AOL Broadband offers (merged threads)

Quark_GB

deanos wrote:

They sent me emails straight away to my AOL email address, you have to put them in the "save" folder otherwise i beleive they automatically delete after so long i think.

Red_Dave wrote:

It took me three requests despite the the guy stating that he was going to send the e-mail "straight away"!

I've recently phoned up to downgrade to silver (from the obligatory platinum during the trial month). Of course, I had an e-mail through to say that it was on 12 month contract, despite agreeing otherwise. So, another call, another confirmation that it was monthly (apparently their system only supports 12 months contracts, but notes are added to the account - here's hoping!). And of course a request for a confirmatory e-mail. As yet, nothing!

And what's more, three e-mails that I did receive in downgrading have now been deleted, and not by me (honest gov'!!!).

Thanks both for your answers.

After a lot of trying, I was eventually lucky in managing to negotiate (I thought).
An agreement for a good deal. (£9.99 on monthly terms with my own modem and
filters etc. for silver. Excluding the free month, which is fine by me).

But my problem is knowing, or establishing whether I Have in Fact got an
Agreement on the terms offered. I didn’t want connection as early as possible, as I
still have cancellation time left to pay on my existing BB connection.

Although I have given over my MAC for activation for a specific date and have
been given a specific date around a month after activation, for first payment due.

I also have sent at least 3 emails to the agent who I dealt with, having been
fortunate enough to obtain an email address.
Despite requesting a confirmation email in which I emphasised the need for it to
specify my payments and terms of contract (ie monthly).

The best substantiation that I was able to obtain of my agreement, was merely to
state. Extract Quote – “to confirm that the package you have signed up to is the
silver package..”

Eeek!! Alarm bells are now ringing. Been here before! (Not AOL).
Send another mail, again asking to specify subscription charges and terms.

Later. Envelope from AOL arrives in the post. Ah, thinks I, my agreement cfmn.
Open. Says Important Information About Your AOL Broadband Order. Turn over.

Arrrrgh! “Your subscription to your chosen AOL Broadband service is for a
minimum of 12 months.”!! “(iii) £14.99 per month for AOL Broadband Silver.”

Been here before as well! With disastrous results! Mis-sold. (Again Not AOL).

I get another email next day.
Doh! (Or ****? Blast? Options not on here please!) “Your MAC is not valid.”

Fink I’ll just go and bang me ead against the ….

Or. Perhaps. Would anyone happen to have a spare Morse code Sender?
Or Telegraph transmitter perchance?

I do realise that the aol BB Order Letter may be of a standard format?
Also that just possibly, after being connected to aol, it just May be possible to
view my account and online billing via so called ‘keywords’?

But then again, what might I find I’m committed to? And even if still in time to
exercise my cancellation rights. I will have by then, lost my current connectivity.
Along with any chance of taking any options on my package, such little as might
be available.

And I am now running out of time to cancel now if I can't confirm anything!

deanos

My welcome letter says im paying £15.99 a month for dial up but im on the £9.99 a month tarrif for broadband and thats all thats coming out of my bank acc.

I suggest you ring back and see what they have setup on there system, as for the mac not being valid i had the same letter ,AOL took down 1 digit wrong i rang back and gave them it again and they credited me a month free but made a mistake and added £60 which covers me for 6 months

Quark_GB

deanos wrote:

My welcome letter says im paying £15.99 a month for dial up but im on the £9.99 a month tarrif for broadband and thats all thats coming out of my bank acc.

I suggest you ring back and see what they have setup on there system, as for the mac not being valid i had the same letter ,AOL took down 1 digit wrong i rang back and gave them it again and they credited me a month free but made a mistake and added £60 which covers me for 6 months

Thanks.
I believe though, that you had said you managed to obtain a confirmation email of
your Agreement, verifying the £9.99 charge and terms etc that you agreed to.
Before you changed over your connection?
Which, if so, did give you some kind of protection along with reassurance?

I double checked the MAC.
The code digits were confirmed by AOL to be the same as supplied by me.
The MAC is confirmed to be valid by my ISP. But with the explanation that they
“use datastream form of broadband”. Whereas, “if the supplier that I am using
says it is Invalid. Then it is likely to be using an IP stream form of broadband”.

Which I am assuming for now, is what AOL use, until told differently. Or make
further enquiries.
Although I have to say the way this attempted changeover is proceeding.
That I am rapidly coming to the conclusion that it is more hassle than it is worth.
I have got 24/7 'free' phone calls on my current package.
(geo only of course, as are all/most other ISPs).

Which, also if changing, I will have to use multi phone options such as Primus
Option 2. Along with using override dial up code options like 18185 etc. also
using the Programmable dialler (avail on this site just under £20 for fully prog
with timer) I believe, last time I looked. All of which I have studied and am familiar.
And have had override dial up deals in use years ago. Names long since forgotten
LibertySurf/Tiscli; GoTalk etc.
And yes phone options could probably be cheaper than with an internet package.

