Coolnewmobile, merged threads

sunil237

http://www.coolnewmobile.co.uk/

its offering 12 months free line rental on 12 month contracts.
iv seen a post here where some-one got the wrong contract and couldn't get it changed..

but i was wondering are these people cash back scavengers that screw u over?

http://www.coolnewmobile.co.uk/terms.asp

thats the t&c, iv read through it and seemed ok. simple redemption and explained for the first claim...

its just i want a new phone.. and i like my free contracts :money:

.. need the new phone actualy.. current one has been stolen. 0 insurance and cops give the same reply for any crime.. "its doubtfull that the criminal will be caught, we cant trust the name post code and house number you have given to us" na they aint that bad.

anyway ye are these people trustable?

:eek: lol looks like a cool smilie

Anon

Search on these discussion boards and you will find a number of detailed threads discussing coolnewmobile.

Kind regards

Anon

sunil237

hi there all.

iv just lost my phone and need to get a new 1 and iv looked over cnm.. seems a scam but people here have got their money back.

but!! if i understand correctly if i mess up for 1 claim.. i dont get the rest after that either..

and in the past iv been a total wreck with claiming back on time..

hmm... will people help me with dates and stuff??

if so.. if i buy a contract on 1st march wen will i have to send my bills in and what dates should appear on the bills that i send?

also if i decide to wait for my current contract to finish, what dates will i need to send bills and stuff if i start it on 1st of june?

i know what i asking so its just for some-one who likes to help on these things.

thanks if anyone can help on that.
please send me the info at sunil_237@hotmail.com if you could

taney

hi there all.

i have messed up with my claim form,having completely forgotten to submit it, and remembered it 2days after the 30-day limit period.i sent it the very same day and informed cs abt. the misunderstanding...is there any chance that theyw ill honour it or does it mean that i am left with nothing...anyone with their experience?any suggestions?

gromituk

I'd be very surprised if they honour it, sorry - people in your situation make their income after all. It's easy not to forget if you set the process in motion the minute your bill arrives.

Vikktor

Vikktor wrote:

I have been with coolnewmobile for a few months and Ive just sent my 1st cashback claim. But I have a real dilemma as Im not 100% Ive sent the correct bill according to their terms. I was connected on 27/07, so 120 days would be 27/11, but my 4th bill was dated 23/11, which is 4 days short of being 120 days or 4 months. So instead I have sent the 5th bill dated 25/12. But the terms also state (in bold):

"Send us this form and the original bill that arrives showing you’ve been connected for 4 months. I.e. if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4months) after connection."

So according to that sentence I should have sent the 4th bill dated 23/11 as it is around 4 months later from connection date of 27/07.

What does everyone think? I posted the bill 2 days ago 1st class recorded and it has been received, now I will wait for an email and hope they will accept and process it!

My doubts have not materialised and today I have received my first cashback, hand-written cheque. Like some mentioned previously, sending a cover letter with your assumptions probably helps a lot.

asy1mpo

CNM have been good for me (also Phoneboxdirect - same company really)

Never had problem receiving cashback - does take time to get cheque though (almost 2 months).

You just need to make note of one you joined/connected and then look at the instructions on the cashback form (get them to email you one so you can easily print out the forms yourself).

My current one I joined something like 20 May 06. After 4 months I needed to send them very first statement and also statement I received around 20th September. I needed to send them the form/statements off before around 20th October.

Not all contracts are the same - this is a 12 month free one and you get cash back in installments in month 4,6,8,10 and 12.

When I had a different cash back contract the installments were different

sunil237 wrote:

hi there all.

iv just lost my phone and need to get a new 1 and iv looked over cnm.. seems a scam but people here have got their money back.

but!! if i understand correctly if i mess up for 1 claim.. i dont get the rest after that either..

and in the past iv been a total wreck with claiming back on time..

hmm... will people help me with dates and stuff??

if so.. if i buy a contract on 1st march wen will i have to send my bills in and what dates should appear on the bills that i send?

also if i decide to wait for my current contract to finish, what dates will i need to send bills and stuff if i start it on 1st of june?

i know what i asking so its just for some-one who likes to help on these things.

thanks if anyone can help on that.
please send me the info at sunil_237@hotmail.com if you could

green_eyes06

13-02-2007 5:10 PM
taney hi there all.

i have messed up with my claim form,having completely forgotten to submit it, and remembered it 2days after the 30-day limit period.i sent it the very same day and informed cs abt. the misunderstanding...is there any chance that theyw ill honour it or does it mean that i am left with nothing...anyone with their experience?any suggestions?

---

If you sent it late they definatley wont pay up. rules are rules. They are simple to follow if you read them thoroughly, the best way to ensure you get your claims in on time is as soon as you get the phone figure out when your claim dates are and then set your self reminders in the new fone they have just sent you!! this cashback is not for the disorganised but where a valid claim is submitted to them they will always pay up.

bobstheboy

+Has anyone had a problem sending claims by Recorded Delivery ? I was going to send mine by Special Delivery with Consequential Loss Insurance but is this necessary, it's a big difference in cost.

Thanks

Bob

Vikktor

bobstheboy wrote:

+Has anyone had a problem sending claims by Recorded Delivery ? I was going to send mine by Special Delivery with Consequential Insurance but is this necessary, it's a big difference in cost.

Thanks

Bob

Ive used recorded delivery and as able to verify it had been received online within 2 days. Dont know how often Royal Mail loses recorded delivery letters though.