e2save problem (merged threads)

urban469

pjmony wrote: »

As I think I said before, just send the LBA now. If you get a reply from e2Save you
don't need to be here to receive it! (it wont be worth reading - honest)
But by sending it now you'll be in position to carry on to the next step - MCOL -
when you get back.

Hi, I think you misunderstood.

I have sent my bill to them, which I am sure they will reject BUT I haven't received their rejection letter yet.

That rejection letter is likely to arrive when I am away. The question is - does the LBA need to follow soon after I receive their rejection, or can I wait 3/4/5 weeks until I get home?

mobilejunkie

No rush. You can wait a long time before you need to take action.

pjmony

urban469 wrote: »

Hi, I think you misunderstood.

I have sent my bill to them, which I am sure they will reject BUT I haven't received their rejection letter yet.

That rejection letter is likely to arrive when I am away. The question is - does the LBA need to follow soon after I receive their rejection, or can I wait 3/4/5 weeks until I get home?

Seems I did. Sorry about that.
As usual mobilejunkie knows what he's talking about!

urban469

pjmony wrote: »

Seems I did. Sorry about that.
As usual mobilejunkie knows what he's talking about!

No problem - thanks PJ and Mobilejunkie for your replies.

Doc_N

mobilejunkie wrote: »

Ofcom's sole purpose is to look as if they're doing something to justify their own salaries. Like nearly all regulators, they are totally ineffective, disinterested and a decoy to prevent proper action. It is also the case that when a regulator DOES actually do something it usually makes things worse, not better - because by the time it does act the problem has got out of control and it uses a sledgehammer.

If E2Save choose your claim to stuff at random there's only one response they understand - and that is well documented on here over a long period.

Still worth a complaint to Ofcom, on top of any other action you might want to take:
Complainant: Ofcom own-initiative investigation.
Complaint against: Phones 4U Group Limited (“Phones 4U”)
Case opened: 13 May 2008
Issue: Whether Phones 4U has breached any relevant consumer protection legislation.
Relevant instrument: Part 8 of the Enterprise Act 2002
Ofcom has opened this investigation following receipt of a large number of complaints from consumers, to both Consumer Direct and Ofcom’s Advisory Team, concerning a range of issues, including mis-selling, by Phones 4U, an independent mobile phone retailer.
Ofcom’s investigation will consider whether Phones 4U has engaged in conduct which infringes any relevant law and harms the collective interests of consumers.
Case Leader: Miriam Martin (020 7783 4517 e-mail: [EMAIL="miriam.martin@ofcom.org.uk"] miriam.martin@ofcom.org.uk[/EMAIL])
Case Reference: CW/00985/04/08



This will not be cheap for Phones 4U.

skyjumper

tried browsing before posting this.

Does E2save accept any other form of bills( printed out from the website or print out from a O2 shop) than the original ones sent by O2. In my case O2 has not sent me the last 2 months Bills, have been on the phone for the past 3 weeks with no luck. Every time i get to speak to someone in the cutomer care, they will ASSURE me that the bills will be with me in 3-5 working days.

any suggestions, thanks in advance

KettleFish_2

skyjumper wrote: »

tried browsing before posting this.

Does E2save accept any other form of bills( printed out from the website or print out from a O2 shop) than the original ones sent by O2. In my case O2 has not sent me the last 2 months Bills, have been on the phone for the past 3 weeks with no luck. Every time i get to speak to someone in the cutomer care, they will ASSURE me that the bills will be with me in 3-5 working days.

any suggestions, thanks in advance

In the majority of cases, print out and photocopies are fine. (Price-match deals are the exception).

Quentin

Originally Posted by e2cs
We are more than happy to investigate any issues or help with any queries, cashback related or otherwise, that have been raised on this forum.

A couple of questions from posts regularly made in these threads:

1) Why do e2save force their customers into legal action to get their cashback?

2) And why do their solicitors enter the generic defence against any court action that the cpw group deny owing the customer anything at all when at the same time as this you are entering into negotiations with the customer to settle out of court?

mobilejunkie

I'd also like to know why they:-

3) simply ignore the actual t&c people sign up to at the point of order and attempt to replace them with contradictory ones immediately afterwards, and

4) why they not only put entirely WRONG claim dates on individual accounts more often than not, but change them at various points during a contract and usually still without any consistency with the legal t&c at the point of sale!

KettleFish_2

e2cs wrote: »

within 72 working hours.

72 working hours? Doesn't that equate to between 9 and 11 days?