Primus Broadband!!! New !!!

wackyraces

My connection finally appeared Thursday night around 7pm. 3 days downtime was excessive. If the users I support had that length of downtime, I would be at the top of the bonfire. I was told by support to write a letter of complaint. I also requested the terms and conditions which have been emailed to me. The downtime does mean I am now out of the 18 month contract with them, as under the T&C's they were unable to provide the service etc. NOw to push them for a free upgrade.

devizes18193

its been the 1st major hicup for me to . I feel a bit let down but the support staff but looking about the likes of sky and aol users are always moaning and this was the 1st majaor prob i've had in almost 2 years so i wait and see The shame is on the thread there are 14 pages of good posts till now on page 15

Jo4

Mum & Dad are back online now after being off since Tuesday. I lost my internet connection after them and when I left home this morning it still wasn't on.

Has anyone else not got reconnected yet?

devizes18193

Jo4 wrote: »

Mum & Dad are back online now after being off since Tuesday. I lost my internet connection after them and when I left home this morning it still wasn't on.

Has anyone else not got reconnected yet?

back on today i would phone them

nickj_2

i have been using waitrose .com payg dial up as emergency back up
you need to use it once every 35 days

Jo4

devizes18193 wrote: »

back on today i would phone them

I will try them in the morning again but I keep getting told that I will be online again later today. I'm still using someone elses computer.

Gromit2

Jo4, you should be back online by now. Like other primus users I was first aware of the problem on Tues 30 Oct around 17h30. Finally reconnected Thursday 1 Nov around 18h. Has anyone received an official explanation or apology from Primus?

devizes18193

Gromit2 wrote: »

Jo4, you should be back online by now. Like other primus users I was first aware of the problem on Tues 30 Oct around 17h30. Finally reconnected Thursday 1 Nov around 18h. Has anyone received an official explanation or apology from Primus?

um no . the other thing is my broband speed varies more then the norm ,they think there is is a prob their end .All in all disappointed if this is how they are handling things

Jo4

I am delighted to have my broadband back again. Was this just a one off or does anyone really know?

theloft

I did not receive a reply or acknowledgment to my email, complaining about the downtime we experienced and the lack of information and official explanation. So I telephoned them and Customer Services stated that they are refusing any compensation for costs of using another computer, parking & travel, and have offered £5 to cover the lack of service for 3 days! Big deal.