e2save problem (merged threads)

payless

No sign of a repalcement , and looking at my online banking - seems the 1 I banked has been returned !

radsey2002_2

i sent my cheque back offer the day i recieved my 4th bill got a letter 30 days later to say it hadnt arrived in time i checked with royal mail and it had been signed for 5 days after posting it. turned out i had to send the 3rd bill and not the 4th one like they asked for so now i cant get my cheque back when i asked to speak to a manager i was told i couldnt, so i asked if the manager could phone me back they said no so i asked for the complaints procedure he said he didnt have the address so i asked for his name and extension number and he said he didnt have to give it me! nice customer service this team have very helpful!!! probably the worst company i have ever had the pleasure of dealing with!

dollywops

I have just spoken with an e2save cs person. She has advised that within the next 5 working days I will receive a letter telling me which cheque can be banked. Let's just wait and see!

jadejie

radsey2002 wrote:

i sent my cheque back offer the day i recieved my 4th bill got a letter 30 days later to say it hadnt arrived in time i checked with royal mail and it had been signed for 5 days after posting it. turned out i had to send the 3rd bill and not the 4th one like they asked for so now i cant get my cheque back when i asked to speak to a manager i was told i couldnt, so i asked if the manager could phone me back they said no so i asked for the complaints procedure he said he didnt have the address so i asked for his name and extension number and he said he didnt have to give it me! nice customer service this team have very helpful!!! probably the worst company i have ever had the pleasure of dealing with!

write/ring the customer relation, and state the time and date,they'll be able to tell who you have spoke to....

halil

sent my 2nd cashback form to the dunstable address (recorded) on friday and got a text today .

robertsweep

Just received my first cashback cheque - I sent the claim special delivery rather than recorded as royal mail will reimburse you if the claim gets "lost". Costs 4.10, but after reading other's experiences thought it would be worth it.

ofy

I've had them mess up......


But in my favour.

RM messed up delivery and lost the signiture/didn't get it......:mad:

So I sat and waited,,,,,]]Then I got a £99 cheque from e2s and a nice £99 cheque from carphone warehouse for the same acount.


:beer:

Can't wait for my next one.:T

Sybarite

I thought I'd been lucky just like you, but E2Save/CPW have cancelled the 2nd cheque, much to my annoyance.

Strangely they seem quite efficient at doing this.

ofy

Well one of them's cleared anyway, I'll see what happens to the next one.
One was from CPW and one from E2S

Daneel

Is there an email address for e2save any more? From reading this thread calling them seems to be a nightmare. I've moved house since I took out a contract with them and need to change the address they hold so the cheque comes to the right place.

I've heard that they will send the cheque to the address on the phone bill but I'd rather be safe than sorry!