e2save problem (merged threads)

premierfella

premierfella wrote: »

E2Save have definitely dropped out of my list for my next contract sadly, after being a customer for a few years with no problems.

The last payment claim on a recent contract was sent in accordance with previous claims by recorded delivery - no payment received.

Emailed the forum support and got a message back very quickly asking for my signed for delivery number (even though this was confirmed on the Royal Mail site as signed for and I had given all details of my contract and claim which should have shown as claimed on E2Save systems - so this appeared to be just a message hoping that I had used standard post or had lost my signed for delivery number).

Emailed back the details and quickly received a response promising payment within 28 days, which of course has not materialised (now 2 months later).

I still have another contract running with a cashback claim left to pay. Once that payment is received my LBA will be winging its way in the post. It does seem to have turned into pot luck whether claims are paid or not now.

It is only fair that I provide an update given the posts on this thread since my post quoted above.

I got home last night to find a cheque for the outstanding claim had arrived. :j The cheque was dated 6MAR09, so was clearly sent before my comment here. So whilst it was a little later than promised, I do have to give thanks to forumsupport @ e2save:T for chasing up the missing claim and arranging for the cheque to be sent.

mobilejunkie

foxyloxy; my advice is to pay the cheque in and claim the rest as normal. I suspect Quentin may disagree, but that's what I would do (been there/done that twice and not messed with me since). Others have lost with dealers in the past where the contract didn't make one claim dependant on the previous ones - and I suspect that is the case with your contract, even though they have broken it. Judges like people to settle and since you've had the cheque before incurring other costs you would be in for a potentially rough and long ride without any certainty of the outcome.

Quentin

foxyloxy wrote: »

Received my 2nd cashback cheque yesterday (11 mar) having sent an LBA on 10mar. To give a little history my cheque should have arrived on 2 mar but instead they sent me a text message on 9 mar to say "Theres been a delay with your cashback". I would appreciate some advice on whether I should:
1) pay in the cheque but still push for payment of the cashback remaining for the rest of the contract within 7 days of the LBA.
2) pay in the cheque and continue with the remaining two cashback claims as per normal.

What grounds do you have for considering option 1?

From what you say, the payment was dispatched to you prior to you sending in the LBA, and unless you have other grounds for proposing option 1, then option 2 seems your only real choice.

Mandles

BargainHunter wrote: »

According to the multiple calls I've had to make -
my claim was sent 25.1.09
- received by them 30.1.09
-Cheque raised 3.2.09

Guess what-nothing- called and told "give it 28 days".
called again 2.3.09- told "sorry cheques raised that day a problem which only today has been realised- I'll sort a replacement cheque -it will be with you in 10 days".
Called again today- different story- the cheques "from a few days" have gone wrong. It'll take 21-28 days to get a new one out to you.

If I'd miss the claim date by a day they'd have rejected it out of hand- despite the info on the website my account section being misleading.

This is appalling.

Dont waste your money by calling them. It is much simpler to send a LBA each time they are late then they send a fob you off sort of letter usually followed by payment within 7 days.

Doc_N

If anyone's currently coming to the end of an e2save contract with O2, don't forget this thread:

http://forums.moneysavingexpert.com/showthread.html?t=719845

They'll almost certainly offer you (if you haggle a bit) a better deal than CPW/e2save will, with the big advantage that the cashback will be an instant credit to your account. I've just got an excellent 200/400 + unlimited free O2 to landline calls deal for £3.75 pm after cashback - and the real beauty of it is that I shan't ever have to deal with the twisters at e2save again!

Mandles

Doc_N wrote: »

Note the way e2save Customer Support pop up every time there's mention of complaints to Ofcom (see post on previous page).

They really do not want an Ofcom investigation - let's all help give them one. Just to repeat:

Please (everyone reading this) email Ofcom. It's very easy to do, you need send only a very brief email complaining that e2save/CPW have failed to pay up, and if enough people do it they WILL investigate. That will cost CPW a fortune, whatever the outcome, and that's why they don't want it to happen.

You owe it to yourself, and to all their other cheated customers - please send an email to the addresses below:

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

I agree they used to be ok and maybe you had to chase up one payment but i have had to chase up ALL MY PAYMENTS BUT ONE this time!! I agree that this is bordering on some sort of fraud now. I will be contacting ofcom about it and you have lost me now after 5 years of being with you. I wonder how many others that e2save have lost and in these times where large stores like woolies and adams are going into administration. Can you be afford to be so bad with upholding contract with your customers in such a time as we have at the moment e2save??

Astec

Got a query regarding final bills and upgrades. My 12 months were up on 5th March. On the 3rd I rang o2 to accept an upgrade offer, requesting that it start on the 6th, ie my billing date.

However, it appears that they began it on the 3rd as my bill is for £17 rather than £20 (less 2.5% vat cut) due to a credit for 2 days line rental.

Now I've completed my 12 months in o2's eyes, and I haven't technically switched tarriffs as I'm on the £35 tarrif as before, only now I get a discount on line rental and more mins/texts etc. But my bill shows a lower amount than I had before.

Should I be ok with my cashback claim as I've got £62 riding on this? I'll be complaining to o2 regardless as they got a few little things wrong on my upgrade.

mobilejunkie

I doubt it. You should have read the threads first as always. You terminated your contract before 12 months were up. Of course, if you don't advertise that on here they may not notice - they aren't exactly bright.

Doc_N

Ofcom have just published this:

Protecting consumers from mis-selling of mobile telecommunications services

http://www.ofcom.org.uk/consult/condocs/mobmisselling/


Anyone with any views on e2save and CPW might want to respond (deadline 29 April). Ofcom have already received a large number of complaints about e2save - probably a fair number from here. If you're not happy, do whatever you need to do, but on top of that, contact Ofcom.

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

copy to:

[EMAIL="miriam.martin@ofcom.org.uk"]miriam.martin@ofcom.org.uk[/EMAIL]

foxyloxy

I received the standard text message from e2savegrp to confirm they received my latest claim - I notice they now want 35 days before I will receive the cheque rather than the 28 they usually state - despite having had numerous cashback contracts with them I will be taking my custom elsewhere next time.