waiting because the last claim on my other contract gets posted this month and that one has been paid OK to date. If I get a similar runaround with the second contract I assume I can send the LBA and subsequent small claim if necessary in one hit?

Update: cheque received 11MAR09

Quentin

You have nothing to lose by starting to chase now by sending the LBA (except a stamp).

Worst case scenario as to why they aren't paying up is they may be going bust, so getting in early gives you a better chance to get paid than just waiting another 5 weeks to see what happens.

mobilejunkie

Personally I doubt very much the "going bust" fears. I would still use them IF they had any decent deals (they don't!) and in full readiness to have to sue if required. I also wouldn't pause for thought in sending a LBA at the first sign of them not meeting the t&c. If you give them an inch they will take a mile.

I think cpw are the largest such retailer in Europe and their share price has been recovering recently. Despite shedding a handful of staff recently they haven't needed to make heavy cuts in the current environment. However, I dislike they way they operate nowadays and there is a far better place to go for cashback contracts than cpw.

Doc_N

Note the way e2save Customer Support pop up every time there's mention of complaints to Ofcom (see post on previous page).

They really do not want an Ofcom investigation - let's all help give them one. Just to repeat:

Please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

mobilejunkie

I must admit, I think you're right about their selective appearances on here offering to "help" if it might deflect some of the flack. Personally, until they actually change their spots over a long period of time (given that it's nearly 2 years since they became out and out liars) I will keep shooting.

BargainHunter_2

According to the multiple calls I've had to make -
my claim was sent 25.1.09
- received by them 30.1.09
-Cheque raised 3.2.09

Guess what-nothing- called and told "give it 28 days".
called again 2.3.09- told "sorry cheques raised that day a problem which only today has been realised- I'll sort a replacement cheque -it will be with you in 10 days".
Called again today- different story- the cheques "from a few days" have gone wrong. It'll take 21-28 days to get a new one out to you.

If I'd miss the claim date by a day they'd have rejected it out of hand- despite the info on the website my account section being misleading.

This is appalling.

mobilejunkie

Nothing new there then. Although you should have realised what they are like from the last 20 months of feedback on these threads - AND should have sent a LBA well before giving them the opportunity to lead you on a merry dance.

TREVORCOLMAN

BargainHunter wrote: »

According to the multiple calls I've had to make -
my claim was sent 25.1.09
- received by them 30.1.09
-Cheque raised 3.2.09

Guess what-nothing- called and told "give it 28 days".
called again 2.3.09- told "sorry cheques raised that day a problem which only today has been realised- I'll sort a replacement cheque -it will be with you in 10 days".
Called again today- different story- the cheques "from a few days" have gone wrong. It'll take 21-28 days to get a new one out to you.

If I'd miss the claim date by a day they'd have rejected it out of hand- despite the info on the website my account section being misleading.

This is appalling.

This scenario shows exactly why you should give them the time stated on your contract in which to pay up. If not then LBA giving them say 7 or 14 days, then straight to MCOL on the 7th or 14th day - thus negating their delaying tactics - when they have to pay the MCOL Fee with every claim!
:rotfl:

foxyloxy

Received my 2nd cashback cheque yesterday (11 mar) having sent an LBA on 10mar. To give a little history my cheque should have arrived on 2 mar but instead they sent me a text message on 9 mar to say "Theres been a delay with your cashback". I would appreciate some advice on whether I should:
1) pay in the cheque but still push for payment of the cashback remaining for the rest of the contract within 7 days of the LBA.
2) pay in the cheque and continue with the remaining two cashback claims as per normal.

TIA
Steve