Orange Price changes ?

Andyblizz

Mobiles.co.uk_company_representative wrote: »

Orange have now confirmed the situation and it does appear that if you wish to cancel because of a substantive increase in your mobile phone bills then there will be no impact on Mobiles.co.uk.

Thanks for your patience with this, and glad I could help some of you.

Regards
Ben

thank you ben.

hellraiser11

WelshBluebird wrote: »

What does that mean exactly? Are we able to cancel and keep the phone?
And what about if we want to negotiate a discount with orange? Would that affect the discounted line rental from you? (I pay £30 for dolphin 40).

Yes, please also tell us that no 9 months, etc restrictions apply and its an unconditional cancellation due to orange call charges increase. That iphone is really begging to come home...

jonkong

Mobiles.co.uk_company_representative wrote: »

Orange have now confirmed the situation and it does appear that if you wish to cancel because of a substantive increase in your mobile phone bills then there will be no impact on Mobiles.co.uk.

Thanks for your patience with this, and glad I could help some of you.

Regards
Ben

Ben

Does this mean that anyone who purchased a phone from you will no have to pay for or return their phone?

If you can confirm this I will be straight on to your site to purchase an iphone.

I would like to also thank you for all the work you have put in answering the question that I have posted today.

Any

WelshBluebird wrote: »

What does that mean exactly? Are we able to cancel and keep the phone?
And what about if we want to negotiate a discount with orange? Would that affect the discounted line rental from you? (I pay £30 for dolphin 40).

It's not that long ago Orange discounted all their tariff's by this amount if they were ordered on-line... Cannot see why should it make a difference? Just give them a ring.

Mobiles.co.uk_company_representative

There will be no charge from Mobiles.co.uk if you are able to cancel your contract because of Orange's changes.

However, if you move to a discounted tariff then any redemption-based cashback will no longer be payable as per cashback T&Cs.

Hope that clears things up.

Regards
Ben

hellraiser11

Mobiles.co.uk_company_representative wrote: »

There will be no charge from Mobiles.co.uk if you are able to cancel your contract because of Orange's changes.

However, if you move to a discounted tariff then any redemption-based cashback will no longer be payable as per cashback T&Cs.

Hope that clears things up.

Regards
Ben

So we don't have to wait 9 months to cancel?

Any

hellraiser11 wrote: »

So we don't have to wait 9 months to cancel?

NO!! I don't think it can be any clearer..

Mobiles.co.uk_company_representative

hellraiser11 wrote: »

So we don't have to wait 9 months to cancel?

Provided the change to billing has affected you, no, you do not.

Regards
Ben

hellraiser11

Mobiles.co.uk_company_representative wrote: »

Provided the change to billing has affected you, no, you do not.

Regards
Ben

Thanks, the changes have affected me as I have received the text as well as my PAC code. Really appreciate your efforts Ben. :T

ncrawley

right well i've just cancelled my contract and the guy put the phone down quickly after saying it will end on Sep 3rd does this sound about right? Didn't get chance to ask for pac code either however I'm not bothered about keeping my number, the reason I cancelled was because I wanted the omnia HD but they were asking £391 for it as an upgrade so !!!!!! that, however someone said I should cancel my contract with orange and then sign up for a new orange contract via mobiles.co.uk or similar sites so I can get the omnia hd (only available with orange) a lot cheaper, I assume I can do this? Bit late now really but someone said I should be able to do it lol