Orange Price changes ?

ncrawley

Mobiles.co.uk_company_representative wrote: »

Only redemption-based discounted line rental is affected, the £10 discount etc tariffs are discounted by Orange on your bill.



You'd need to speak to Orange about this, it's not something I can help with as I don't know what Orange are saying/doing.

Regards
Ben

Hi I've literally just cancelled my orange contract, they said it will end sep 3rd (had 2 months left on it) I assume I can now use your site to buy the omnia hd on orange with no problems?

juggy09

Just phoned them to cancel and the guy i spoke to is saying i cant cancel, i signed up in april. Guy last week i spoke to said i could cancel but had to wait on the txt and i was getting it in a few days.

Surley if i signed up in april i have every right to cancel??

Mobiles.co.uk_company_representative

Santos1204 wrote: »

Hi Ben,

Will you guys be releasing an official statement on your website for clarification purposes and back up for customers? Whilst I appreciate your help on the forum some official line would be good.

Chris

It's not a big enough issue to confuse people by altering our site, no. I'm told the number of people contacting Orange asking for a cancellation is barely into 4 digits.

Customer Services etc have been fully briefed however.

Regards
Ben

elizabeth1965_2

Mobiles.co.uk_company_representative wrote: »

There will be no charge from Mobiles.co.uk if you are able to cancel your contract because of Orange's changes.

However, if you move to a discounted tariff then any redemption-based cashback will no longer be payable as per cashback T&Cs.

Hope that clears things up.

Regards
Ben

thankyou ben for all your efforts on this forum today,you have put many worried customers minds at rest. many thanks for your help.

dazzaofdagenham

Any wrote: »

What?
No. You are within right to cancel full stop. Change to T&C.

Any idea in what order the texts are being sent out ?

It appears Orange do know if you have received the text and twice i have been fobbed off with "wait til you get the text"

Darren

El_Rey

I have just spoken to Orange and they have agreed to give me another 200 free minutes per month, so I shouldn't incur the new charges. The person who I spoke to was very friendly and helpful. I'd advise anyone to contact Orange and see what agreement you can come to.

juggy09

Am on Dolphin30 18 month contract, can anyone confirm if they have been on the same contract and been able to cancel. took contract out in april.

splicecom

Please dont shoot me down for not reading the whole thread. I am in contract with Orange. I am 15 months of an 18 months contract. I took the deal out with Phones 4U on 23rd May. I am wanting to change because my browsing charges are costing me a fortune. I

splicecom

Please dont shoot me down for not reading the whole thread. I am in contract with Orange. I am 15 months of an 18 months contract. I took the deal out with Phones 4U on 23rd May. I am wanting to change because my browsing charges are costing me a fortune. I have NOT recieved a text from Orange, just wondered if I have any grounds to cancel with Orange. Will the changes affect me . I am on the £35 per month 600mins unlimited text - Dolphin tariff.

Thanks in advance guys and gals x:o

Steer

lfcsja wrote: »

I have just spoken to Orange and they have agreed to give me another 200 free minutes per month, so I shouldn't incur the new charges. The person who I spoke to was very friendly and helpful. I'd advise anyone to contact Orange and see what agreement you can come to.

inclusive minutes do not include 08 numbers, so you will still be affected if you ever dial them