Coolnewmobile, merged threads

yabbas

gromituk wrote: »

Thanks - I should make it clearer - I'm posting the approx. dates they are refusing cashback as that helps to establish their pattern of behaviour better I think.

Ahhh +nods+

Well I have 5 other claims I'm waiting to hear about...we'll see how this goes and I'll keep you upto date.


Just off the phone to Ofcom now - they can do nothing as it's a reseller; they also gave me no indication on whether T-Mobile are obliged to make sure their resellers aren't comitting fraud. *sighs* This is so wrong.


So far today I've been in contact with CNM, Consumer Direct, T-Mobile and Ofcom. Is there anyone else I should be contacting?

yabbas

Lynsey wrote: »

REMEMBER THE RIGHT PEOPLE ARE AWARE OF WHAT CNM ARE DOING, AND ARE TRYING TO STOP IT. HELP YOURSELF AND TS/OFT BY REPORTING THIS SCAM.

Doh! I'd assumed Consumer Direct were Trading Standards! Should I be contacting them now?

Lynsey

yabbas wrote: »

Doh! I'd assumed Consumer Direct were Trading Standards! Should I be contacting them now?

In my area, I can't contact TS direct and have to initially contact CD. It's CD who view my case and if they feel it's necessary will pass it on to TS. It may be different in other areas.
JUST COMPLAIN, IT'S WHAT WE DO BEST !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lynsey

bobstheboy

Lynsey wrote: »

In my area, I can't contact TS direct and have to initially contact CD. It's CD who view my case and if they feel it's necessary will pass it on to TS. It may be different in other areas.
JUST COMPLAIN, IT'S WHAT WE DO BEST !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lynsey

Same in my area (South Yorkshire) CD very helpful and assured me it would be passed on to TS.

I cannot see CNM getting away with this. There is too many people affected that we know about and I bet there are many others out there.

Bob

Lynsey

Bob, your case is different to mine. But after what I've heard today, I would still send in your future claims. Forget about the idea that your case is closed. The area of missing bills affecting future cashbacks is being looked at by OFT as we speak as unfair trading, so all may not be lost - and remember you are in dispute with CNM, so it would be their interests to keep hold of all evidence and not closing your contract. I cannot speak highly enough of my TS and hope you receive the same level of service.
Incidentally Nottingham TS and the OFT have been well aware of CNM's (Mobile Affiliates Ltd) conducts since late last year and have spoken to them on several occasions.

Lynsey

mobilejunkie

Lynsey wrote: »

"Bob, your case is different to mine. But after what I've heard today, I would still send in your future claims. Forget about the idea that your case is closed. The area of missing bills affecting future cashbacks is being looked at by OFT as we speak as unfair trading"

In THAT case I do hope they look at cpw, Buymobilephones, The Mobile Outlet, Phones2UDirect and just about EVERY other company who does line rental cashback deals! However, I rather hope personally that THIS particular clause stays as is. I would MUCH rather be suing once and getting ALL my cashback sooner than having to go through the process for petty amounts five times and wait longer each time. In fact I've been looking at another VERY dishonest (I strongly suspect) dealer lately and it puts me off that they DON'T have such a clause.

Asiya_2

Zulfib and Yabbas,
I am sorry to hear that you have also become victims of this new scam like myself. It seems as if there is no limit to CNM missing page scam. I think may be you can also register a complaint on watchdog website. I have also been trying to contact my local citizen advice bureau but they do not answer the phone. I think I will pay a visit to them in person tomorrow. My trading standards were helpful too but I am not sure whether they would pass on this matter to Nottingham trading standards? I will also get in touch with them. I am sending a complaint letter to CNM tomorrow by recorded delivery. Has anyone noticed that their complaints address is different to the cashback claims address?

"Write to us at:
Customer Relations Mobile Affiliates Ltd, Opus House, Priestly Court, Staffordshire Technology Park, Stafford, ST18 0LQ"

bobstheboy

Received an email reply to mine.

"We can confirm we have double checked the documentation received at our claims office from yourself and can confirm we have not received the tariff page."

I am now writing to the complaints address and giving them 14 days to reply. It is almost certainly now going down the legal route.

Bob

mobilejunkie

I have a question for those who've been informed that a page was missing. How long after they received your claim was it before you received the letter informing you - and was it always by letter? It would be quite useful to know. Many thanks in advance!

yabbas

bobs: heh, that rings a bell

Dear X

We can confirm that your file has been checked and we have not received the page showing your tariff details for your first claim.

Unfortunately as we have not received the correct information to process
your claim this will now be declined, in accordance with our Terms and
Conditions, this also invalidates all future claims.

Regards
Claims Support

Asiya: CAB offices tend to be understaffed and overworked and a lot tend to leave the phone hanging tillits intolerable; definitely best option to go in person.


I sent my letter off to their complaints department yesterday giving them 7 days to comply with the terms and conditions of the contract or I'll hold them in breach. That seven days should start from today. I've also just emailed their claims department informing them that they've received the letter and that they have 7 days to comply.

To be honest with you I'm hoping this does go to small claims as soon as possible - I'll claim the full amount owed and claim for all my other contracts citing reasons of incompetancy and hopefully be the end of that!

Of course - nothing's that simple - but I certainly won't let this rest.