Harry Hill Knitted Character

dacouch

http://www.oft.gov.uk/shared_oft/business_leaflets/cpregs/oft1008.pdf

Dan is famous... http://forums.moneysavingexpert.com/showthread.html?t=2164847&page=2

For anyone that decides to post on internet forums praising a company when they work or are associated to that company and do not make the connection obvious. This is against the Unfair Business Practices which is a law.

dfh

So who is the offender here?

Helen1965

namakemono wrote: »

Just to add my 2 cents worth- I ordered 2 on the 9/12 and got them with no problems. On Christmas Eve, but still they turned up before Christmas.

EDIT: Have to admit they're not the best looking, now I come to think of it. I presume it's too late to say anything to them?

Obviously not posted in any kind of order then since I placed my order 6 days before you, and I still haven't received it. (Although I was refunded today).

the_lace

theknittedcharacterteam wrote: »

Let me help resolve your question.

*Only for individual queries did we send special delivery ie when a package had not arrived via standard Royal Mail 1st class and we had a customer email us personally, we dispatched special delivery. This was to a very very small number of customers who emailed to follow up the order and at a considerable administrative and financial cost to our dispatch team, you'll note the email you quoted was of a personal ie not automated nature, from one of our knitted team members. Its of note that yourself, as an individual who has not actually ordered from our company, should be aware that at each stage of the checkout process it explicitly details the P&P as 1st Class Royal Mail - delivered for xmas. Again, we dispatched special delivery on an individual basis as we did, with ever confidence, rely on the Royal Mail to honour its terms of 1st class post ie to arrive in 1 - 2 days. Our post made prior on this forum does offer an address toward this.

Indeed some customers received their original order for the product, albeit late due to weather, in addition to a second effectively free of charge that arrived via the next day service. Again, it is impossible to address individual orders without a reference and the individual who posted has been contacted directly via this forums internal messaging. You'll note use HELEN1965 has returned to post a comment of satisfaction in an issued refund. We are doing the very best we can.

I hope this is somewhere toward addressing your question. Again, please take a look at our previous comment on your post in our offer to send a knitted character to you without cost.

Except that is not really true, is it? I placed my order on 20th Nov. When I wrote to you, I only received the following (automated) responses (first email at bottom, ready up).Still. Waiting:

From: info@harryhillknittedcharacter.com [EMAIL="info@harryhillknittedcharacter.com"]info@harryhillknittedcharacter.com[/EMAIL]
Date: [FONT=&quot]23 December 2009 18:11[/FONT]
To: xxxx
Subject: [FONT=&quot]Hello from Harry Hill Knitted Character[/FONT]


Hello there.

Thanks for your email.

A final update for those who have already ordered from us or are considering doing so:

> All orders made before 10/12/09 have been knitted, packed and dispatched for xmas - we dearly hope you enjoy your new knitted character.

> All orders made after 10/12/09 will be knitted, packed and dispatched W/C 1/1/10

Again, the sincerest of thanks for your patience, the delightful xmas cards, well wishing and thanks we've received - its been fantastic.

If you've had trouble ordering recently (our site experiences a huge amount of traffic) you can also pay by cheque:

1 x knitted character 11.49 (VAT included) P&P 2.99 - 14.48

Payable to BMG UK LTD and sent to us at our wooly towers - Warwick Hall, Heath, Cardiff CF14 3NR - please note your postal address.

Hope this is of some help and thanks for getting in touch, let us know if you need anything further - you'll only receive this auto response once in any one day.

All the very best and the warmest of xmas wishes )

Sally.[FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]To:[/FONT][FONT=&quot] Knitted Character Team[/FONT]
[FONT=&quot]From: [/FONT][FONT=&quot]xxxx[/FONT]
[FONT=&quot]Sent: [/FONT][FONT=&quot]23 December 2009 18:11[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Mine still has not arrived! I ordered this weeks ago. Please give me the tracking number so I can trace the package you say has already been posted to me.[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]JL[/FONT][FONT=&quot][/FONT]
[FONT=&quot]

---

Original Message

---

[/FONT]
[FONT=&quot]From:[/FONT][FONT=&quot] [EMAIL="info@harryhillknittedcharacter.com"]Knitted Character Team[/EMAIL] [/FONT]
[FONT=&quot]To:[/FONT][FONT=&quot] xxxx[/FONT]
[FONT=&quot]Sent:[/FONT][FONT=&quot] Monday, December 21, 2009 5:50 PM[/FONT]
[FONT=&quot]Subject:[/FONT][FONT=&quot] Hello - a final delivery update[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot][/FONT][FONT=&quot]
[/FONT][FONT=&quot]
Phew![/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We've now dispatched every knitted character ordered before 10/12/09.[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We have undertook a final dispatch today using Royal Mails recorded and guaranteed next day Packet Post delivery service - if you are one of the few who are yet to receive your character he will be arriving tomorrow morning.[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Thanks again to those who have sent us terrific thank you xmas cards over the past couple of days and for the lovely comments we've received since we started knitting - its really appreciated and its been of terrific support during this incredibly busy period.[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]The warmest xmas regards from all the knitted team and thank you so much for your patience. [/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We hope you enjoy your knitted character as much as we have creating him )[/FONT][FONT=&quot][/FONT]

savemoney

:spam: merchant reported

budsy wrote: »

You could always try winning one on moron.com its only 20p to enter?

dacouch

Note they are promising dispatch for of the 01/10/2010 for orders placed as of 06.06am on the 24th December 2009.

You too can also find the same snapshot of their website by googling "harryhillknittedcharacter.com 22/12" and click on where it says "cached" in the google return

dacouch

bluecatblue

it looks like we all received the same email, full of false promises, there response is pathetic, they are still lying with regards to postage, i finally got mine, after christmas, promised in time for christmas, as per their emails, they cannot worm their way out of this one, the evidence is to damning. well done to the person who did the post with the webpage, shows them for what they really are.

SCOOPER_2

Phew!

[FONT=&quot]We've now dispatched every knitted character ordered before 10/12/09.[/FONT]

[FONT=&quot]We have undertook a final dispatch today using Royal Mails recorded and guaranteed next day Packet Post delivery service - if you are one of the few who are yet to receive your character he will be arriving tomorrow morning[/FONT]

IN THAT CASE WHERE IS MINE!!!, guaranteed next day packet or recorded, where is he? bunch of liars.

at least it is being talked about all over the web, did a quick google search, quite a few upset people on different forums, hopefully, people wanting one will see the threads, and buy from someone else. shut the cowboys down.

dfh

What a pathetic bunch of cowboys they have turned out to be.