e2save problem (merged threads)

nick1234

this is a nightmare, everyone in this thread is saying e2save are a bad company, but having read comments on most other threads, ppl portray them as the best cashback company...i now dont know what to do!

sle_3

received my phone in mid june......sent off my 4th bill (July, August, September, October)which was October and was told my 4th bill should have been September so they refused to give me my cheque back........Rubbish, would never ever recommend....STAY AWAY..

dandare

some folks may already know about this but once youve received your phone you can still log on to your account with e2save using the order ref no. and email address, from there it gives you a breakdown of the offer and which bills to send in.
hope this helps.

nick1234

dandare wrote:

some folks may already know about this but once youve received your phone you can still log on to your account with e2save using the order ref no. and email address, from there it gives you a breakdown of the offer and which bills to send in.
hope this helps.

so you send in the 3rd bill you get and this is the 4th one they ask for?

Also have they payed your cashbacks on time?

jertzy

jertzy wrote:

I sent a duplicate request by Special Delivery & that has been tracked as delivered and I have received a text confirmation. For £4.10 I suppose its peace of mind and better than me losing £80 cashback!

Received my cheque today - thought i'd post to show that sometimes it does work out ok in the end.....

dandare

im now on my 2nd contract the 1st went fine, hopefully the same this run!!
well i went onto e2save site logged in to my account and it gave me a breakdown of how ill be paid and what i need to send and when. worked last time hopefully the same this time.
i think most companies sendout a bill straight away even though you may not have been connected for a full month, usually within a week, some companies call that your 1st bill so your 4th actually comes when youve been connected for 3 full months, i think it may be used like this to catch punters out. not entirely certain about that but hopefully someone with more know how will let you know.
but try the e2save login, all you need is the email address you used and the order ref. no once logged in go to offer. you should see the breakdown of your deal.
dan

quoia

sle wrote:

received my phone in mid june......sent off my 4th bill (July, August, September, October)which was October and was told my 4th bill should have been September so they refused to give me my cheque back........Rubbish, would never ever recommend....STAY AWAY..

With your phone contract/invoice would have been a breakdown chart of exactly which bill you would need to send in.
Mine was ordered in July - the paperwork sent said 4th bill is OCTOBER - sent it in and they paid immediately.

A phone ordered in June needed the September bill sending in - the paperwork is clear enough ! (and yes if you look you will have had a JUNE bill from Orange or whoever)

goldmercury

just placed an order whith these them k800i 8 months line rental at £1.99
went through quidco for £36 cash back.

Anyway how long does the order usually take to process. It was ordered at 8am yesterday morning and still awaiting processing.

Also does anyonehave experience of clearance phones from e2save? I have a refurb k750i from onestopphone shop which was great unbranded to.

HelenK6

Thinking about ordering a phone from e2save, only want the contract for the first 12 months, to get best deal out of offer, when do I cancel the contract? When my 12 months is up, when I've sent off the bill, when I received the cash back?

nick1234

hi iv just ordered a phone this morning from them and so far am waiting for a email confirmation which should have been recieved straight away and cant access their portal.. fingers crossed!

to cancel your contract you have to let your network provider know and e2save know about 30 days before.