e2save problem (merged threads)

RabbitMad

Right, my auto cashback is now late. How long do people recommend I give e2save before wacking in my LBA, and then how long before court action.

14/14
7/14
14/7
something else?

I've seen suggestions of 28 days on this thread but I thought somebody suggested that was too generous.

nicole136

Its a decision you have to make, personally i would give them 7 days over the cut off period, send in the LBA giving them a further 7 days before i commenced MCOL. there is no right or wrong answer, if they have broken the terms and conditions you can do it immediately some may not want to give them any leeway, would they give you leeway?

elevonic_2

What is an LBA?

RabbitMad

letter before action

elevonic_2

RabbitMad wrote: »

letter before action

Ahh, thanks for that. A letter detailing a plan of possible legal action?

MOLLYBRUSH

Well I decided to give them a bit of leeway and rang them to ask where my AUTOMATIC cash back was. I was told my cheque would be out within a month and fully expected to not receive it, but amazingly it turned up a few days ago, well within the time. Depends how much time you have got I suppose - I don't have much and didn't want to get involved in anything time-consuming if I could get them to simply send me a cheque which thankfully they did.

aamir03

Both me & my wife received our 1st cashback cheques today for contracts taken out in Nov 2007 under price-match. We sent the claims in early April to the Crewe address on the original cashback vouchers, but these were redirected to Loughborough when i checked on-line with Royal Mail. However cheques were sent promptly and within the timeframe, so we can't fault them this time or on the previous occassions we have used them also.

darren72

Received my 3rd claim (from Price Match offer) today - No problems at all. Received within 14 days of sending in the claim.

stopovercharging

MOLLYBRUSH wrote: »

Well I decided to give them a bit of leeway and rang them to ask where my AUTOMATIC cash back was. I was told my cheque would be out within a month and fully expected to not receive it, but amazingly it turned up a few days ago, well within the time. Depends how much time you have got I suppose - I don't have much and didn't want to get involved in anything time-consuming if I could get them to simply send me a cheque which thankfully they did.

Does this mean you HAVE TO ring them in order to receive your "auto" Cashback? My auto cashback has been late for over 20 days, and I am afraid that I won't be that lucky to get through their phone lines. So should I try LBA just for my auto cashback? Can anyone help?

madkitty

2nd claim received perfectly for me - did send special delivery though after the first fiasco