Accident in store

montyrebel

why would you hear something,they done all they had to by filling out the accident report form,now stop looking for compensation

geri1965_2

Brooker_Dave wrote: »

As in actually injured, rather than pretending in the hope of some compo.

They were actually injured, as confirmed by the hospital!

OP, it's difficult to advise you unless you let us know what it is you want. Generally a company will not write to you unless you contact them first, as they don't want to provoke a claim.

By all means write to the supermarket, explain what happened and what the nature of your injury was, but you will need to make it clear what you are expecting from them. If you just want an apology and an assurance that they are taking steps to assure that it doesn't happen to anyone else, say that - if you are looking for compensation, you need to make that clear. If you ask for compensation they will probably send it to their insurance department (assuming it's a big supermarket).

I was injured in Tesco a few years ago - I sent them photos of my (minor) injury and told them I would accept £100 worth of vouchers. They sent them by return post, because they knew the injury was worth more than that, and if I had vouchers, of course there was only one place I would spend them!

Firefox1975

As the above poster says. Good Advice! :-)

Belair

Good Lord! I came here asking for advice, not abuse.

I am really shocked and saddened at some of the replies. None of you know who I am or what my morals are. Shame on you!!! A great way to encourage posters.

Maybe I should have made my post a bit clearer. I wanted to ensure that what happened had been taken seriously.
If a child had been at the scene there could have been a serious injury. The size and weight of the item that fell was considerable. I did not want to post too much information as I wanted to remain anonymous. My arm will take approx a week to heal and in the meantime not to use for anything other than light duties.
Yes, I was out of pocket, but I am not expecting or chasing compensation. Accidents do happen, but negligence can be avoided.
I expected, at the very least, a follow up phone call. I didn't even get an offer of help with packing my shopping. :mad:


BTW - I took myself to casualty and I was the only patient there. If there was nothing wrong with me I would not have received treatment. Hmmm.... the bruises and swelling I must be imagining them.

Firefox1975

Belair wrote: »

Good Lord! I came here asking for advice, not abuse.

.

Yes agreed

But advice for "what"?

You haven't told us what kind of result you want out of this? do you want an apology,flowers, money?

Depending on which result you want you should go about it differently.

And please don't just say "What you deserve" or "what you are entitled to"

As they used to say on telly "give us a clue!":D

Dave101t

my neck usually takes week to heal after i sleep funny, maybe i should sue the pillow people, or the bed people, or both?!!

when i was a kid, if there was an accident in a public place, if the phrase 'no real harm done' could be applied, that was the end of it.

accident: someone is at fault.
incident: no real blame, one of those things. (did someone push something over you, or did it fall by act of god?) bingo!

Halloway

If a child had been at the scene there could have been a serious injury.

Ah, the old 'will no-one think of the children?' argument. Always useful when the original incident is so trivial as to be scarcely worth mentioning.

Belair

Work had been done in the store overnight. A large mirror, approx 7' x 3' had been left propped against the edge of shelf. When I moved an item on the shelf, this dislodged the mirror and made it fall. I automatically put out my arm in defence and the mirror hit my forearm and wrist. I was wearing a bracelet and when the mirror fell, it caught against the bracelet pulling my arm. As well as bad bruising, the reflex action caused me to pull the muscles in my arm and shoulder.

Do I write to the local branch or go to HO?
The staff were busy arguing about who had left the mirror there and why it hadn't been noticed before.

A letter or phonecall saying that procedures were being put in place to ensure that something like that didn't happen again and they hoped it wouldn't put me off shopping there, would have gone a long way to making me feel like a valued customer.

Belair

montyrebel wrote: »

why would you hear something,they done all they had to by filling out the accident report form,now stop looking for compensation

I sincerely hope that the next time you need advice, that you are treated with more respect than I have been.

pinkshoes

I would write to HO, explaining what happened, and that you haven't even received an apology from the shop, let alone the reassurance that it won't happen to anyone else.

Let HO deal with it, and hopefully you should eventually get a somewhat late apology, and perhaps a bunch of flowers.

With H&S so tight nowadays, the shop were probably so busy seeking who was to blame, they forgot to apologise and enquire if you were ok!