Coolnewmobile, merged threads

Lynsey

Thanks for confirmation, it's confusing when they ask for the 4th bill even though that doesn't cover the full period they ask for.

Lynsey

leadhead

Lynsey wrote: »

Thanks for confirmation, it's confusing when they ask for the 4th bill even though that doesn't cover the full period they ask for.

Lynsey

But do they actually mention the 4th bill, or is it wrongly assumed its the 4th bill.....Ive only seen mention of sending the bill that shows you have been connected for 120 days or more.

Addendum Just read the TandC's, and cant find any mention of bill numbers, all bill references are in months..eg connected 4 months..........no mention at all about 4th bill............unless i missed it.

leadhead wrote: »

Update Still no cheque, must contact them Tuesday if nothing in the post....

Emailed CNM today about my missing cheque, got reply with apologies and promise of cheque in 7 to 10 days

palunku

thank you mariya for your information

Straycat_67

Hi,
This is my first ever post on MSE but due to my frustrations i wanted to make others aware so they dont make the same mistake.

Have an account with CNM and sent in my 1st and 2nd cash back claims in NOV 06 & JAN 07, all went well in receiving cheques except for the upto 60 day delay from the date of them confirming receipt.

The PROBLEM began on the 3rd claim!

Little to my knowledge my girlfriend had been sending in the claims via normal 1st class mail....

Of course she sent her 3rd claim in on time 10th MAR 07 (20 days prior to expiry).

We went abroad on holidays on the 13th MAR 07 and got back 1st APRIL.

I checked my emails upon my return and noticed there was no email confirmation from CNM suggesting they had received the 3rd cash back claim!

I rang them and spoke to a fairy abrupt woman in the claims department who suggested there was no 3rd claim for cash back in there office from us.

Now am told that as it's after the 30 days of claim period I have lost all entitlement to 3rd..4th...and 5th cash back claims!

TOTAL LOSS OF £252.00!!!

PLEASE PLEASE PLEASE be aware that it is your word against there's when it comes to proof of posting.

DO NOT send by normal 1st class post and PRESUME it's being processed as my girlfriend and I are now having a major argument between us because of her silly error!!!

I am not holding my breath but i have just sent a formal two page letter to Mobile Afiliates explaining the error and hoping they may show some flexibility due to the so called MISSING/MISLAID post from Royal Mail!

I am very much a sceptic and I personally believe they received the 3rd claim but as i have no proof i am up the creek without a paddle!!!

I have suggested in my letter they show a little compassion considering word/mouth, repeat business and negative media exposure is not ideal for their future business etc.... so we shall see the outcome hopefully in the form of a reply from them!..

Anyway im not asking for compassion or "i told you so" comments from anyone on here, just want to make everyone aware of how to cover your backsides! USE RECORDED DELIVERY ONLY!!!!

Any outcome or advice or similar cases would be greatly appreciated though.

Thanks
David

Lynsey

leadhead you are spot on, thanks. It asks for 4th month which I wrongly assumed it meant the 4th bill. It's simple now, but was a little confusing.
How I am not blonde ?????????????????


Lynsey

bigfoot125

i always use special delivery with consequential cover paid for extra quid,a fiver in all well spent especially with so much riding on this clain.

advised today after 2 months my chq with me in next 5 - 8 days

HTH

gromituk

Extra four quid - recorded is under £1. My bill to send off for my third claim has arrived today and the second cheque hasn't appeared yet.

skip2mylou

i've got 2 contracts with this gang

pleased to say that i got my first instalment of cashbacks from them today...they're kinda slow, and needed me to remind them via email that my cashback was (over)due. my friend encountered the same prob...but hey, at least they paid up?

gromituk

Looks like I will have to send a reminder with my latest bill that the previous cashback hasn't arrived yet! I'm worried about this - if they're avoiding paying out until they are reminded, it implies to me that they are in dire straits.

bigfoot125

gromituk wrote: »

Looks like I will have to send a reminder with my latest bill that the previous cashback hasn't arrived yet! I'm worried about this - if they're avoiding paying out until they are reminded, it implies to me that they are in dire straits.

i just think they need to streamline their process and stop writing cheques out,automation i guess would help!!!