Orange Price changes ?

jase301

Hiya again Ben,

I signed up for a W995 on 22nd July and after reading through all available terms and conditions on both your site and Orange's, the only info on call charges were that on the Orange site, so i took these to be my prices as none were sent with my phone. (i am ONLY referring to call charges here).
These of course were the June 09 prices which DID NOT have any mention of a change due in September.

When Orange tell me that these changes are incorporated into my contract i know this can't be true as this information was not available to me.

Please tell me where Mobiles.co.uk are on this, as there is no info on call charges (ESP minimum charge per call).
I just need to be able to quote what your company's position on this officially is when i call Orange to cancel.

If i cant resolve this i will go through Ofcom as there has definitely been deception at least on Orange's part (though they did change their website info only yesterday to incorporate the changes!!!)

Thanks.

mutedwhisper

brownmurder wrote: »

yeah i know but after telling 4 different cs people that and getting nowhere, i decided to wait for the text lol

sorry you're having such a rough time with it, i was put off after my first call and then i wasn't even asked about the text. now that they have updated their t&c's online, you could say that you were informed from this and therefore don't need the text? good luck anyway

elizabeth1965_2

kravevr6 wrote: »

Please answer as I am a bit concerned. You say there will be no charge from you if we end because of orange, But can we keep the phone free of charge then AND not have to send it back?

As mobiles.co.uk have alreadfy obviously recieved there commision, it would be very unfair if not.

Please answer as the wording you used does not cover about returning the phone.

Thanks for the help in the post that I have read so far.

Regards

i ave recieved a reply to the email i sent to them 2 days ago,it states that if i end my contract early they want my handset and free gift back or the equivilant in cash? i dont know who to believe anymore.

Mobiles.co.uk_company_representative

If Orange allow you to cancel due to their changes, Mobiles.co.uk do not need the handset or free gift back unless you are within the 14 day cooling off period, in which case we need to handle the return and cancellation.

Regards
Ben

kravevr6

Mobiles.co.uk_company_representative wrote: »

If Orange allow you to cancel due to their changes, Mobiles.co.uk do not need the handset or free gift back unless you are within the 14 day cooling off period, in which case we need to handle the return and cancellation.

Regards
Ben

Thanks

:beer::beer:

Mobiles.co.uk_company_representative

kravevr6 wrote: »

Thanks

:beer::beer:

(I have a supercharged MK2 VR6 by the way, if that's what your name refers to )

:T

elizabeth1965_2

Mobiles.co.uk_company_representative wrote: »

If Orange allow you to cancel due to their changes, Mobiles.co.uk do not need the handset or free gift back unless you are within the 14 day cooling off period, in which case we need to handle the return and cancellation.

Regards
Ben

thankyou ben
you had put my mind at rest yesterday then i got the email half hour ago,orange ave said i can cancel as my contract was taken out in feb this year. i will ave no hesitation in signing up a new contract with your company as your service as been excellent.many thanks

jase301

Mobiles.co.uk_company_representative wrote: »

If Orange allow you to cancel due to their changes, Mobiles.co.uk do not need the handset or free gift back unless you are within the 14 day cooling off period, in which case we need to handle the return and cancellation.

Regards
Ben

Can you please answer my question above, Ben? (scroll up)!

kravevr6

Mobiles.co.uk_company_representative wrote: »

(I have a supercharged MK2 VR6 by the way, if that's what your name refers to )

:T

Nice i have had four mk3 vrs, and in december built a mk2 vr, in a 1.6 driver shell, looked tatty, weighed nothing and was lethal.

Just before X mas, havd every thing to turbo my my mk3, all parts through C2 motorsports, but ended up selling it al through ed38 due to loosing a job. grim....

Mobiles.co.uk_company_representative

Jase301,

A link to the in-force T&Cs for Orange would have been sent through with your order confirmation email, and is also available on our site (click on Orange, then About Orange - I can't link)

Regards
Ben