e2save problem (merged threads)

lowbrim

In my view send to the address via recorded delivery on your original t&c that way there is no argument if things go wrong. You will have a job in court proving that someone told you a different address. E2Save have obviously got a post re-direction in place so it will get to the correct place.

Gareth83

Gone through all my correspondence today with a fine tooth comb in preparation for my cashback claim as soon as my bill arrives over the next few days.

Can someone confirm that this is the correct process for the price match deals.....

£201 to £600 claims
Cash backs are claimed in five equal instalments.
Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e.
if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below
Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after connection.
Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after connection.
Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after connection.
Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after connection.
Porting (keeping your old number)
When making the first Instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.

My connection date was the 9/11/07 and the first bill is also dated 9/11/07 so what I need to send in is the following:

Claim One: Completed Claim Form 1 + Copy of First Bill + Original Bill 9/3/08

Claim Two: Completed Claim Form 2 + Original Bill 9/5/08

Claim Three: Completed Claim Form 3 + Original Bill 9/7/08

Claim Four: Completed Claim Form 4 + Original Bill 9/9/08

Claim Five: Completed Claim Form 5 + Original Bill 9/11/08

Send them all to the following address via Special Delivery combined with Consequential Loss no later than one calendar month of the appropriate bill date:

Cashback Claims Department
PO Box 337
Crewe
CW2 8WE

Anything else I've missed out???

SED_3

best to send directly to new address le11 as now the crew post is being redirected le11

mobilejunkie

Do that and you haven't followed the t&c. "Best" is to cover yourself so that you have AND can fall back on them. Of course, what do I know!!? Lol!

SED_3

mobilejunkie wrote: »

Do that and you haven't followed the t&c. "Best" is to cover yourself so that you have AND can fall back on them. Of course, what do I know!!? Lol!

bad advice...... its useless sending to the "dead" crewe addresess which (if it at all) would be redirected to le11 anyway- meaning more time constraints!

so i have just sent it directly le11

mobilejunkie

Afraid not. It gets recorded so that's all you need. Besides - it is being redirected. But I don't mind if people decide to send to Loughborough! I know where I'll be sending mine (last week's and next lot of deals excepted!).

Quentin

SED wrote: »

bad advice...... its useless sending to the "dead" crewe addresess which (if it at all) would be redirected to le11 anyway- meaning more time constraints!

so i have just sent it directly le11

No-one should follow this advice.

If you want your cashback, then send your cashback to the address they told you to when you first got the phone.

It doesn't matter that the office may have closed.

Send to the wrong address and you give them the opportunity they are looking for to close your (cashback) account.

Others have posted here to warn about this. This is what they told Vikktor:

All price match claims have to be sent to the Crewe address. Because of this your claim has been rejected.

Regretably the terms of the Price Match claim system has not been followed and as stated in the terms and conditions it means that all future claims are forfeit

mobilejunkie

I think that particular post referred to someone sending to Dunstable (where the very old contract claims went). I don't think it likely E2Save would take the same risk rejecting a price-match deal sent to the wrong Crewe or Loughborough address (partly because if people are really clued up they could PROVE they sometimes had conflicting address instructions within their on-line accounts, apart from whatever rubbish they got with the phones!). Nonetheless, Quentin is quite right and I have indicated what I will be doing!

SED_3

but i rang cs and they said......

"the new operations are now at le11"

i said "oh? but my terms/website says cw1?"

they said "ah yes sorry the were in progress of updating this"

i say "so do i need to send to le11 from now on?"

they said "yes!"


can someone call cs and ask the same q as where to send the claim?

see if they give same answer

Quentin

SED, different departments have different objectives.

You have spoken to someone trying to be helpful.

They cannot override the cashback ts and cs (and will probably be unaware of the significance of "helping" you).

Read all about the game that we have to play to get our cashback.

You must stick to the rules, or they win.

Speaking to someone on the phone and being told something won't stand up in court if you end up there feeling aggrieved because they have refused to pay you. And of course, the majority faced with a refusal to pay because the ts & cs have been broken would give in and shy away from legal action.

Just stick to what is in the written ts & cs.