Orange Price changes ?

WelshBluebird

Mobiles.co.uk_company_representative wrote: »

However, if you move to a discounted tariff then any redemption-based cashback will no longer be payable as per cashback T&Cs.

Hope that clears things up.

Regards
Ben

What about discounts that aren't redemption based? Like the £10 discounted line rental on offer for some of the tariffs.

Mobiles.co.uk_company_representative wrote: »

Provided the change to billing has affected you, no, you do not.

Regards
Ben

So would that include me, who although I very much doubt I will go over my minutes, will be using my phone for other numbers as I won't have a landline when I go back to uni, so would be hit by the increased costs.

Also can you confirm that if I signed up at the end of june, I did sign up to the old charges (as the orange website says), and not the new charges (as some orange agents are saying).

Thanks

Also, can someone answer, if I cancel, can I use the PAC to port the number to an orange sim only plan, or do I need to port it somewhere else first, t hen back to orange?

johannab

hi Ben ,what about my free gift?

Jo

Mobiles.co.uk_company_representative

WelshBluebird wrote: »

What about discounts that aren't redemption based? Like the £10 discounted line rental on offer for some of the tariffs.

Only redemption-based discounted line rental is affected, the £10 discount etc tariffs are discounted by Orange on your bill.

Also can you confirm that if I signed up at the end of june, I did sign up to the old charges (as the orange website says), and not the new charges (as some orange agents are saying).

You'd need to speak to Orange about this, it's not something I can help with as I don't know what Orange are saying/doing.

Regards
Ben

Santos1204

Mobiles.co.uk_company_representative wrote: »

Only redemption-based discounted line rental is affected, the £10 discount etc tariffs are discounted by Orange on your bill.



You'd need to speak to Orange about this, it's not something I can help with as I don't know what Orange are saying/doing.

Regards
Ben

Hi Ben,

Will you guys be releasing an official statement on your website for clarification purposes and back up for customers? Whilst I appreciate your help on the forum some official line would be good.

Chris

alx100

I am on Dolphin 40, but pay £30 for this, as per the £10 discount on the bill from Orange.

From what i understand from Ben's post, this should pose no problems when cancelling.

ncrawley

Mobiles.co.uk_company_representative wrote: »

Only redemption-based discounted line rental is affected, the £10 discount etc tariffs are discounted by Orange on your bill.



You'd need to speak to Orange about this, it's not something I can help with as I don't know what Orange are saying/doing.

Regards
Ben

Hi I've literally just cancelled my orange contract, they said it will end sep 3rd (had 2 months left on it) I assume I can now use your site to buy the omnia hd on orange with no problems?

juggy09

Just phoned them to cancel and the guy i spoke to is saying i cant cancel, i signed up in april. Guy last week i spoke to said i could cancel but had to wait on the txt and i was getting it in a few days.

Surley if i signed up in april i have every right to cancel??

Mobiles.co.uk_company_representative

Santos1204 wrote: »

Hi Ben,

Will you guys be releasing an official statement on your website for clarification purposes and back up for customers? Whilst I appreciate your help on the forum some official line would be good.

Chris

It's not a big enough issue to confuse people by altering our site, no. I'm told the number of people contacting Orange asking for a cancellation is barely into 4 digits.

Customer Services etc have been fully briefed however.

Regards
Ben

elizabeth1965_2

Mobiles.co.uk_company_representative wrote: »

There will be no charge from Mobiles.co.uk if you are able to cancel your contract because of Orange's changes.

However, if you move to a discounted tariff then any redemption-based cashback will no longer be payable as per cashback T&Cs.

Hope that clears things up.

Regards
Ben

thankyou ben for all your efforts on this forum today,you have put many worried customers minds at rest. many thanks for your help.

dazzaofdagenham

Any wrote: »

What?
No. You are within right to cancel full stop. Change to T&C.

Any idea in what order the texts are being sent out ?

It appears Orange do know if you have received the text and twice i have been fobbed off with "wait til you get the text"

Darren