Accident in store

Brooker_Dave

benji1983 wrote: »

are you a doctor?

Yes, Dougie Brooker MD at your service.

What seems to be the problem?

Brooker_Dave

juliescot wrote: »

So no-one should ever go to A&E because of a bruise then - no matter what the cause?
And the OP did say that a minor injury was reported, so they were injured. so the point of your post was what exactly?

It's like people who have trivial car crashes, and then clutch their necks and demand to be taken to hospital.

It's just greed based compensation grabbing, and it clogs up our already stretched health service.

HTH.

advent1122

Belair wrote: »

A letter or phonecall saying that procedures were being put in place to ensure that something like that didn't happen again ..........

..but surely procedures are already in place, a staff member just didn't follow them, which is why a "who left that there" debate took place.
You had a bruise, nothing major - the staff member has had a ticking off from the health and safety rep.
Time to move on and worry about something else.

ThomasK31ly

I take this from the viewpoint of Brooker Dave........

Why does the OP need advice on how to make a complaint. Is the OP`s query regarding whether to send the complaint to the store or HQ ?

You could have a million views to this thread and the only people that could address the OP`s concerns or remedy the OP would be the store.

benji1983

advent1122 wrote: »

..but surely procedures are already in place, a staff member just didn't follow them, which is why a "who left that there" debate took place.
You had a bruise, nothing major - the staff member has had a ticking off from the health and safety rep.
Time to move on and worry about something else.

obviously procedures havent been followed as they didnt even call to make sure the customer was ok, or even to say sorry. that is all procedure, all part of customer service. i came across another unhelpful post of yours in another thread less than 5 mins ago. you make a habit of not helping anyone?

Ivory_Tinkler

As I said before, the shop maybe hasn't written an apology because that could be seen as accepting liability. The OP wisely (whatever anyone else thinks) went to A&E as the injury could have been more severe but now there will be a record at hospital to assist in any claim the OP may wish to make. Similarly, as the injuries were quite minor, this will also be logged so the shop won't be faced with a huge compensation bill.

My advice to the OP would be to contact the shop again to tell them that the injuries were treated at hospital but minor and that they require an assurance that this has been dealt with.

On another note, I have never been to an empty A&E so at least the OP didn't have to sit around for ages and ages.

juliescot

Brooker_Dave wrote: »

It's like people who have trivial car crashes, and then clutch their necks and demand to be taken to hospital.

It's just greed based compensation grabbing, and it clogs up our already stretched health service.

HTH.

You do talk a lot of nonsense.

If someone has a neck injury following an accident it makes sense to have it examined. To make sure that they are okay - nothing to do with compensation.

Halloway

Belair wrote: »

Work had been done in the store overnight. A large mirror, approx 7' x 3' had been left propped against the edge of shelf. When I moved an item on the shelf, this dislodged the mirror and made it fall.

You see, although I don't want to jump on the 'bully band wagon', those sentences suggest to me that you knocked over the mirror. Is that a fair assessment or am I just another of those heartless brutes who make the Interweb a cruel and dangerous place?

juliescot

Halloway wrote: »

You see, although I don't want to jump on the 'bully band wagon', those sentences suggest to me that you knocked over the mirror. Is that a fair assessment or am I just another of those heartless brutes who make the Interweb a cruel and dangerous place?

Interesting, and not necessarily wrong but I read it as not being knocked over but falling as a result of this "dislodging"

If this accident had happened to me I would want to know that
a) I was alright
b) the store was aware of the accident and the cause thereof
c) they had a procedure in place to try and minimise any risk of it happening again
d) that they informed me of c (above)

No more no less

Zekomo

Despite what the less charitable of you have to say the store does have a duty of care towards its customers. If an accident/incident takes place in a store and the store is aware because it has been reported to them then they will proceed to do an investigation for their own purposes. If the customer has been injured and gone directly to hospital they have a duty to report under RIDDOR to the HSE. I would suggest contacting head office directly, who will have a process in place for dealing with such incidents (as they need to be able to show due diligence and comply with their statutory duties). If you have no joy from their head office then contact the local authotity environmental health department and explain what has happened and let the head office know that this is what you intend to do. I expect you will then see a rather rapid response.