e2save problem (merged threads)

CharleneUK

Urgh, after saying I was impressed.... I received my text saying the cheque would be with me in 14 working days, well, that's passed now, and still no sign!

ultracheapskate

I recently took out a contract with e2save - 12 months free line rental on Orange Canary £30 (250 mins, 75 texts), and free Motorola SLVR.

Howevere I have had a few problems since receiving the phone:

1. I have not received any cashsback vouchers. The letter says I should have received some in my Welcome Pack, which is not the case. However my email order gave me a link to download the relevant vouchers (pdf). Is a printed version of the vouchers sufficient? I am a little apprehensive because I know other cashback companies have a zero tolerance policy when you lose the original coupons, so I found it strange that e2save offer them online.

2. My orange sim has not been registered and I cannot make any calls. I called Orange and they said my mobile number/sim has not been recognised and this is a fault on e2save's part. Apparently they haven't activated the line or something. I finally managed to get through to their customer services and they said it should be activated within 24 hours. However I still cannot use my sim!

Am I right in thinking that orange cannot bill me if e2save have not registered the sim (as they have none of my details)? Does that mean I effectively got the SLVR for free without having to worry about cashback? Or is something wrong and should I send my phone back to e2save?

Thanks in advance for your help...

pcstamp

I didnt receive any vouchers either and neither did a friend of mine, but was assured that downloading the vouchers from the web would be fine which I have since done.

Haven't put that to the test yet.

the_tired_one

ultracheapskate wrote:

I recently took out a contract with e2save - 12 months free line rental on Orange Canary £30 (250 mins, 75 texts), and free Motorola SLVR.

Howevere I have had a few problems since receiving the phone:

1. I have not received any cashsback vouchers. The letter says I should have received some in my Welcome Pack, which is not the case. However my email order gave me a link to download the relevant vouchers (pdf). Is a printed version of the vouchers sufficient? I am a little apprehensive because I know other cashback companies have a zero tolerance policy when you lose the original coupons, so I found it strange that e2save offer them online.

2. My orange sim has not been registered and I cannot make any calls. I called Orange and they said my mobile number/sim has not been recognised and this is a fault on e2save's part. Apparently they haven't activated the line or something. I finally managed to get through to their customer services and they said it should be activated within 24 hours. However I still cannot use my sim!

Am I right in thinking that orange cannot bill me if e2save have not registered the sim (as they have none of my details)? Does that mean I effectively got the SLVR for free without having to worry about cashback? Or is something wrong and should I send my phone back to e2save?

Thanks in advance for your help...

1. Downloadable vouchers are perfectly acceptable for e2save cashbacks - Ive used them and every claim has been honoured.

2.I'm not sure this answers your query, but I purchased a handset from e2save 9 months back on an Orange tarrif - Sim took its time to activate, but imagine my horror when I received a FINAL DEMAND off Orange for non-payment! Apparently, e2save had not passed my DD details on - effectively I had a phone & Sim despatched to me without them ever having my details!

It happens - but they catch up with you, so best to contact Orange and give them all your details.

netherside7

MORPH3US wrote:

I would be interested to hear if anyone has sent stuff recorded to e2save again since 17th July and it has / hasn't been signed for!!!

M

Sent two claims in since then (one in August one early last week) and still getting the 'come back later' message on the royal mail site.:rolleyes:

Mandles

CharleneUK wrote:

Urgh, after saying I was impressed.... I received my text saying the cheque would be with me in 14 working days, well, that's passed now, and still no sign!

The 14 days seems to be about a month at least in reality.

Saffie_2

I cannot believe what i've just read!!

I have just started a new contract with e2save thinking i was on to a winner, but now i'm terrified that i've made a big mistake!!

When i ordered my phone i actually ordered it from the Car Phone Warehouse Clearance site, but my paperwork says e2save and when i try to go back to the web site i used i keep getting redirected to e2save. Is this the same company that everyone is talking about?

Mandles

Saffie wrote:

I cannot believe what i've just read!!

I have just started a new contract with e2save thinking i was on to a winner, but now i'm terrified that i've made a big mistake!!

When i ordered my phone i actually ordered it from the Car Phone Warehouse Clearance site, but my paperwork says e2save and when i try to go back to the web site i used i keep getting redirected to e2save. Is this the same company that everyone is talking about?

Certainly sounds like it. I also bought from carphone warehouse and ended up with e2save, I think you get there in the end but its quite a large pain in the neck doing it and chasing them up is a pain too.

Saffie_2

Thanx.

Well i look forward to the challenge...

:doh:

Pwillo1

stevo84 wrote:

do you just attach a note or the voucher with the fax?

I just photocopied the voucher onto the claim letter that I faxed.