Primus Broadband!!! New !!!

wackyraces

Tried to call them this morning to check what is happening and the 0800 number is now dead. Anybody else tried to contact them or know what is happening?

MG2872

wackyraces wrote: »

Tried to call them this morning to check what is happening and the 0800 number is now dead. Anybody else tried to contact them or know what is happening?

The 0800 number is back on but STILL NO BB .Dont bother signing up with this COMPANY

theloft

And I have been saying how wonderful they are!! They keep assuring me it is an engineering problem, and they are such a large company I am not worried about my DD. They have also mentioned compensation, but it is still b****y awful to be down for 3 days. Come on Primus get your finger out, or screwdriver. Using computer at local library!!!

Jo4

My access is now down as well as my parents. Is there any way to get online. does Primus offer dial up, if so is it down as well?

Sun

They are in process of moving office "which didn't go as per plan".

--told to me by a support staff.

steven_cardwell

Now back online, but not happy that it was 3 days without a connection, was told on day one about the moving offices thing, but everyday it was, "back online in a couple of hours", today i was told, that there was a team from America being called in to sort whatever the problem was.

Not great being offline for so long, especially when we are being told to shop, bank, pay bills using the net, and what with it being the beginning of the month, it has been annoying not being able to check that wages have been paid into bank, to input electric/gas figures, it just goes to show, how much more the computer is used for, other than just surfing the net, and how important that DSL light is on the router!

theloft

Back on line to-night at 6.35pm. They had better come up with something good as recompense otherwise I'm off to one of those cheaper deals that MSE Martin has advised about in this week's tips!!!

t-elle

We were online Tuesday night until late, then no connection Wednesday morning until this evening (Thursday) about 5:45. Primus have been very honest about their service and always on time with the rebates offered in the first year. Only had one small question about the final rebate and was promptly offered the difference. Will remain with them as long as they offer freephone help and unlimited downloads.

Mazio_2

I have had the same problems off for nearly 2 days OK now though got told about the American team as well. Still as it has been said already along time down.

Sun

Mine's connecting at lower speed since evening.... 2.5 to 3 mbps. I have 8mpbs connection, it used to connect at ~4mpbs.