Primus Broadband!!! New !!!

devizes18193

theloft wrote: »

I did not receive a reply or acknowledgment to my email, complaining about the downtime we experienced and the lack of information and official explanation. So I telephoned them and Customer Services stated that they are refusing any compensation for costs of using another computer, parking & travel, and have offered £5 to cover the lack of service for 3 days! Big deal.

So are you guys all up and running ok now .I still have intermintant probs with coonection

theloft

devizes18193 wrote: »

So are you guys all up and running ok now .I still have intermintant probs with coonection

I decided after all to stay with them as I am now on the upgraded speed of 8mbps. Alll fine and working well, no problems since the 3 days downtime.

Gromit2

devizes18193 wrote: »

So are you guys all up and running ok now .I still have intermintant probs with coonection

Devizes18193, my connection has been working as per normal since the 'problem' was solved on the evening of Nov 1st.
I rang Customer Support to make a complaint (and to raise my concern that no official explanation about the problem - or even an apology - had been forthcoming from Primus since the service was reconnected) and I was told to write to the Customer Service Manager...

devizes18193

with me they said there is a prob on the line and they would arrange for bt to do either a home or exchange vist . the speed is up and dowm i have asked for a update and theyare still waiting bt . when my contract comes up i will proberly be off

movingon

No apology, no acknowledgment of three e mails and one fax in regard to the lost BB and telephone plus i had a general query. I am very disappointed. Of course, I could phone, but i wanted my answers in writing in case there was a problem at a later date. By now I want a written response to show they are a teeny bit bothered about me as a customer . !

Jo4

Neither my parents nor I have had any communcation from them about the lack of broadband services, has anyone received anything from them?

Gromit2

Jo4 wrote: »

Neither my parents nor I have had any communcation from them about the lack of broadband services, has anyone received anything from them?

Hi Jo4,
Same as Movingon, I have heard nothing from Primus either and I'm very disappointed in their lack of communication. I have just written to them via snailmail so I wait to see what they have to say...

Jo4

Gromit2 wrote: »

Hi Jo4,
Same as Movingon, I have heard nothing from Primus either and I'm very disappointed in their lack of communication. I have just written to them via snailmail so I wait to see what they have to say...

Will you let us know what they say?

Gromit2

Jo4 wrote: »

Will you let us know what they say?

Sure! It could be a good idea if we all write to complain to the Customer Service manager (as I was recommended to do by Customer Support).

theloft

Well I've sent 2 emails and written but nothing back whatsoever!!