Attn: o2 Customers Using 07744/0844 number (merged)

shahidemran

gtz101 wrote:

we could all just say its a mobile number so why are they gonna charge us??????? It should be part of cross network minutes.

Also y it was included before June in our bundle, what has been changed now?

redux

gtz101 wrote:

we could all just say its a mobile number so why are they gonna charge us??????? It should be part of cross network minutes.

Instead of every one jumping up and down about it and doing nothing, why not check if you get told the same as I did three times.

It may be they will indeed start charging, but it still appears that nobody there knows that yet.

... which means you won't be able to have the argument you are planning.

webkami

We DONT know if it would be charged to old customer before 3 June (when the call log will be available online). We can NOT argue before it actually happens.

But if it happens unfortunately then we will have to call and we can argue for contract termination saying it was never told before.

digp

no notice received here yet!

fiish

06 May now and I haven't received any written notice about these new charges. I've also noticed that the new terms allow minutes/texts to roll-over for one month as compared to 3 months when I first signed up. I'm wondering if the existing customers before that change would be affected.

Another thing I'm wondering about: are they obliged to give us written notice of these charges in the first place? I used to be on Orange before, and when they started charging (briefly) for calling 07744 numbers there was no notice given, just a voice prompt when you dialled the number, saying it was a premium rate service etc.

Maybe O2 will do that instead of writing to its customers, as I am sure that with written notice lots of them would use that as a reason to jump ship.

digp

this must all be because of o2's new foreign owners

redux

digp wrote:

this must all be because of o2's new foreign owners

We don't need xenophobic remarks here.

What is because of the new owners - the policy, the way the information is or isn't being publicised, or that there still isn't clarification as almost nobody on the thread has bothered to contact them about this?

digp

r u ignorant or what? the changes being made because of change in ownership and the owners are foreign, they are spanish. u really are a daft so and so.

redux

digp wrote:

r u ignorant or what? the changes being made because of change in ownership and the owners are foreign, they are spanish. u really are a daft so and so.

You didn't bother answering the question, and simply expanded upon your sneering insults.

What does it have to do with foreign? Which is because of them being foreigners - the change of charges, or the manner in which it is being communicated?

Any business might change its terms at any time with due notice, but that doesn't give you an excuse for this abuse, as you have no evidence whatsoever to support your speculation where or when the decision was taken in the company, or by Spanish or British managers.


Reverting to facts, can I ask yet again if anyone has actually asked O2 about this? Elsewhere, I've seen discussion of online contracts this applies to, but still nobody has definitively said that all O2 contracts are affected.

iceburn

Redux don't put words in his mouth he is stating fact O2 has now got new owners who just so happen to be foreign. Alot of cases for example "ORANGE" has done alot of changes esp downhill ones after been taken over by France Telecom. Of course these things can happen if it was other UK company who brought them it is just in this case a spanish company has brought O2. Again of course it can be done before the takeover but very unlikely, it is something the new owner are doing to make more money/bring in line with their system etc. Some ppl when heard it was Telefonia buying them out cancel their O2 phones cause of experience of using them in Spain. But I myself feel just cause they might be bad in Spain does not mean they will be bad in UK operation and also O2 will have its own people.

Anyway I don't think he was trying to being insulting, he just think it is a bit of a concidence that "AFTER" the takeover this happen.