e2save problem (merged threads)

Doc_N

Here's a posting I've just lifted from HUKD - might be useful for some, in that it contains the actual T&C (or appears to):

Some info I hope is accurate and might be useful for some:

from the Terms and Conditions I saved when making this order:

:
Cashback Claim Process:
A credit of £111.00 will be raised automatically by cheque within 2 months if you do not cancel your contract. To gain the remainder of your cashback, you will need to claim for each instalment.

Instalment 1 - You will need to claim 6 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)

i.e. if you purchased on the 1st of January 2007, you need to send in the bill that is dated around the 1st July 2007, and you will have until the 30th July 2007 to do so. This is 180 days (6 months) after connection.

Instalment 2 - You will need to claim 8 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)

Instalment 3 - You will need to claim 10 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)

Instalment 4 - You will need to claim 12 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)

Please note: the above calculations are based on the basic line rental of the tariff and do not include itemised billing.

Please note: You will be required to send your bills within defined date ranges based on the date your handset was connected and despatched. When you place a successful order these dates will be detailed in ‘your account’ linked on our website..

Now everyone who took this out should of recieved their £111 cheque by now, mine arrived in August, albeit 3months after the Terms and Conditions originally promised, breaking the T&C's with E2Save, but considering all they did was resale an O2 Tariff, chasing it up and/or cancelling the mobile contract would of been a nightmare.

So... according to the details of "Instalment 1" and anyone who took this deal out in the last 10days or so of March/early April will need to send in the bill that comes closest to being dated in late September/Early October.

If you check your paperwork/email history you should have the e2save order number which you can enter here:

http://www.mycashbackclaim.co.uk/ > E2Save

If you need them, the cashback claim vouchers:
https://www.secure-mobiles.com/files...orm_Jan_08.pdf

And it gives you specific details on your claim and deal with dates, but confirm these dates with the T&C's for yourself.

The 1st claim for those who ordered in late march will have late September until Late October to send in their 1st claim for example.

As for the voucher details you fill in by hand:

Transaction number: I believe this to the 9digit number on the E2Save Sales Invoice and the larger A4 CPWesque dot matrix print outs

Cashback Claimed: "£62.25" on this deal...

Mobile Number: The number supplied or the one you PAC'd into O2 on this deal/tariff/account



It implies they want the original bill for each claim, I suggest you make a photocopy of the bill and if you can bothered to take a photo of the entire set of papers before sending it via Royal Mail Recorded/Special Delivery.



Hopefully that covers everything people will be needing once they start getting their September bill, feel free to correct anything I've said and add more info

mobilejunkie

Although wishing to be helpful you may well confuse things. I can only repeat (for example) - dates on individual accounts are wrong more often than they are right and usually totally misleading. They also very rarely bear ANY relation to the legal t&c, so pointing people to them is a huge miservice. In addition, in April the t&c changed significantly so second -guessing is never any substitute for copying, printing and following the legal t&c at the point of sale - which are usually no-where to be found later and completely different to all others they offer. I have now been warning people of all these things for well over a year so anyone not following the groundrules can expect confusing and conflicting advice from all directions. All I can say is that it's your money, so you must take responsibilty and know exactly what you are doing before you embark on it - or make your best guess later!

Although the t&c you have supplied were from the point of sale for your contract, every contract needs people to do what you have done (i.e. copy, print, keep, follow and use those particular to that contract) - then they should have a clearer knowledge of their fall-back position and be able to enforce it, as is becoming increasingly necessary with this now completely dishonest dealer.

wakeupalarm

Do we need to send original bills, for the 31st march offer, I thought originals were only required for price match deals?

mobilejunkie

Another ambiguity designed by them. The t&c don't say you have to send originals, they are telling people now who (even on so-called price-match t&c) sue they no longer need to send originals AND the website t&c say you don't. If you don't need the original, copy it, copy it again WITH the claim form and envelope etc and send then it. Otherwise you could risk sending the copy and sue on the basis that the website states you don't need to send the original and there's nothing in the legal t&c to suggest it is required (plus the so-called code of practice etc). However, stupid and dishonest as they are, I doubt they'd now try it on for sending a copy.

urban469

The T&Cs which I printed at the time of purchase a year ago differ from the ones which were sent to me with my purchase.

If I take this to court - what is to stop me choosing which set of T&Cs I submit to the court?

mobilejunkie

That may depend on the judge. However, I would think that if E2Save have given you a specific set of t&c at any stage then it would be unreasonable not to rely on them - even if they conflict with others you've got from different times. The game is to avoid having to bother with suing; but since it's a game the company is increasingly keen to play (albeit without staying the course) it's better if you can cover all t&c and show them up for the fools and liars they are if needbe. Ultimately, the t&c at the point of sale should always be your rock. Comply with those and there's no real argument (except E2Save's fruitless noises to those not gullible to dribble).

I would add that for at least the last 15 months it has been the norm for this company to offer one set of t&c, send out different ones and then to proceed to ignore both. Dates come and go on the on-line accounts and are wrong most of the time too. Would be interesting to see someone sue for following the account dates when they are plainly wrong and being denied as a result, but E2Save have more time to play those games than I. Mind you, for years E2Save gave out conflicting and ambiguous cashback claim information. It's just the it used to be incompetence, now it's complete dishonesty combined with utter stupidity.

leegate

Quentin wrote: »

There is no problem in cashing cheques so long as they haven't been sent with any strings like "this payment is in full and final settlement of court case no:xxxxxx"

A bit of advice please if I may.

I have received such a cheque from e2save and Judgement registration letter from hmcs this week. what sort of actions should I take? should I return the Judgement registration letter to hmcs afte bank the cheque? Many thanks

urban469

This has been covered many times.

If you have already paid the MoneyClaim fees, and your cheque does NOT include compensation for those fees you have two options.

First (and easiest), return the cheque explaining why.

Second, cash the cheque and write a letter to them explaining that you are proceeding with the claim until you receive FULL compensation (i.e. including legal fees). BUT you must NOT do this if their letter to you uses the phrase "full and final settlement".

Quentin

leegate wrote: »

should I return the Judgement registration letter to hmcs afte bank the cheque? Many thanks

Can you explain what you mean by "Judgement registration letter"? (Have you won judgement?).

When you say you have received "such a cheque", does it have strings attached?

If the cheque has no strings attached, then you can safely bank it now - and sort out the balance owing later.

(You should only return a cheque if it has strings attached that you don't want to accept.)

leegate

Hello, it is form N244, headed as "Registry of Judegment, Orders and Fines" , to be submitted with fee of £40.

the cheque is for the full amount that I've claimed. it has wording of "full and final settlement and the judgement in default" together with a proforma letter to be returned to e2save.

many thanks for your replies.