e2save problem (merged threads)

Mandles

foxyloxy wrote: »

Late as in give them the 28 days they have asked for or send it now?
Thanks for your help.

I always give them a month after my claim details are recieved by them.

premierfella

E2Save have definitely dropped out of my list for my next contract sadly, after being a customer for a few years with no problems.

The last payment claim on a recent contract was sent in accordance with previous claims by recorded delivery - no payment received.

Emailed the forum support and got a message back very quickly asking for my signed for delivery number (even though this was confirmed on the Royal Mail site as signed for and I had given all details of my contract and claim which should have shown as claimed on E2Save systems - so this appeared to be just a message hoping that I had used standard post or had lost my signed for delivery number).

Emailed back the details and quickly received a response promising payment within 28 days, which of course has not materialised (now 2 months later).

I still have another contract running with a cashback claim left to pay. Once that payment is received my LBA will be winging its way in the post. It does seem to have turned into pot luck whether claims are paid or not now.

Update: cheque received 11MAR09

mobilejunkie

You aren't alone in hitherto being a loyal customer. There are still people who have been fortunate enough not to have (as yet) been selected for the special treament and who still therefore support this company on here.

Why wait for the other claim on a separate contract? In my experience (myself and those whose contracts I look after) they don't try it on again once they know you won't lie down!

wakeupalarm

I've already sent my 4th claim a month ago and am still waiting for payment from my 3rd claim. Other family members on two other contracts are still waiting for payment on 3rd claims after 3 months.

The first two claims were paid if late but they have come up with excuse after excuse for the last two claims.

I think they must be in trouble and CPW will let OSPS/e2save go bust and not payout. I went through this with other companies and won't be touching CPW/OSPS/e2save again.

Avoid if you don't want to lose your money.

premierfella

mobilejunkie wrote: »

Why wait for the other claim on a separate contract? In my experience (myself and those whose contracts I look after) they don't try it on again once they know you won't lie down!

I'm only waiting because the last claim on my other contract gets posted this month and that one has been paid OK to date. If I get a similar runaround with the second contract I assume I can send the LBA and subsequent small claim if necessary in one hit?

Update: cheque received 11MAR09

Quentin

You have nothing to lose by starting to chase now by sending the LBA (except a stamp).

Worst case scenario as to why they aren't paying up is they may be going bust, so getting in early gives you a better chance to get paid than just waiting another 5 weeks to see what happens.

mobilejunkie

Personally I doubt very much the "going bust" fears. I would still use them IF they had any decent deals (they don't!) and in full readiness to have to sue if required. I also wouldn't pause for thought in sending a LBA at the first sign of them not meeting the t&c. If you give them an inch they will take a mile.

I think cpw are the largest such retailer in Europe and their share price has been recovering recently. Despite shedding a handful of staff recently they haven't needed to make heavy cuts in the current environment. However, I dislike they way they operate nowadays and there is a far better place to go for cashback contracts than cpw.

Doc_N

Note the way e2save Customer Support pop up every time there's mention of complaints to Ofcom (see post on previous page).

They really do not want an Ofcom investigation - let's all help give them one. Just to repeat:

Please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

mobilejunkie

I must admit, I think you're right about their selective appearances on here offering to "help" if it might deflect some of the flack. Personally, until they actually change their spots over a long period of time (given that it's nearly 2 years since they became out and out liars) I will keep shooting.

BargainHunter_2

According to the multiple calls I've had to make -
my claim was sent 25.1.09
- received by them 30.1.09
-Cheque raised 3.2.09

Guess what-nothing- called and told "give it 28 days".
called again 2.3.09- told "sorry cheques raised that day a problem which only today has been realised- I'll sort a replacement cheque -it will be with you in 10 days".
Called again today- different story- the cheques "from a few days" have gone wrong. It'll take 21-28 days to get a new one out to you.

If I'd miss the claim date by a day they'd have rejected it out of hand- despite the info on the website my account section being misleading.

This is appalling.