e2save problem (merged threads)

ellasquiglz

My experiences with e2save have been for the most part good. I have had 2 contracts through them now and have received all cash back to date. However during my first contract they were really slow with returning the money and i had to hassle them for the first 2 installments. My second contract has been much better with no need to hassle them, it seems they have got their act together a bit! or perhaps I have just been lucky this time!

I do believe that every large company in every sector will majorly screw some people over, and i know I've had my fair share of that!

I think it is extremely important to know the terms and conditions and to meet your part of that. If you breech the terms and conditions you only have yourself to blame, (obviously excluding occassions where the company is at fault for this i.e. not informing you of address changes etc etc) and you give the company ammunition and reason to refuse your claim.

So due to my experiences i would definitley go back with e2save, but i've been looking into other mobile phone companies offering similar or better deals, and i'm stuck with the same questions as when i first used e2save!

Do i stick with what i know or start something new?! I can't decide!

Aiadi

ellasquiglz wrote:

My experiences with e2save have been for the most part good...
However during my first contract they were really slow with returning the money and i had to hassle them for the first 2 installments.

Welcome to the forums. It really amazes me how consumers continue to take the battering from these day-time thieves and still claim that "their experience have been for the most part good."
Have we reached such level of tolerance to this awful behaviour that "slow (TWICE)" performance and "having to hassle them (TWICE)" to get your rights is now considered to be generally good? It is really sad that you are also thinking of trying them again and again and pay them your hard-earned cash.

It is also astonishing how some people are now providing excuses for this companies and blaming us for their breach of their T&Cs. Wake up customers and keep taking your business & money away from these sharks until they learn to hold true to their word and offer you satisfaction.

Is the parent company of e2save not the same one that is full of its own problems with CS and is it not the same one responsible for the greatest Land-line & later BB fiascos off all time?

foxyuk

mine was sent special delivery to wednesbury address and it shows delivered from wolverhampton address on 7/10/2006.............. so there must be still signing

the_tired_one

Recvd my 4th cheque from e2save in 2 days. Cannot grumble at the speed with which they processed my latest batch:)

olly300

While OFCOM the regulator for these companies can't investigate consumer complaints like these unless they are an open breach of their rules if lots of people complete the survey at

http://www.ofcom.org.uk/complain/mobile/customer/unhelpful/

then the company concern will be investigated if there are a flood of complaints. So even if your dispute was resolved if it has taken two letters and lots of time on the phone put complete the survey.

I've had to complain about a serious breach of OFCOMs rules by a telecommunications company and they got the dispute resolved in a week. I was fighting for 2 months via phone and letter to be heard and got nowhere as soon as OFCOM got involved the complaint was resolved.

dandare

well i have now received my final cashback from e2save all were paid without the need to chase them up, received texts to confirm my claim had arrived/processed. so im happy with them on that.
also i had ordered a new package for another no: but i messed up the porting. they took return of the phone, cancel the contract no probs . it did cost me the part month of the contract £6 ish, but it was my mistake so i can't grumble.
as for being daylight rip offs, well i think the companies involved do their best to make it awkward, but the deals work out more or less the same if you didn't get your cashback against taking a non cashback deal. so i guess it just comes down whether you can be bothered with sending off 4/5 letters and waiting for the cheques to arrive, and any dealings you may have with customer service. but im sure there are folk who haven't taken the cashback offer, went direct and still have problems with CS.
i was maybe luckly and it is only my experiences,but it was a case of send off the details, get a cheque. ive read of some horror stories from pretty much all of the companies recommeded on this site.
but i think ill be taking another crossing my fingers and making sure i know exactly what they want from the T&Cs.

Saeed

Royal Mail are a bag of SH!TE. They have lost 3 of my recorded letters to CPW. On top of that when claiming compensation they had the cheek of asking ME to write to CPW and ask them to confirm in writing that they had not reecieved my cashback claims or they would not compensate me. The sooner RM is broken up to allow competition the better.

rivergold

Saeed wrote:

Royal Mail are a bag of SH!TE. They have lost 3 of my recorded letters to CPW. On top of that when claiming compensation they had the cheek of asking ME to write to CPW and ask them to confirm in writing that they had not reecieved my cashback claims or they would not compensate me. The sooner RM is broken up to allow competition the better.

I sent two claims, one by recorded delivery to the old e2save address, and one by special delivery to the new address. A day before my deadline, I received two text messages from e2save confirming receipt. Phew!

However, both of these items are telling me to "come back later" on the royal mail website despite being sent over a week ago. I am particularly angered that having paid a non-trivial amount for special delivery (more than ten times a normal stamp) Royal Mail are not actually tracking it as they promise.

Is there any action I can take against the fraudsters (selling trackable services they have no intention of providing) at the Royal Mail? I completely agree that they should be broken up, I have made the comment before that such breakups usually are accompanied with a big toothy watchdog to slap privatised companies around a bit when they misbehave.

Bear in mind that e2save have in the past denied sending acknowledgement-of-receipt text messages and I may yet need proof of delivery!

scanner_2

For the past few months people have been reporting problems with royal mail recorded deliveries to both CPW and E2save (cashback claims). It seems that the royal mail delivery man just dump the recorded letters and dont get the signtures.

Does anyone know if that problem has been resolved yet?

rivergold

scanner wrote:

For the past few months people have been reporting problems with royal mail recorded deliveries to both CPW and E2save (cashback claims). It seems that the royal mail delivery man just dump the recorded letters and dont get the signtures.

Does anyone know if that problem has been resolved yet?

Apologies but thought it easiest to cut/paste from a message I posted a few hours ago.

I sent two claims, one by recorded delivery to the old e2save address, and one by special delivery to the new address. e2save have confirmed receipt of these.

However, both of these items are telling me to "come back later" on the royal mail website despite being sent over a week ago. I am particularly angered that having paid a non-trivial amount for special delivery (more than ten times a normal stamp) Royal Mail are not actually tracking it as they promise.

Is there any action that can be taken against the fraudsters (selling trackable services they have no intention of providing) at the Royal Mail? I completely agree that they should be broken up, I have made the comment before that such breakups usually are accompanied with a big toothy watchdog to slap privatised companies around a bit when they misbehave.