e2save problem (merged threads)

jazzyjeff12

I ordered a clearance d900 this morning then went of to uni safe in the knowledge i would have a new phone soon. I came back to find this email in the inbox which is most perplexing. I looked on the website and it says

"The current status of your order is Order Cancelled.
Your order has been cancelled down."

Dear Mr *************

Further to our recent correspondence this is to...
confirm that we have now cancelled the following order from you:

-------------------------------------------------------------

Package 1
Samsung D900 Clearance - FREE
Canary £30 @ £30.00 / month
9 Months FREE - FREE Credited by redemption.
3mths FREE Insurance (£5.99 pm thereafter, can be cancelled) - FREE

-------------------------------------------------------------

Your Unique Order Reference Number is Your Unique Order Reference Number is ********
Your order has been cancelled today as this is a duplicate order.

Should you wish to re-apply then please re-submit your order or call our sales team on 0845 402 0488

Thank you for your interest.

I dont quite know what is happening because this my first contract phone and i dont actually know whether it was a fault at my end or e2save being a problem and not wanting to give me a phone.
could somebody with some knowledge in this matter explain to me whats happening?
Thanks

p1an0player

It does say it's a duplicate order, might you have clicked "buy" twice?

MoneySavingSpender

I was seriously consdering getting a Virgin Contract with E2Save, but the hassle with cashbacks seems amazing compared to other companies, I;ve had great service from mobileshop.

I take it I should avoid e2save entirely then?

jazzyjeff12

That is true however now i just checked my emails and found that they are sending the phone via royal mail although on the e2save website it still says order cancelled. I have just emailed the websales (websales@e2save.com) and told them of the problem so now i have to wait. Or should i send the phone back straight away instead of being charged for a phone that has been supposedly cancelled.

Just got automated email telling me to ring them, this is getting to be a little problematic.

Does anyone know also what the opening times are so i can try and ring them sort this out?

Also does anyone know the specific terms of returning clearance items with e2save whether clearance phones also have the 7 day policy?

kowalski2

I bought my Sony Ericsson W810i handset from e2save at the end of August on a Virgin £30 contract (200 free minutes & 300 free text per month).

e2save offered 7-months free line rental (£70 after the 4th month, £70 after the 8th month, £70 after 12th month ... ie. £210) and I got £36.50 quidco cashback (the quidco part has tracked fine)


The phone arrived the next day Special Delivery... so far so good...


However my first Virgin bill was wrong. It was for an amount £4.85 in credit.

I thought things would have been sorted out by the second month's bill, but I received that yesterday, and there's no sign of the £30 monthly tariff... just a bill for £7.57 worth of calls and texts (well £12.42 minus the £4.85 credit on my bill)


It would appear that e2save or Virgin haven't started me on this £30/month contract yet and from the looks of it, I'm on no tariff at the moment!?

I'm already worried that e2save are going to screw me out of the £210 cashback. I phoned Virgin today to ask "what's going on?" and "why am I not being billed £30/month, but instead being charged for calls+texts -- which should be free".

I will wait to hear back from Virgin and then contact e2save (if I can get through)


The only reason I got this phone was because it works out at £9.48 per month after quidco cashback, and e2save chequeback... but already I'm thinking I won't see the cheques because of this initial !!!!-up

Can anyone offer some advice - or is anyone in the same situation?

Old_Gold

K was your quidco tracked or have you lost out on that aswell?

kowalski2

Old_Gold wrote:

K was your quidco tracked or have you lost out on that aswell?

the quidco part tracked ok

justlikeeeyore

Well after the dramas I had with recorded deliverys not being signed for I did lodge a complaint with RM but I got a letter this morning saying they are "looking into matters with a view to ensuring such items are dealt with correctly" and they enclosed 6 first class stamps to cover the cost of my fees. I think this is a disgrace really as it doesnt say they are admitting to a problem at all, I am worried I am going to have all the same trouble in December when I try to get my 2nd lot of cashback.

moneymanager1

Help I have not recieved the automatic chequeback which you are supposed to receive after 30 days from e2save and after numerous calls they have agreed to reissue this (still not received 4 months later). Gave misleading info by the customer services rep about which bill to send in they now have said this is the wrong one so i sent a complaint letter recorded delivery they have not acknowledged 3 weeks later!!!

After phoning again the customer services rep have stated that the complaints dept do not have a telephone number so I cant chase this up!! Ridiculous.

Anybody got any suggestions so far I am £110 out of pocket and counting....

ofy

Well a good start for me.

I got my auto cheque back on time.
I've sent my 4th bill but RM are showing not delivered.

I can claim up to £32.00 from rm for items lost after 15 days.

I reckon if I send 4 copies of bills and vouchers one may get signed for and I'm home and dry.

If not I'll claim 4x£32 which will match my cash back amount.
I'll tell them that the value of the item was a voucher worth £120 (which it is). If they complain they don't pay for items of value I'll tell them that the voucher allows me to claim the £120 but because of there lack of service it has cost me the £120.

Do you think this will work?