Orange Price changes ?

AgentGibbs

Also what number did people call them on? Any better than others?

bafty_crastard

bafty_crastard wrote: »

Just got the text before I managed to call an 0870 number. Have called a few 0845/0855 numbers in the past month but don't know if that helps. On the phone to Orange as I type

Just got through and managed to cancel no problem. I have never gone over my minutes although came close in May. Never phoned an 0870 number either although have called 0844/0845 numbers a few times over the past month. Was prepared to fight my corner but cancelled without a murmur :j

shauniebabe

Hi guys,

A bit of advice! Ive just rung for my partner and spoke to them. Theyve given me the 30 day cancellation but because my missus can upgrade on the 26th August they want her to upgrade then but wont offer her anything now. Ive got a feeling its because they can add the 3months on to it rather than scrap them off and do her a new deal now. She said it was because of the loyalty.

Basically what should i do? Phone back and see if i can them to offer her summat now, wait till the 26th of august or find another deal and just cancel?

Whatd you reckon?

gh1990

I contacted the Orange call centre at 13:30 on 7th August and spoke to a member of staff. I was put on hold for 20 minutes and told that my account was to be cancelled with immediate effect by the staff member. This didnt happen so i rang back at 6pm and was told that they had forgotten to cancel my account. The member of staff had put on the system that my contract had been cancelled and the ending date of the contract had been changed. The new member of staff refused to disclose the changed dates of the contract and changed my contract to active without my request and changed the dates of the contract back to the original. I spoke to a supervisor and was also refused my contract to be deactivated despite ringing earlier on. The cut off point for contracts to be deactivated was 3pm where Orange obtained legal advice. I rang before Orange had legal advice so i was elgiible for my contract to be deactivated. Despite an error by a member of staff at Orange i am being harshly treated. I now have to wait for the original member of staff to contact me but i am not hopeful of achieving anything.

Mr_Plough

@ gh1990
Call their bluff and ring ofcom, someone on another thread said they complained to ofcom and were given a number to call orange complaints dept and got cancelled this way, may be worth a try, what have you got to loose..

I got my pac this morning, so huge thanks to the OP, I was soooo tired of their "customer service" three wrong bills in a row plus numerous other problems I'm glad to be free!

mofopants

my OH called about 15.00 and cancelled both our contracts and have been told our pac codes are in the post - i hope with the change of stance by orange later in the afternoon that they will honour this and post the pac codes out. I am really relieved, i moved since taking out my contract and have no network coverage in work ( in an area of apparently good network) and orange basically said tough luck about that, so its nice to get out of it almost 8 months early and actually be able to have a conversation on a mobile without being cut off several times!

cralittlewood

Mr_Plough wrote: »

@ gh1990
Call their bluff and ring ofcom, someone on another thread said they complained to ofcom and were given a number to call orange complaints dept and got cancelled this way, may be worth a try, what have you got to loose..

I got my pac this morning, so huge thanks to the OP, I was soooo tired of their "customer service" three wrong bills in a row plus numerous other problems I'm glad to be free!

I called Ofcom yesterday and complained that Orange would not let me cancel.
Ofcom log your call and give you a reference number and then give you the number of the executive office at Orange that deal with Ofcom complaints.

Ofcom told me if they would not let me cancel over the phone then I would have to complain via a letter to Orange.

Orange have 8 weeks to reply to the letter, if they reply and say that you cannot cancel your contract then you can go to the industry Ombudsman CISAS.

They would not let me cancel over the phone and said my minimum call charge was remaining at 4.9p. They are supposed to be sending me a letter confirming this, however I am still going to write my complaint to Orange with the Ofcom reference number, and ask them to confirm that none of my charges are changing.

Ofcom - 0300 123 3333
CISAS 0207 5203827

I have the number for the Executive office but am not posting it because you need an Ofcom reference for them to take the call and anybody who rings Ofcom will get a reference and also the number of the Executive Office.

cralittlewood

One further thing that Ofcom told me, we should be asking to be released without penalty from your contract under General Condition 9.3 as it has a material detriment to me as the consumer.

I looked up 9.3 on the web and the description is below

9.3 Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall:
(a) provide the Consumer with at least one month's notice of its intention detailing the proposed modification; and
(b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer

John_G66

Phoned today but was told that because I only took out the contract on July 20th the new charges were already included. I have been using 2 months free data on a daily basis, are data charges going up? I may be able to use this as an angle, unless the charges for data were already included ?
Thing is I’m happy with Orange but just need an extra 200mins.

Could really do with some input here from someone who really knows their stuff regarding T&C's, is there anything that has changed T&C wise that those people who took out a contract in July could use as a bargaining tool ?

mikee_j

so... i phoned up Tuesday this week and took me 3 mins and my contract was cancelled. The guy tried to insist that i didn't need to cancel as don't go over my mins, but i stood my ground. Got my letter and PAC code through the post this morning and going to pick up my iphone on O2 tomorrow....

...happy days!

reading some of these posts, i think some people need to be a bit firmer with Orange... don't take no for an answer and kick up a fuss.