e2save problem (merged threads)

jonnyb

amz84uk wrote: »

Any chance of sharing the email add with us? I had the email from Sue, and someone else on here was contacted by Emma.

Both of them have ignored my emails since the cheque failed to show up within their stated 7-10 day period (It has been about 21 days now).

Definately ask for the full whack Jonny. Good luck, and will keep you posted on how I get on with my claim (currently waiting for the Court Hearing date - i think)

Our email was from Emma Holloway; says she is an administrator. Quoted a contact number of 01509 615474 but it always seems engaged.

She came back to us today and offered to pay the full amount of the cashback claim, plus the court costs, but of course no admission of liability.

amz84uk

jonnyb wrote: »

Our email was from Emma Holloway; says she is an administrator. Quoted a contact number of 01509 615474 but it always seems engaged.

She came back to us today and offered to pay the full amount of the cashback claim, plus the court costs, but of course no admission of liability.

Let me guess, "WITHOUT PREJUDICE" was written on the email aswell?

It seems to be Emma and Sue who are trying to fend off the court claims making false promises which e2save are failing to deliver. I was emailed on 16 May 08 that I would receive the cheque within 7-10 days, and no sign of it. Emailed them several times - all being ignored.

Off to the courts...!!!
(I actually fancy my chances seeing them in court to teach them a lesson)

Helix

After reading this thread I thought I was going to have to get ready to write a letter to e2save and possibly take them to the small claims court. I was pleasantly surprised today when my auto cash back arrived well within the 60 day timescale.

jonnyb

I've just sent them an email with the txt below :

Emma, have just read the below text (copied from moneysaving expert.com). It does not fill me with confidence. Can you tell me how long we should expect to wait for our cheque, once we have sent the name change document ?

"Let me guess, "WITHOUT PREJUDICE" was written on the email aswell?

It seems to be Emma and Sue who are trying to fend off the court claims making false promises which e2save are failing to deliver. I was emailed on 16 May 08 that I would receive the cheque within 7-10 days, and no sign of it. Emailed them several times - all being ignored."

Quentin, can I ask what the next stage is if they don't send the cheque ? I have not yet gone back to the mcol website to check next stages.

Quentin

It is because their settlements are always without prejudice that it is best that once you have accepted the deal, you have no further contact with them and you rigidly stick to the calendar and confirmed the final date by which the cheque will arrive, and as soon as the promised pay day has passed you just continue with the Claim, so that you don't miss any court deadlines for returning forms, and thus lose by default.

No-one has ever ended up in court, and the cheque does seem to turn up eventually, once they've accepted you won't blink.

Quentin

jonnyb wrote: »

Quentin, can I ask what the next stage is if they don't send the cheque ?

As already posted, it seems you need to expect the cheque not to turn up as agreed.

Not to worry - don't waste time sending more e-mails (they either ignore them or send another "please allow a further 5 days" reply).

The next MCOL stage depends how far down the route you have got:

If you are able to, of course ask for judgement, with "immediate" payment.

If they have acknowledged the summons await their defence coming from your local Court (once a defence is submitted, then the case is removed from the MCOL system and passed to your local Court).

If they have submitted their defence, and you have been sent an allocation questionnaire, then return it to the Court.

Keep on with the Claim right up to getting their cheque and having it cleared before letting it rest.

They do send the cheque eventually, but presumably would be happy if you allowed your claim to lapse by not returning court forms by their due date, and as they don't use "without prejudice" just for fun, would delight in deciding to exercise their right by deciding to withdraw their offer if they saw your court action ended before getting the money to you.

(This would mean the loss of your court fees, and having to start from scratch again.)

sousou_2

CASHBACK CLAIMED TOO EARLY?! WHAT TO DO NOW?

Hi, I am soooo angry, imagine, I have just claimed cashback the first time, I have sent my 3. bill as I was told. I sent it quickly so I wouldn`t be late. I sent it by recorded delivery, but I couldn`t find it, so when I phoned 2 months later they said they couldn`t see anything. Today I called again, (I have found my delivery slip) and surprise surprise, they said they had received it, but unfortunately TOO EARLY (7 days early) and then I should have waited until after my 3 months passed after the contract began.... so why didn`t they advise me to resend it, or waited and processed it later.... IS THERE ANYTHING I CAN DO? ANY IDEA?
I would appreciate any help, thank you.

mobilejunkie

Had you done your research you would know that all the dates and information they provide are invariably WRONG. Assuming your claim was early (and it does sound like it) your only chance would be to sue and hope they pay. However, you won't have followed the leagl t&c you signed up for so you're probably stuffed. Others take note; if you don't do your research and follow the groundrules you WILL end up in this situation.

lazza_w

Do the terms specify the 3rd bill or a certain time after the contract was taken out.

If you've got papaerwork that tells you to send in bill no3 without specifying a date then you may have grounds to take them to court. I've just done the same thing for a diffrent reason (sent terms specifying that a copy of the bill was required when the website said an original bill) and was offered an out of court settlement without prejudice.

I was advised by a solicitor that a company like this are really unlikley to let a case go to court as the legal costs will greatly exceed the claim cost, so will almost always settle out of court.

As long as you've got decent proof that you did what was suggested you can start a court claim (claims less than £500 cost £35). Send them an LBA then submit a county court claim if you want to persue it. Look at moneyclaim.gov to find out how to do it

sammy49

It's not all doom and gloom with e2save.
I have two price match cash back offers with them, and I have to be honest and say I have not had a problem with any of them. I did my homework first. I read and saved everything they sent me, wrote in the diary the dates of each claim, and we have both received our third cashback cheques within 14 days of sending them in.
This has been so much easier than the last deal we had with Mobile Rainbow, they were just a bunch of clowns,( though we did get all our money back via MCOL !)
As previously mentioned, do your homework first. Read all the Terms and Conditions, then read them again.I think 95% of the failed claims are caused by people rushing in to these cash back deals without reading the T&Cs thoroughly.