Main problem is that to continue at a £5 discount on a monthly basis. Is that I
would have to phone in every month (or 2/3month as agreed) to extend.
And on the usual Grot 0870.
(No say no to options) to poor CS connection and availability.

Which as I am typing, it also occurs that if missing the appropriate date to phone
in for whatever reason. It will cost an extra fiver for the following month at the
very least.

Perhaps it could be easier and less trouble, not to bother with internet at all!
Or go and jump in the … Or whatever.

All of which I guess is not really relevant, (other than highlight problems involved
to consider)
to the issue in Question. Which is.

Why cant I get I an Agreement confirmation before I lose my connection?
Does everyone else manage to obtain one beforehand?

Or. Have Not been given one, nor able to obtain one. But had no problems anyway?
As an Agreement was given or available and kept to after connection was enabled?

meandu229

need advice, i ordered broadband on tuesday 7th november they said would arrive in 7-14 working days today i decided it had been long enough and wen onto the live help and spoke to someone who said my order had been stuck and needed to have a callback on monday, now being a student i really need the internet to access course materials and i think that this is not acceptable especially if they make me wait longer once they ring me. Do you guys think that i should be able to get some free months or anything like thisor have any of you been in a similar situation?
Any advice on what to say to them when they ring will be appreicated.
Thanks

deanos

I dont quite understand when you say 10-14 days to arrive do you mean the modem/router ?

If you have an old modem/router i would put your AOL login details in as your lone may be already active with broadband

Red_Dave

meandu229 wrote:

Do you guys think that i should be able to get some free months or anything like thisor have any of you been in a similar situation?

I'm not sure if you're in a very strong negotiating position! If this is a new broadband line then you'll be agreeing to a 12 month contract so it won't be that easy to move. On the plus side, although I have found their customer services to be RUBBISH!, they do had out cash when pushed (I'd prefer better customer service!!)

Red_Dave

deanos wrote:

you have to put them in the "save" folder otherwise i beleive they automatically delete after so long i think

I had a long "discussion" with a member of the "Management Support Team" earlier about three e-mails which were sent to me by AOL last week and now all three are missing. I haven't deleted any e-mails received in my AOL in box (it's only used for stuff from AOL since I use another e-mail account for main).

Anyway, the discussion went along these lines:

Me: Where's my e-mails gone?!

MST (Management Support Team): Didn't you save them?

Me: Save them?

MST: Yes, you have to save them in your PST (personal ? ?).

Me: No. No one told me I should, and no messages alerted me to the enivitable deletion.

MST: Well, you were told when you agreed to the service Terms and Conditions.

Me: What Terms & Conditons.

MST: The Terms & Conditions you read when you install the client and agree to them.

Me: Nope. I have just read my AOL e-mail from AOL's homepage (sign in and then read e-mail). No Terms and Conditions and nothing about automatic deletion.

MST: Well, we do delete them if not saved. In fact, all ISPs delete e-mails over 28 days old.

Me: I'm not interested in other ISPs, I'm interested in my e-mails in my AOL e-mail account which were sent by AOL, which were sent less than a week ago, not over 28 days! In fact, I still have e-mails in my inbox which were sent over a week ago and were also from AOL!

MST: Well, that's how it works.

Me: I can't believe there's no warning. Surely if the system has been setup to perform a destructive action by default, then the customer should at least be warned or the action changed to non-destructive by default?

MST: I don't agree.

Stalemate!

yaye

Im currently in my 7 day cooling off period after ordering AOL BB Silver (2mb) at 14.99 (new installation, not migration). If I call within the 7 days threatening to cancel, do you think they would offer me the 9.99 deal?

Godiva500

OMG I have read through this thread, and am now totally confused. We hope to move at the beginning of may. We have both been on AOL Platinum @£29.99 each since it came out - we have 2 phone lines and 2 computers. When we move, we want to drastically cut our costs, and would consider 1 phone line, downgrade to Silver etc. We both need access to internet at times, and we use the internet alot in total.
What would you do? Do you think we could both get £9.99 deal and share modem, so 1 phone line? Is that possible? Could we get the new deals? Would we have to cancel completely first, then apply? Ohhh I am so confused...
HELLLP!!!

erb

Godiva500 wrote: »

OMG I have read through this thread, and am now totally confused. We hope to move at the beginning of may. We have both been on AOL Platinum @£29.99 each since it came out - we have 2 phone lines and 2 computers. When we move, we want to drastically cut our costs, and would consider 1 phone line, downgrade to Silver etc. We both need access to internet at times, and we use the internet alot in total.
What would you do? Do you think we could both get £9.99 deal and share modem, so 1 phone line? Is that possible? Could we get the new deals? Would we have to cancel completely first, then apply? Ohhh I am so confused...
HELLLP!!!

You could set up a wireless network using a router to connect both your PCs to broadband, that way you only need one phone line. However, the AOL Silver deal advertised now is £14.99 per month with free modem not router. Suggest you contact AOL via live help and see if you can buy a router from them instead of the modem.

When I changed from AOL dial up to Silver I bought the router from them for £25 and got the £9.99 per month deal.