Orange Price changes ?

cralittlewood

Just had another look at the new Price Guide and it does not seem to mention the changes that are happening for International call charges and also mobile internet.

I downloaded a few bytes the other day by mistake and this cost me 7p, I presume with the pricing this would cost me 58.7p.

I can't believe a company as large as Orange is trying to change the pricing guide retrospectively and to get away with it.

silverwings007

cralittlewood wrote: »

Its on page 15.

Standard call charges for animal plans
You get loads of minutes and texts in your package, but if you use these up,
the following charges apply.
All calls outside your call allowance are subject to a minimum call charge of 5p**.

** From 14th September the minimum
call charge will be 15p.

Its not just if you go over your mins. Any calls outside of your bundle ie. 0800/0500 etc will attract a minimum of 15p. CS keep telling people "It won't affect you as you have never gone outside your mins" This makes no odds, you may go over in the future and any calls outside of your bundle will also attract this minimum charge.

It seems that Orange have realised the impact of the the changes to T&C and desperately trying to cover up the gaps in policy, even by retrospectively changing T&C.

matty538

pjmoore wrote: »

For some strange reason you cannot Port your number within the same provider. For example I received my PAC code from ORANGE today and I cannot take out a NEW contract with them and keep my number, however......

I can Port my phone number, for free to ANY pay as you go SIM card. All you need to do is get a free SIM card from ANY OTHER provider and port your number to this SIM. Then, once this is done -takes a few days, ask for the PAC code from your new provider. Take this PAC code and take it back to Orange. They will port your number back onto their network. Voila. Bit of a hassle and takes a week or so, but you get to keep your phone number on the network you are on now.

Fortunately thats not true of Orange, I was on Orange PAYG before taking out a contract with them and it was very simple to do.
My PAYG number was transfered to my new contract within a couple of hours, and the remaining credit was credited to my pay monthly account.
Couldnt have been simpler.

brownmurder

do these texts come at any perticular time?
mines due today aparently, yes i know its only 9am but i was just wondering

TLR_2

You don't need the text

brownmurder

yeah i know but after telling 4 different cs people that and getting nowhere, i decided to wait for the text lol

marty1888

Mobiles.co.uk_company_representative wrote: »

I'm told the number of people contacting Orange asking for a cancellation is barely into 4 digits.

Yeah right, a likely story from Orange.

Any

marty1888 wrote: »

Yeah right, a likely story from Orange.

When my OH spoke to Orange they said they are expecting 300 000 people to cancel... So it sounds like Mobile.co.uk story...
:rotfl:

bobstheboy

It is down to luck.

I tried again this morning, got a very friendly man who asked how I knew about the price changes and had I had the text. I answered truthfully and he said, "OK I'll do it for you."

Keep trying and be polite. I find the men are better that the women (ducks!!!!).

Mobiles.co.uk_company_representative

"When my OH spoke to Orange they said they are expecting 300 000 people to cancel... So it sounds like Mobile.co.uk story..."