Coolnewmobile, merged threads

bassman

gromituk wrote:

I've just received a "refurbished" 6280 on Three. No cashback vouchers, and no details of how to claim cashback - just a covering letter from Mobile Affiliates. Mobileshop was not like this at all. I am not feeling very confident about things.

Edit: I see from above that they don't send any forms - I will look at this PDF. Another incentive for you not to claim the cashback. I ticked the box to say no insurance, and I didn't get any insurance forms. If they start charging me for insurance I have a printout of the web application page where I ticked the "no insurance" box.

Hi, you got exactly the same as i did.....but if you read the "bumf" on their website, they sent everything they said they would send.....Remember to write your CNM number down somewhere, and download the .pdf.....as if you lose these they won't send you them again unless its within the first 10 days of your contract......

*!*HIBS*!*

bassman wrote:

Yes I think that is correct....your 13th bill should arrive after your 12 months is up (acknowledging your 12th line rental).....this will be the bill you should send in, to get your final redemption............this should still apply even if you cancel your contract after 11 months giving the 30 days notice.

I served notice of cancellation on Dialaphone/3 at the end of my 11th month and my final bill(13th) arrived a week after my contract ended.

For those who have ended their contract on other networks, did you get a final bill e.g. 13th bill to say that month 12 has been paid and did it say that you now have nothing else to pay?

patwa wrote:

They sent me a form via e-mail. I'll see about getting it put up on my website so if anyone else wants to download it. It's probably the same as the one on their site, but at east I have it 'officially' confirmed.

Different people take out different offers, so they will receive different links to download the correct form for the claim, e.g. cashback amounts of less than £200 will receive one link and for those with over £201+ will receive this link (well I did anyway) [FONT=&quot]https://www.mobilemediasystems.co.uk/201cashbackclaim.pdf
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I would like to say as a customer who has taken out a deal with them, they have been excellent in dealing with my claims. They email to say that my claim is being processed. A cheque arrives in about 2 weeks (compared to mobileshop's 45 days). :j
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gromituk

*!*HIBS*!* wrote:

For those who have ended their contract on other networks, did you get a final bill e.g. 13th bill to say that month 12 has been paid and did it say that you now have nothing else to pay?

Yes you should - I have just cancelled with BT Mobile and they said they'd send me a final bill within 14 days.

gromituk

bassman wrote:

Hi, you got exactly the same as i did.....but if you read the "bumf" on their website, they sent everything they said they would send

Oh how confusing. From http://coolnewmobile.co.uk/terms.asp :

"Cash backs are claimed by sending the original claim form that we send to you by email when you purchase your handset"

I have received three emails from them ("Thank you for your order", "Mobile Application" [they couldn't confirm the address trace on my card] and "Phone Despatched"). None of them had any attachments. I emailed care.fulfilment@4ultd.com on Wednesday lunch time (almost three days ago) asking how to make cashback claims and have had no reply. I've sent the email again, with an urgent message attached, (and also to Fulfilment@dextrasolutions.com, which bounced) this time. Not impressed!

gromituk

Ah, I see the address 10dayqueries@mobile-affiliates.co.uk in those T&Cs. Email sent there as well.

bassman

gromituk wrote:

Oh how confusing. From http://coolnewmobile.co.uk/terms.asp :

"Cash backs are claimed by sending the original claim form that we send to you by email when you purchase your handset"

This is the link I got in my confirmation email

https://www.mobilemediasystems.co.uk/201cashbackclaim.pdf

bassman

*!*HIBS*!* wrote:

For those who have ended their contract on other networks, did you get a final bill e.g. 13th bill to say that month 12 has been paid and did it say that you now have nothing else to pay?

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I got final(13th) bill from 3 saying i had £5 credit.....although they didnt telll me how to claim it back

bassman

*!*HIBS*!* wrote:

I would like to say as a customer who has taken out a deal with them, they have been excellent in dealing with my claims. They email to say that my claim is being processed. A cheque arrives in about 2 weeks (compared to mobileshop's 45 days). :j
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And was the first bill you sent them showing 120 days, the 5th bill you received, then did you send 7, 9 11 and finally 13......or were your terms different to this.

bassman

After only 3 weeks from placing my order through Quidco, payment to Quidco has been received from Cool New Mobile......with some merchants I hear it takes 3 or 4 months.....so thats very encouraging....I hope my redemptions are as prompt and straightforward.

gromituk

bassman wrote:

This is the link I got in my confirmation email

https://www.mobilemediasystems.co.uk/201cashbackclaim.pdf

Thanks - I just want to be 101% sure that I am doing the right thing, so I will wait to get this link from the horse's mouth!!