e2save problem (merged threads)

Quentin

If they have sent you a cheque in full settlement of the amount you claimed, then bank it, make sure it clears, then send them the receipt back.

No need to return the form (or send in the £40), as they have settled with you out of court.

urban469

If they refuse to honour my claim, how quickly should I get my LBA to them? (I'm going to be away from home for a few weeks.)

Thanks all.

pjmony

Send the LBA sooner rather than later. I'm not aware of any clocks that start
ticking until you raise the MCOL. The LBA is pretty much a formality.
e2save, almost certainly, wont settle as a result of the LBA although they should
reply to it, by letter, saying (why) they wont.

Once you've done that you can start the MCOL. That's when you have
to do certain parts within various timescales.

Daneel

My first 4 claims on last year's contract went through without a problem but e2save haven't paid out on the last one. I complied with the conditions but the last bill I sent in, which was sent to me within the appropriate 30 day window, was a partial refund for the period after I canceled the contract. I would guess this is why they didn't pay out.

Anyway, I sent them the original bill and don't have a copy. Usually I would send in a print of a download from my orange account, but Orange very helpfully disabled my account as soon as they send out the final bill so I didn't get a chance to download it.

My query is, if it gets to court, am I stuffed because I don't have a copy of the final bill I sent in? Is there any way around this?

TREVORCOLMAN

Give them a number of days to reply to the LBA. This number should suit you. State this in the letter. IE If you are away for 14 days then give them 14 days from the date of the letter to reply or you will take legal action.

This then means you can take out the MCOL on your return.

BTW I have sent 7 LBA and have never had a reply to one yet.

TREVORCOLMAN

My answer above was to Urban.

TREVORCOLMAN

Oh err you are the one E2save have selected to help this year!

:j

mobilejunkie

No, think I recall another one minute wonder of assistance to a "lucky" punter about 6 months ago. Of course, offering to help doesn't mean they actually got any!! Personally, I stopped trying to reason with the people offering "help" over a year ago. Once they have selected a contract to mess around with it's best to go to the place that actually DOES help - the court.

Very intersesting - the offer to clarify claim dates. Maybe they should actually stop giving people completely wrong ones on individual accounts and actually bother with those in legal t&c. Maybe you're right; their solicitors' smiles must be getting too broad and the effectiveness of this place (and the results of their activities in the last 15 months) are finally worrying them. Can't help that their share price has dropped 10% in the last two days and they've been chucked out of the ftse 100 index. Took many years to get into it but just a few months to destroy all that good work. Maybe the IIC has had their day.

I do know of another reason they may suddenly be extremely anxious to APPEAR to be helpful and reasonable; but I will keep that one to myself.

TREVORCOLMAN

Yep maybe they think the offer to help will fool others to buy from them. Will be interested to hear how "helpfull"they are. They have still not written to me from over 2 years ago when they screwed up 6 accounts with someone else's name, which meant my cashback cheques were arriing addressed to my address but someone else's name. They totally igonored my many attempts to get them to sort it out. I had to take them to Court for those 6 accounts. They tried all sorts of different tactics from just lying bysaying they did not owe me the money to getting Solictors involved for others. I did get my money in the end by carrying on with my threat of taking them to Court. I had to be VERY persistent. I can imagine others becoming frustrated and giving up.

mobilejunkie

Not sure they ever go to court. Would be extremely embarrassing to see any judge presented with their ludicrously misleading and incorrect cashback information and how they totally ignore the legal t&c - especially under the total and utter lie of their "price-match" terminology. They actually STILL tell people in writing that they brought those t&c so they could MATCH offers from the rival they actually stole them from. In fact, the ONLY reason they copied them (without actually bothering to read and certainly without following or even understanding them!) was to stop many more people having successful cashback claims.

No getting away from it, they are basically incompetent liars nowadays. I would definitely steer people to Phones4u - they are the complete opposite. I can't praise them highly enough - 18 months ago I had little experience of them and generally the feedback was as cpw's is now. Apart from anything else, cpw's deals nowadays are rubbish. Perhaps in 18 months's time they will be forced (can't see them doing it voluntarily) to treat customers fairly, stop trying to purposefully mislead them and actually avoid being sued! Maybe they work on that old saying - all publicity is good publicity - in which case I trust they are suitably wrong!

Hopefully they will go to court - will be good to see the judge's reaction to their pathetic twists and turns.