Primus Broadband!!! New !!!

Myosin

Nothing about this on their website are we supposed to phone them up or what?

theloft

Myosin wrote:

Nothing about this on their website are we supposed to phone them up or what?

They have no details on their website - they say they have not updated it! So YES phone them on their freephone number, they will confirm everything by e-mail. 0800 036 0094. All I can say is I am very happy with them so far.

theloft

Still receiving first class broadband, well over 1Mb. No connection problems whatsoever !! Hope it continues.

Mazio_2

theloft wrote:

Still receiving first class broadband, well over 1Mb. No connection problems whatsoever !! Hope it continues.

Same here with 2 meg very good service.

Sun

how long does it took you to get modem ?

I ordered about a week back, no email/letter or modem received as yet..!

Fenris

Well, since I'll be moving from Ace soon, thought I'd e-mail Primus with a few questions. Don't really like the idea of being locked into a 12 month contract again; mostly because I'll be moving in 4 months!

I'll see what their response to my questions is before I take the plunge.

Any info on bittorrent speeds? Are they throttled or caped?

wackyraces

Well, they made a mess of my sign up. They put the wrong details in for the MAC code especially when I repeated it numerous times to them. I now have a new signing up date of 27th June. This means I shall be cut off for 10 days when my existing contract ends. I just hope the service is good. If it is not, then I will be terminating the contract within the 7 days cooling off period.

mrJ_5

as it sounds like they are reactivating your line (from what you said)... tecnically the calling off period starts when you begin an order with them

for example... if i ordered a new broadband connection today from them... and BT activate it just over a week later, just when i change my mind.... then the cooling off period is closed..... this is why new broadband users generally have to wait for at least 7 days before broadband is enabled... as an ISP has to fork out somehing like £47 to BT Wholesale to get you connected.... and that would be quite a big lose if you change your mind..... therefore i would say your pretty much tied in

theloft

My modem arrived about 10 days before my connection was due to start, then a few days later a letter arrived to say the connection was live. So I was up & running before the date given, although I had a few teething probs. (see earlier post). I think all new contracts are for 12 months, if you want to take advantage of the special offer. Can't complain about the service though.

wacko911

Fenris wrote:

Any info on bittorrent speeds? Are they throttled or caped?

Using Azureus 24/7, no noticable speed issues. On par with Freedom2surf who were 'uncapped'. Can sustain 230+K/s from a well seed torrent at peak times. Then just have to seed it for 10 times as long. Its in the small print they have an AUP or Fair usage policy so give it about 9-10 months and im sure we will see some usage restrictions or port throttling kicking in. With encryted data streams in Azurues it might not be such a big issue anyhow. I was promised there would be no cap in the first 12 months. So if they do, I can break the contract and go elsewhere (if there is anywhere else).