Attn: o2 Customers Using 07744/0844 number (merged)

Raja_3

Anyone else cancelled with o2 (Direct) without problems? Anyone encountered problem?

Was there anything specific mentioned while cancelling the contract or what did you put in writing?

Thanks

Saeed

I am on a cash back scheme with the Link. Does anyone know if O2 reduce my line rental from £30 to £15 if I threaten to leave BUT if I stayed on the same tariff, would The Link still honour the cashback or not??? I am in the 4th month so if I cancel I have ended up paying £120 to O2 and get ZERO cash back from the link so not sure what to do. Anyone in a simlar position?

I was loooking at the Link T&C's on the cash back form and it said you have to be on the same tariff or higher. Now it appears they have defined the tariff as "o2 200" as I have the print off when I purchased the phone and it says "tariff" and under it "o2 200", does not say anything about the amount. So I don't see any problem with phoning o2 and getting them to drop the line rental to say £15 but still stay on the same O2 200 "tariff", The Link in my view should not have a problem as it is a reduction/rebate from o2 and I have not downgraded my contract as I am on the same o2 200 tariff!! But here is where we enter the grey area.....and I am a bit nervous about going ahead with it. Anyone else did this or any views

redux

Why would O2 reduce your rental?

Saeed

to stop me cancelling the contract as they have done for others!

Shiggaddi

It depends on how O2 apply the discount.

If the tariff remains and price remain exactly the same, but the £15 is shown as "credit" or similair, then The Link might view it as a rebate for goodwill, or refund on charges on the last bill etc, rather than a rebate on line rental.

However if your next bill shows your line rental as being £15, then the Link might not like it.

Most companies who offer rebated line rental try all sorts of tricks to avoid paying up, and actually rely on a percentage of customers falling foul to avoid payment. Examples other than changing price plan include:

Not allowed to port your old number, the number on the bill must match the number allocated at ordering.

Address must match the address on ordering, so you can't move house.

If you're a loyal customer and get 2 phones, then you must send cashback claims separately. Failure to do so might result in the 2nd claim not being noticed (deliberately) as they open envelopes in a way that only one claim can be dealt with.

You must remain connected at the time they pay the cashback. They reserve the right to wait 60 days to pay. Usually cashback claims are settled fairly soon afterwards, but the 12th month might take longer so that more customers who want to cancel soon after 12 months can fall foul.

Claims must be sent recorded delivery. Royal Mail have a good track record of delivery, with less than 1 in 1000 items missing in the post. The only items that seem to go missing are letters addressed to claim cashback!! Although it's only Royal Mail that benefit from this extra cost, it allows people to fall foul, by not being able to get to the post office, and missing the deadlines, and gives people the chance to send it by normal post and the letter to be lost.

Oh yes, the deadline, must be sent within 1 month of the date on the bill, which I suppose isn't too hard.

And plenty more ways to foul up, and not get paid, but those who can jump through the hoops, or sign up with companies that are not so rigid can get good deals.

yezdi

Shiggaddi wrote:

You must remain connected at the time they pay the cashback. They reserve the right to wait 60 days to pay. Usually cashback claims are settled fairly soon afterwards, but the 12th month might take longer so that more customers who want to cancel soon after 12 months can fall foul.

I certainly do not remember a condition like this. Do you know if e2save or mobileshop do this ? :mad:
I have no intention of renewing my contract after 12 months.

Shiggaddi

I know e2save don't make it a condition. Infact to claim the last of the cashback, you have to send in your bill 11 approximately 11 months after connection. Some companies insist on the first bill printed 360 days after connection.

This means that you can be serving your notice, and still get the cashback from e2save, and only stay 12 months.

I've found the e2save cashback conditions not as bad as some of the others. You are allowed to move house, or port your number and still claim cashback. They do state it must be sent recorded delivery, and within 1 month of the bill, but I always try and send the claims in as soon as possible anyway.

I also have T-Mobile on the Link, on an 18 month contract, and I have to claim the last cashback after 24 months, however they do specify that I don't have to remain connected at the final date.

The T&Cs are different to each company. Their definition of "send in the 12th bill" is always different. With e2save it's the 12th bill, which would be sent 11 months after connection. With others, it's the first bill you get after being connected exactly 1 year

karin

Just a quick note to say that I have used my o2 payg free monthly minutes TODAY to make calls to both Oz/NZ and not been charged on an 07744 carrier number and it IS July 1st the expected cut off date.

I always check by ring the carrier number for a few seconds and then checking balance before proceeding but so far so good!

iceburn

Also one extra thing instead of sending it by recorded you can send it by special delivery but with consquential loss (spelt wrong). Cost more about £5.3 but main feature is guarantee next working day delivery, and if item does get loss / delay you can claim upto £10,000 consquential loss for it. Cause on recorded if the voucher is loss in reality it is worthless hence can't claim anything. But the fact the voucher got lost / delay result in you losing your cashback is the consquential loss part.

charlie12

I also recommend Special delivery, but mainly due to its reliability and the next day guarantee.

I wouldn't rely on the consequential loss insurance though, it sounds good at first glance but it is difficult to get claims due to the harsh terms and conditions (which isn't on the SD slip).

Anyhow, SD is still the way to go IMHO.