BT Connection Charges (merged threads)

Heinz

seanyseansean wrote: »

Is this connection offer still on?

At least for another 2 weeks, it appears.

http://forums.moneysavingexpert.com/showthread.html?t=2246055

decker27

Rang up, got the promotion, waited the 2 weeks for the Guy to come around to install the line.
Then 5 days later we get our first bill and BT charged us £29.99 for the installation as opposed to it being free, yes we have rang up to complain and they are dealing with it (within 5 days apparently) but just warning people about BT practices

seanyseansean

decker27 wrote: »

Rang up, got the promotion, waited the 2 weeks for the Guy to come around to install the line.
Then 5 days later we get our first bill and BT charged us £29.99 for the installation as opposed to it being free, yes we have rang up to complain and they are dealing with it (within 5 days apparently) but just warning people about BT practices

Same here - just read my online bill and i'm getting charged £124.99 for installation when my order email clearly states it is free.

Can a BT rep on the board please look at this?

BT_company_representative

Hi seanyseansean,

Sure, drop me an email with your username and link to this thread (email address is on my profile page) and I'll check this out for you.

All the best,

Stephanie
BT Support

seanyseansean

BT_company_representative wrote: »

Hi seanyseansean,

Sure, drop me an email with your username and link to this thread (email address is on my profile page) and I'll check this out for you.

All the best,

Stephanie
BT Support

Details sent, thank you!

ACDeag

seanyseansean wrote: »

Hi,

There is a BT faceplate there and the previous tenant had an active line up till 2 months ago. Do I really still need to pay an install fee?

Thanks,

Sean

Is there a dial tone, that is the decider as to whether a fee has to be paid or not?

seanyseansean

ACDeag wrote: »

Is there a dial tone, that is the decider as to whether a fee has to be paid or not?

Thanks for the reply but i've already sorted that bit, i'm now onto the bit where I get free connection for signing up on bt.com, but when the first bill comes it tells me I have to pay for it!

BT_company_representative

Hi seanyseansean,

Cheers for the email, reply in its way You mentioned in it that you have the original email confirmation, would you be able to forward it in your reply?

Ta,

Stephanie
BT Support

seanyseansean

BT_company_representative wrote: »

Hi seanyseansean,

Cheers for the email, reply in its way You mentioned in it that you have the original email confirmation, would you be able to forward it in your reply?

Ta,

Stephanie
BT Support

Done, as requested. Thanks for your help!

Surfer

We moving home and the new place already has a connection. We were told that they can make it live again for free but that we would be in contract with BT for a year. sort of blackmail. Considering all they do is flick a switch I think this is very unfair. If they were installing a new line, then I woudl agree to a year long contract.
Have I been given the correct information regarding switching on the line for free free and then being in contract for a year?