Orange Price changes ?

Mobiles.co.uk_company_representative

johannab wrote: »

Hello all,

may I join in..?

I am 10 months into an 18 month contract with ORANGE and mobiles.co.uk.

I paid for my phone (£80) and got a free gift ( playstation) when I took out the contract (10 months ago).

Where do I stand? I ask this mainly to the Mobiles.co.uk rep. Can you tell me in plain English what Mobiles.co.uk expects of me if I cancel my orange contract?

Thanks to anyone with any insight into all this mess.:eek:

Jo

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

Any

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

300% is substantial.
Load of people go out of their minutes. Especially because contract are so long and life situations change over such a long period of time.

Fortunately I have contract with Orange direct. They always were pricier, but now you cannot even get internet for your phone from them as easily and cheaply as from other suppliers.

However I can guarantee that you are not my next port of call...

manny202

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

You will be entitled to the cost of the handset and i have been told by orange that more than likely they are going to write it into cancellations that you have to pay for the handset or return it, but the FREE gift is up for argument as it is a FREE gift.

hellraiser11

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

Thanks for such an in-depth answer. The orange T&Cs change is material enough to warrant a cancellation with them and if we have bought the handset with them we wouldn't have to return it. Surely, this goes a long way in explaining who I'm going to get a new handset from in future after my contract expires in a few months time.

Santos1204

Mobiles.co.uk_company_representative wrote: »

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

Completely irrelevant, they've changed outside of our current T&C's

jonkong

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

Am I miss reading or miss understanding your T&Cs "If (i) within 7 working days of receipt of your Equipment, you have failed to arrange connection of the Equipment to the
Network, if not already connected, (ii) you move onto a tariff which offers a lower rate monthly subscription during the
Minimum Period, (iii) your Network Operator ends the Airtime Contract in accordance with its terms (including not limited to
where you have failed to fulfill your payment obligations during the Minimum Period) or (iv) you end the Airtime Contract for
any reason within 9 months (if your Minimum Period is 12 months or more) or within your Minimum Period (if your Minimum
Period is less than 12 months), and the relevant tariff includes a discounted Mobile Phone/Smart Phone, you must in addition to
paying any other charges under the Airtime Contract either:
8.1.1. return the Mobile Phone/Smart Phone to us by sending it special delivery to Online Returns, CPW Logistics Centre,
Bilston Road, Wednesbury, W Midlands, WS10 7JN: or
8.1.2. keep the Mobile Phone/Smart Phone, in which case you agree to pay us the amount of the discount being the handset
only purchase price of the Mobile Phone/Smart Phone less the amount paid by you at the time of purchase for the Mobile
Phone/Smart Phone (the "Discount")." Taken from mobiles.co.uk T&Cs
It clear states within 9 months, so for people 9 months plus, like myself if I cancel next week, don't have to return their phones. Or is this not correct?

hellraiser11

jonkong wrote: »

Am I miss reading or miss understanding your T&Cs "If (i) within 7 working days of receipt of your Equipment, you have failed to arrange connection of the Equipment to the
Network, if not already connected, (ii) you move onto a tariff which offers a lower rate monthly subscription during the
Minimum Period, (iii) your Network Operator ends the Airtime Contract in accordance with its terms (including not limited to
where you have failed to fulfill your payment obligations during the Minimum Period) or (iv) you end the Airtime Contract for
any reason within 9 months (if your Minimum Period is 12 months or more) or within your Minimum Period (if your Minimum
Period is less than 12 months), and the relevant tariff includes a discounted Mobile Phone/Smart Phone, you must in addition to
paying any other charges under the Airtime Contract either:
8.1.1. return the Mobile Phone/Smart Phone to us by sending it special delivery to Online Returns, CPW Logistics Centre,
Bilston Road, Wednesbury, W Midlands, WS10 7JN: or
8.1.2. keep the Mobile Phone/Smart Phone, in which case you agree to pay us the amount of the discount being the handset
only purchase price of the Mobile Phone/Smart Phone less the amount paid by you at the time of purchase for the Mobile
Phone/Smart Phone (the "Discount")." Taken from mobiles.co.uk T&Cs
It clear states within 9 months, so for people 9 months plus, like myself if I cancel next week, don't have to return their phones. Or is th not correct?

Exactly, this clause is effectively over-ridden by clause 4 which states we need to complete the minimum period. Clause 8 and Clause 4 give two different options...but they would of course stick with clause 4 for obvious reasons.

jase301

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

You are forgetting the changes also made to internet access charges and also hikes in international call rates too.
These changes may not seem substantial to you but as i only get 200 minutes it would be easy to go over my quota, and to be charged 15p everytime i listen to a non message on my answerphone for 2 seconds, or to be charged 15p every time i call someone and get their answerphone and immediately hang up. Instead of the agreed 5p, paying 300% more will add up significantly over the course of my contract.

I appreciate you say this isn't your final stance on the situation, and i hope for everyones sake (including your companys) we can reach some sort of agreement where we can be on a tariff we actually agreed to be on, as this is going to look very bad on Mobiles.co.uk when other firms are letting their customer keep their handsets as long as they take a new contract out through that same firm.
(Something, Ben, i would be more than happy to do, though it'd be through 02 this time, meaning you would get your commission from that deal also).

Please take this into consideration with your ongoing discussions with Orange, as i feel i'm being railroaded into a contract i didn't sign up for

Thank you.

Mobiles.co.uk_company_representative

jase301 wrote: »

I appreciate you say this isn't your final stance on the situation, and i hope for everyones sake (including your companys) we can reach some sort of agreement where we can be on a tariff we actually agreed to be on, as this is going to look very bad on Mobiles.co.uk when other firms are letting their customer keep their handsets as long as they take a new contract out through that same firm.

Who's doing this? Curious.

I think you will all find if you read the T&Cs for every single mobile phone retailer they are all identical when it comes to early disconnection, and customers of any of them will have a shock if Orange have said otherwise.

The only difference between ourselves and A.N.Other retailer is that I'm here explaining what the implications of early termination can be.

Ben

Santos1204

Please clear up for me what happens to the handset?